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Rand Mcnally Recent Questions, Troubleshooting Help & Support

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Try turning it on outside your truck. Some GPSs have trouble "seeing" the satellites inside. Also, there may be something in the windshield preventing acquisition of satellites.

Rand Mcnally GPS | Answered on Aug 29, 2019


The download did not go correctly. You have a unit that is
missing or has incomplete files. Contact Rand Support and they will send you an
update card. It will not delete your user data and it will upgrade you to the
current version and with new maps. Be sure to have the serial number off the
back of the TND (bottom right) handy.Thanks Mark, Rand Lead Beta Tester

Rand Mcnally TND... | Answered on Jul 24, 2019


Probable battery failure

Rand Mcnally GPS | Answered on Jul 23, 2019


Are you perhaps trying to charge the unit by using a USB port designed to input into the vehicle's sound system? If so, the GPS considers the sound system to be a computer. It is better to use a USB port that provides power only.

Rand Mcnally GPS | Answered on Feb 15, 2019


Hello,

Have you plugged the device in using the wall and\or vehicle charger? When plugged in does the charge indicator light come on? If the charge light does not come on the then device is not getting power. The USB port could have malfunctioned but it can be repaired.

If the charge light is coming on then the device should power on using the power button or by resetting it using the reset button on the back of the device.

My suggestion is to call Rand McNally technical support. An engineer can perform a more in depth diagnostics and provide a solution.

Rand Mcnally TND... | Answered on Sep 14, 2018

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