Lexmark Office Equipment & Supplies - Page 8 - Recent Questions, Troubleshooting & Support

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Service PC

Outputs of the sensor (Y ATC) are not in the
specified range.
This error must be reset inside diagnostic mode
before troubleshooting or machine operation can

Go to
"925.00 Sensor (Y ATC) error" on

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Service PC cartridge Sensor (Y ATC)


1 Reset the Y ATC failure lock out condition. 1. Enter diagnostic mode 2. Select Dev unit reset. 2. Select Y channel Perform a very large print test. Does the error continue? Go to step 2. Problem solved. 2 Check the sensor (Y ATC) for proper connection. Is the above component properly connected? Replace the Y developer unit assembly. Go to "Developer unit assembly removal". Replace the connection. 3 Perform a very large print test. Does the error continue? Replace the upper printer engine card assembly. Go to "Upper printer engine card assembly removal". Problem solved.

Lexmark X945E... | Answered on Feb 09, 2019

Inkjet printers need to be used frequently to prevent ink drying out and blocking the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages, then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer than replace the print head.

Lexmark Pro901... | Answered on Feb 04, 2019

Using water can really do damage, especially if it was not completely dry. Ammonia is way better, rubbing alc is ok. Try another new color cartridge, many times cartages are bad when you get them, also go to Setting / devices / and see if black only is selected as default.

Lexmark Office... | Answered on Feb 04, 2019

The printer would need all cartridges to have sufficient ink levels to continue printing - that's to prevent damaging the printhead. Every time a cartridge is replaced, all colors are primed simultaneously thus the need for all cartridges to have ink.

To save on your ink investment, try printing in draft mode and by making sure that your printing preferences is set to print using black ink only.

Lexmark Pinnacle... | Answered on Feb 04, 2019

If you have the old cartridge, put it back in the machine and see if you get the same message. If the message changes, then the problem likely has to do with the new cartridge and something being wrong with it.

Lexmark Office... | Answered on Feb 02, 2019

Ensure that the proper paper size is being used in the ADF.

Are the paper guides on the ADF tray properly adjusted?

Inspect the ADF separator roll and ADF separator pad for wear. If they are worn,

replace them. If they are dirty or have a buildup on them, clean them with a damp


If the ADF fails to pick check to make sure that the paper height in the ADF input

tray is beneath the height marker on the ADF paper guides.

Inspect the paper present sensor on the ADF.

• Check the flags on the sensor. Are they able to move freely? If the sensor

flags are damaged, replace the ADF assembly.

Make sure the ADF cable is securely connected to the ADF and the controller


If the cable is properly connected, perform the following checks:

• Check the ADF cable for continuity.

• Check pin 1 on controller card connector J2 for +5V.

• Pin 3 should be ground.

If voltages are present, replace the ADF.

If replacing the ADF does not fix the problem, replace the controller card.

If the ADF is multi feeding, check the ADF pick roller and pad for dirt. Remove

them from the MFP, and clean them with a lint free cloth and isopropyl alcohol.

If the leading edge of the paper is damaged, instruct the user to lessen the

number of documents being copied from the ADF at one time.

If there are excessive misfeeds from the ADF, verify that the ADF paper tray and

extender are properly installed.

Skews and jams at the ADF paper present sensor might be caused by an
improperly closed ADF cover. Ensure the ADF cover is closed properly.

Lexmark Office... | Answered on Jan 30, 2019

Try the Uk download site here it should still work;- http://downloads.lexmark.com/cgi-perl/downloads.cgi?ccs=227:5:0:358:0:0&emeaframe=&target=http://downloads.lexmark.com/cgi-perl/downloads.cgi&target=http://downloads.lexmark.com/cgi-perl/downloads.cgi&&req=:::::

Lexmark X75... | Answered on Jan 19, 2019

It is just a faulty cartridge you can take back and change it
Lexmark has this trouble there cartridge go to be really good and not out off date or other makes but there own.

Lexmark E240... | Answered on Jan 11, 2019

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