magicJack Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

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magicJack Plus | Uploaded on Jun 15, 2018


Have you check the breaker for the circuit its on? Is there power to the jack? If yes try using it on another jack/phone or at a friends place see if it works there. If it does the problem is either with your phone or computer connection/setup, if you are using one.

magicJack Plus | Answered on Mar 05, 2018


Just some advice for the future. You ask how to solve your problem, but you aren't saying what the problem is. Thus we cannot assist you. To make matters worse, you give out your phone number to the entire world over the Internet. That is not a smart thing to do. Now you have two problems - the one we don't know about, and the fact that you are going to be getting calls from all over the world now. Think before you type......

magicJack Plus | Answered on Apr 12, 2016


3. Internet Communications Feature

a) Incoming Calls

When you first register your Device or download the magicApp, as part of the available features, you may elect to choose a unique phone number. YMax is the provider of your phone number and/or inbound calls. An annual fee may apply. The phone number chosen will be allocated provided YMax determines that it is legally permissible. If you are eligible for a phone number, it will be allocated to you as soon as reasonably possible after YMax has received your request. YMax may use customized ringtones or ring back when completing your calls, including supplying various messages of different lengths. YMax does not guarantee that a requested phone number can be allocated to you or that you can make use of the incoming call feature. The allocation of a phone number to you does not constitute any transfer of title, ownership, license or other rights with regard to the phone number. If you transfer or port out your Service phone number, your Service is terminated and you relinquish all claims for a refund of your initial licensing period as well as any renewal licensing purchased. YMax may, without any liability, refuse, change or terminate any phone number at any time. If YMax changes the phone number that has been allocated to you, YMax will notify you, stating the effective date of the change and your new phone number. If you do not wish to accept this new phone number, you are entitled to cancel this Agreement; however, you will not be eligible for any refund unless you terminate the Agreement within 30 days after purchase of your Device and qualify for a refund as further described in Section 2 of this Agreement. We will not be liable for any damages resulting from the change of the phone number.


GetGet Live Help HERE.


International VoIP Phone Service Customer Care Support magicJack

magicJack Plus | Answered on Jan 05, 2016


The Magic Jack needs power. If it is plugged into your computer or the wall jack, but your unit still doesn't have power, the jack could be defective. Why not unplug the jack from where it is plugged in now, wait for five minutes, and plug it back in. If the device still doesn't work, there is a possibility the jack no longer works.

magicJack Plus | Answered on Jun 19, 2015


Might be a firewall setting in your router. See if you can change the SIP ALG setting. If it is off, you need to turn it on.

Here is a site that will help you identify the SIP ALG in your router:
http://www.nextiva.com/support/how-do-i-identify-sip-alg.html.

magicJack Plus | Answered on Jun 01, 2015


It is the password you selected when you originally signed up. If you lost it, CONTACT MAGICJACK CUSTOMER SUPPORT. (Our psychics were unable to obtain your password from the great beyond, sorry.)

magicJack Plus | Answered on May 13, 2015


probably contact magicjack .com

magicJack Plus | Answered on Mar 16, 2015

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