KitchenAid Dishwashers - Recent Questions, Troubleshooting & Support


I experienced the same problem after my tension cables broke. The door fell open with such force that it bent the hinges a little. If you've replaced the tension strings (which you should do every 5-8 years) then you don't have to replace the latch. I did and it didn't solve the problem.
Here's the solution:
Put a towel at the bottom of each side of the door by the hinge.
Push the door closed a couple of times to bend back the hinges.
Remove the towels and you're back in action.
Good luck

KitchenAid... | Answered on Jun 14, 2019


Sounds like control board failure

KitchenAid... | Answered on Jun 13, 2019


Press High Temp Scrub and Dry Heat option buttons in quick succession one after the other for about 6 sec until all the lights come on. Then press Cancel button. This should reset the dishwasher. Press equivalent buttons on the panel if the actual ones above are not there.
Make sure the dishwasher detergent dispenser lid is shut and the dishwasher door is shut before you start the above reset sequence.

KitchenAid... | Answered on Jun 05, 2019


The blinking usually happens when your house power goes off and then comes back on. Press the Start/Cancel Button to reset.

KitchenAid... | Answered on Jun 04, 2019


Is the water clean water or dirty water? This may sound like an ignorant question, but it can make a difference. If the water is clean water, it sounds like you could have a bad fill valve. If the dishwasher is filling with water when it is not running, chances are the fill valve is leaking. The valve is closed when the float switch senses the tub filling to a certain level. The valve is also closed when not energized by the control board during drain, drying and off cycles. However, if the valve diaphragm is not seating properly when closed, it will continue to leak by. That's probably why you don't notice it while is running and it has a chance to fill during the night when not in use. Here's what to look for: With the dishwasher off, take a towel and dry the tub as much as possible. Now, locate the fill port where the water comes in (usually on the left hand side of the tub). Watch this fill port closely for several minutes to see if water is running in. It could be as minute as a trickle or drip. If any water is coming in at all, the fill valve should be replaced. Now, another problem that can occur is when you notice dirty water staying in the tub or overflowing. This is usually caused by a bad check valve in the drain pump that's allowing water to leak back from the sink into the tub. Or, you do not have a high loop in the drain line. Here's what to look for: Check to make sure the drain line has a high loop as it leaves the dishwasher and before it gets to the drain pipe at the sink. That is, make sure the drain hose is looped above the trap in the sink and not laying under the sink somewhere. You can also try filling the sink with water and open the dishwasher door. Drain the sink to see if anything is getting fed back into dishwasher. If you see water starting to fill in the tub, chances are you could have a bad check valve. Some dishwashers have a check valve in the drain pump, while other models have the check valve located in the drain hose itself. Some don't have one at all. That's why the positioning of the drain hose can be important. Good luck to you and I hope this may help. If you determine a cause, post back with comments if you need advice on how to replace anything.

KitchenAid 24... | Answered on May 18, 2019


I found this post elsewhere. It seems to have worked for me: Our KitchenAid KUDP series dishwasher went into a mode where it would not start and would only respond to the cancel/drain button. The clean light would flash 7 times in a row, stop, and then repeat. I read that the 7 flashes indicates an error code and that the dishwasher has detected a problem in the heater element circuit. I tried to reset the error mode by turning off power for 15 minutes, however, that did not work.
We called for a repair. The service person found that the dishwasher was completely fine except that it had gone into an error mode. The technician reset the error mode and charge us $115.00.

The reset sequence used was reported to be the following:
1) Crack the door open.
2) Within 3 seconds press the following sequence - Hi Temp Scrub, Energy Saver Dry, Hi Temp Scrub, Energy Saver Dry
3) Close and latch the door
4) Press the cancel button (the circle with the triangle in it)

We were told the dishwasher expects to see the dish water temperature rise in a certain way. If the water does not heat in this way, the dishwasher becomes confused and thinks the heater element has failed. In deed, this happened just following and extended power failure and our hot water tank was cool. I am curious if this code will work for anybody else with the same problem and save a service call and 115 bucks. Overall, this seems to be a serious logic flaw in the design.

KitchenAid 24... | Answered on Mar 29, 2019


The problem seems to be the loosening of the screws that hold the interior stainless steel skin to the door frame--not the latch.

With the door in the open position you should find a total of twelve screws (5 on each side and 2 on top at each side of the latch). The screws have a particular type of head which may require a trip to the hardware (its a $1,000 dishwasher take the time to get the right screwdriver). They are called TORX screws the size on my dishwasher was a T 15. These type of screw heads were designed to fit automated torque drivers at the factory that set the screws to the proper tension. So some care should be given when you retighten them. Turn until the screw is snug and there no movement of the inner door skin but don't over tighten. Giving it that extra 1/4 turn can be enough to strip the screw out and create a bigger problem.

Yes--you shouldn't have to be doing this to a KitchenAid appliance that cost this much--but I suspect that this will become a feature of periodic maintenance. The heating and cooling generates enough movement that overtime these screws work themselves out. My wife who was the once to make the right diagnosis noticed that the screws at the bottom were almost entirely out.

KitchenAid 24... | Answered on Mar 12, 2019


For the Kitchenaid KRFF507ESS01, to clear the power outage indicator (blinking "PO"), press the Measured Fill button on the key pad. That is the right-most button below the screen.

The manual for this refrigerator is available at Sears Parts Direct on the product page: https://www.searspartsdirect.com/partsdirect/user-manuals/krff507ess01-kitchenaid-parts-manual . The current link to the manual is https://c.searspartsdirect.com/mmh/pd_download/lis_pdf/OWNM/1507129L.pdf . See page 21 of the manual for information on the power outage indicator. Look in the right hand column. The manual is also available from Kitchenaid on the product page: https://www.kitchenaid.com/major-appliances/refrigeration/freestanding-refrigerators/freestanding-french-door/p.26.8-cu.-ft.-36-inch-width-standard-depth-french-door-refrigerator-with-exterior-ice-and-water.krff507ess.html . Scroll down (or use the link) to the Manuals & Guides section. Expand the section by clicking on the +. The direct link to the manual is https://www.kitchenaid.com/content/dam/global/documents/201504/owners-manual-W10772325-RevA.pdf .

I hope this helps.

Cindy Wells

KitchenAid... | Answered on Feb 22, 2019


It depends on your water pressure. Mine runs a cycle in about 25 minutes, with 92 psi water pressure. Before changing all the pipes in my house, I had about 30 psi and it took about 45 minutes. The longer it takes to fill, the longer it takes to do a wash.

KitchenAid 24... | Answered on Feb 16, 2019


This dishwasher have learning control board check your screen filter bottom middle inside make sure it's clean you need to run unit try self diagnostic mode just consentrate on first error message need to found out what is it fix problem and reset control by running diagnostics mode u should found service paperwork on inside of kuckplate (bottom penal holds by two plastic clips or 1/4 " screws

KitchenAid... | Answered on Feb 16, 2019

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