Samsung HL - Recent Questions, Troubleshooting & Support

I would have the Power Supply board and the Ballast replaced. Samsung recommends replacing both these items together. You can call 1-800-samsung to find the nearest authorized service center.

Samsung HLP4663W... | Answered on Jun 20, 2019

I would use a program called testdisk which contains photorec. Also be sure to use a second drive to restore files too so that the original files are not over-written. After you recover your files you can see if the drive will format.

Samsung HLN5065W... | Answered on May 22, 2019

I found this link to Samsung with pictures and easy step by step instructions..

Good luck!

Samsung... | Answered on Mar 07, 2019

most likely caused by a bad color wheel.can call 1-800-samsung or for nearest service center.

Samsung HLP4674W... | Answered on Feb 25, 2019

Sounds like the color wheel is not turning properly. I would recommend calling 1-800-samsung to set up repair with an authorized service center. I would not try to replace it yourself. The part costs $120.00- $180.00.

Samsung HLP4663W... | Answered on Jan 23, 2019

I don't believe the manufacturer is covering this any longer, but you can try calling Samsung support at 1-800-726-7864 Call 1-888-899-7609
Mon. - Sun. 9am - Midnight (EST) Hearing-Impaired (TTY) 1-888-899-7608
Mon - Sun : 9am - 6pm (EST) Home Appliances Hours of Operations Mon - Fri : 8am - Midnight
Sat : 9am - 5pm
Sun : Closed Laptop, Printer, Galaxy Tabs (WiFi only) 1-800-SAMSUNG (1-800-726-7864)
Mon - Sun : 24hrs

the part# for your DLP chip is : 4719-001985
see the following web site:


Samsung DLP... | Answered on Jan 10, 2019

main pcb approx $72.00 at
however thay are out of stock. Be sure this part # is a match to your complete model# B4 trying to order, this site lists the various models this pt# fits.ALSO considering the age, they may not be able to get anymore of these.I recommend calling to confirm.

As for firmware updates, that info can be found at Samsung web site:
under product support. you might also check at the Samsung web site for the Main PCB. expect it to be much higher & please have your complete Model & Serial numbers available when you contact anyone.

Samsung HLN617W... | Answered on Jan 07, 2019

The DLP chip needs to be replaced. Samsung is aware of this problem and will probably cover the cost of part and labor. call 1-800-samsung for nearest service center. I replaced the chip on a 3 year old machine yesterday and Samsung covered all costs.

Samsung... | Answered on Dec 18, 2018

Yes, It is problem with DMD module in light engine that will be replaced.
Hope Samsung will help you in replacement. Please update about outcomes.

Samsung DLP... | Answered on Dec 03, 2018

Is your TV a SAMSUNG DLP TV Model HLN437W Rear Projection Digital HD?


mobile phones: 1-888-987-HELP(4357)
  • Mon - Fri : 7am - 9pm (CST)
  • Sat : 9am - 6pm (CST)

digital HDTVs: 1-800-SAMSUNG (1-800-726-7864)
  • Mon - Sun : 9am - Midnight (EST)

printers: 1-800-SAMSUNG(726-7864)
  • Mon - Sun : 24hrs

IT Products for Business: 1-866-SAM4BIZ(726-4249)
  • Mon - Fri : 9am - 9pm (EST)

All other products: 1-800-samsung (1-800-726-7864)
  • Mon - Sun : 9am - 9pm (EST)

To see PHOTOS of REPLACING a SAMSUNG DLP TV ballast go to:

Hope this is helpful.

Good Luck!
Jack iaria

Samsung HLN437W... | Answered on Nov 15, 2018

Here is photo step by step replacement of color wheel.

Hope this helps

Samsung... | Answered on Nov 14, 2018

Bad Color Wheel.will cause this and it is a common problem for DLP Samsungs.
Part number is BP96-01103A
Samsung Parts 1-800-627-4368

Samsung HLR6178W... | Answered on Nov 07, 2018

Do you mean you have power between the grounds of the HDMI ports...if you measure the metal part of the connector to frame ground you get a voltage reading?

Samsung... | Answered on Mar 08, 2018

you either have incorrect placed or bad avi cable lastly could be a dmaged main board in the TV since other connections such as hdmi work fine focus on the avi device your connecting and test it o another tv with the current cables i bet it is not the TV

Samsung... | Answered on Mar 07, 2018

hi sounds like dpl ic chip is faulty


Samsung... | Answered on Mar 03, 2018

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