Lexmark Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

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Lexmark Office... | Answered 2 days ago

download driver easy and it will find all your missing drivers and you manual install them on free version https://www.drivereasy.com/

Lexmark... | Answered on Mar 06, 2019

Have you tried printing a test page from the printer (like a setup page WITHOUT using the computer)?

If the test/setup page from the pinter is in color then it is the settings or drivers on your (unnamed) computer.

Lexmark Office... | Answered on Mar 04, 2019

In my experience you do not scan from the printer to the Mac, rather you perform scan jobs from the Mac:
you open the 'printers & scanners' on the Mac, select your printer and then on the right side of the window, click on the "scan" tab, then click on 'open scanner' and proceed.

From there you will have options (I don't have a Lexmark) for scanning, saving depending on the features of your scanner.

If you do not have the scan option, you may need to update your driver/package on your iMac.

Lexmark Office... | Answered on Mar 04, 2019

Hi, try to remove any jams from the back. If you can't, at the bottom of the media tray is the media sensor whole, try to remove any jams. And try to bring down the elevator.
Manually turn the drive gear and check if the other gears engaged to it will also turn.

Lexmark Mx812de... | Answered on Mar 02, 2019

this error is saying that it doesnt rcognize one or both of the inck cartridges being installed turn the machine off wait a couple of minute turn it back on if stll not cleared. pull out the ink cartridges and reinstall them then power the unit on. if problem persists replace cartridges

Lexmark X5150... | Answered on Feb 27, 2019

Hi. The error tells you that your print cartridge has shorted. Here's a link to the Lexmark website to give some instructions on how to remedy the problem. Just click on this link: http://bit.ly/aSWvpk . Good luck!

Lexmark X6170... | Answered on Feb 27, 2019

Hi there

You should always mention the printer model as well as what operating system you use.

This is what i found on LEXMARK's website about your error, and it seems you have one or 2 faulty cartridges, or you are using compatible cartridges instead of Lexmark Originals:

Problem Error messages; Error: "Cartridge Error 50C"; Cartridge error; Black cartridge missing; Color cartridge missing Solution Cartridge Error 50C
Your print cartridge has shorted.

  1. Power off your All-in-One and unplug it.

  2. Plug in your All-in-One again and turn it on.

  3. Uninstall and then reinstall your cartridges.

  4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)
Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)
Cartridge Error
Complete the following instructions:

  1. Power off your All-in-One.

  2. Use both hands to lift up the scanner unit until the scanner support holds it open.

  3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.

  4. Remove the color print cartridge.

  5. Lower the scanner unit until it is completely closed.

  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.

  7. Reinstall the color cartridge and remove the black print cartridge.

  8. Lower the scanner unit until it is completely closed.

  9. If the error message occurs again, replace the color cartridge.

  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.

  11. Lower the scanner unit until it is completely closed.

  12. If you receive the error message again, replace both cartridges.
Hope it helps


Lexmark Office... | Answered on Feb 27, 2019

Fixya is unable to suggest sources. Try contacting Lexmark directly.

Lexmark Office... | Answered on Feb 26, 2019

could be wrong item or if its a generic it might not work

Lexmark Office... | Answered on Feb 24, 2019

if not used for a while the print head would have dried up.
You can try being it back to life by cleangin the heading with some nail varnish remover and cotton bud.
If this doesn’t work you will need to just buy a new cartridge.

Lexmark Office... | Answered on Feb 23, 2019

The way that I have found to fix this problem is to replace the logic board but when you do that, this is where the NVRAM mismatch comes in. Once you change the logic you also have to change the display op panel. That is what is giving you this error. You must change logic and op panel at same time and it will not give that error.

Lexmark E450dn... | Answered on Feb 22, 2019

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