Tomtom GPS - Recent Questions, Troubleshooting & Support


It sounds like you are trying to use cracked maps and have not patched the .dll file for your TomTom in TomTom Home. Use yDGpatch to patch the .dlls in TomTom Home

Tomtom ONE XL... | Answered on Oct 10, 2019


Contact TomTom directly to inquire.

Tomtom GPS | Answered on Oct 09, 2019


Hey buddy....use this link to visit the website where you can view/download the manual for the TomTom XL N14644:

http://www.scribd.com/doc/249380/TomTomONE-Manual

Tomtom One XL... | Answered on Sep 10, 2019


I want dowloading free maps for tom tom go 720

Tomtom GO 720... | Answered on Sep 10, 2019


it can be lots of cause. due to database error. connection issue. or battery problem. better connect with a technician to solve it/

Tomtom GPS | Answered on Sep 10, 2019


i had tried once they take so much longer time . its so irritating better call a local tecnician for better and quick response

online tech support-2t2ggiperz2ruh1itdwalbur-2-0_0.jpg

Tomtom GPS | Answered on Sep 10, 2019


TomTom MyDrive Connect ' Update your GPS


https://www.tomtom.com/en_ca/mydrive-connect/

To update your TomTom navigation device, you need to install the MyDrive Connect application on your PC or Mac computer. MyDrive Connect is our free support application that helps you to manage your content and services on your TomTom navigation device. Via MyDrive Connect we will ...

See the videos

https://www.google.com/search?q=update+my+tomtom

Tomtom GPS | Answered on Jul 22, 2019


As you probably know, the GPS device needs to get a satellite signal to determine its (your) location, before it can be used.
When the device is having difficulties getting that information, that message is displayed.
A common reason for not being able to get the signal is when there's physical barriers between the device and the satellites, e.g. when you're in a building, under certain covers where there's little/no line of sight between the device and the satellites.
Sometimes, even when this is not the case, the GPS has difficulties getting satellite signals.
So, getting an update (from the tomtom webiste) of the satellite locations can help. Just connect your GPS to the tomtom website, using tomtom HOME (the software), and get the QuickGPSfix update (a very small file) installed on your GPS device. It is suggested you update this data regularly ( as it provides a better location of the satellites, for the GPS device to search)
If you've already done that and the GPS still have problems locating the satellites, try to reboot the GPS. This can be done by holding down the ON/OFF button (for quite a while, e.g. 30 seconds or more) ... to shut the GPS down, and then turn it on again. Or, use a pin (e.g. paper clip) to press the "RESET" pin-hole, to turn it off, and start the GPS device up again.
Hope this helps.

Tomtom GPS | Answered on Jul 12, 2019


Unless your TomTom device comes with a "life-time" map, you need (to pay for a map update and) get an activation code everytime to wish to install a new/revised map on your device. You can subscribe to a year of update (i.e. 4 maps updates for the year) and you should be able to update the maps (4 times) after you enter the activation code (once you've paid for the map subscription).

Tomtom GO 920... | Answered on Jul 12, 2019


Usually an X on the screen indicates that your GPS (navigation) software is no good (corrupted, etc.).
If TomTom support is not able / willing to help you to download and install the navigation software, you're likely out of luck. If you are able to re-install the navigation software (& map) and you are still getting the X on the screen (of your TomTom device), it may mean that the (storage) memory on the TomTom device is faulty. You can try to connect your GPS to your computer and see if you can "repair" the TomTom (storage) memory (disk). That would usually just block off the bad areas, so that it will not be used. Then try downloading and installing the software and the map again.

Tomtom GPS | Answered on Jul 11, 2019


Some TomTom GPS maps include verbal directions for use on certain TomTom models. If your GPS device has that capability, the map that you have on your device should be giving you verbal instructions.
If you don't hear any verbal instructions, check the volume and see if it needs to be turned up.

Tomtom GPS | Answered on Jul 11, 2019


The usual way to update your TomTom GPS is using the TomTom HOME software that you download and installed on your computer/laptop. Then set up your TomTom account (using the TomTom HOME application) and registered your TomTom device (in that account) on the TomTom webiste
After that, connect your TomTom device to your computer/laptop (using the USB cable). Turn on the TomTom device, and touch the YES icon (on your TomTom screen) if it asks whether you'd like to connect to the computer.
You should be able to see the updates available for your TomTom device (on the TomTom HOME application). Select the updates you want and (download and) install them.
Recently TomTom has stopped providing software/map updates and/or support for certain (older) models of their TomTom GPS. If you see such a notice when you register your TomTom device, your option is to get a newer GPS model (you may even get an offer on the TomTom HOME screen), or you can continue to use your device without updating the software and/or maps until it becomes unhelpful, unreliable, etc.

Tomtom GPS | Answered on Jul 11, 2019


There's a possibility that the navigation software is corrupted.
Have you tried to recover it from your backup (on your computer) ?
Otherwise, you'll want to use TomTom Home to see if you can download and re-install the software from the tomtom webiste.
Recently, TomTom has decided to limit/stop support (including software/maps, etc.) for certain (older) models of TomTom GPS. If your model is one of those, you're out of luck. TomTom is trying to have you buy a new model.

Tomtom ONE GPS... | Answered on Jun 30, 2019


When the TomTom navigation software is bad (corrupted, error) an X is shown on the screen ...
You'll want to try to recover the software from your backup (that you have made on your computer).
Otherwise, you'll need to connect your device to the HOME (or MyDrive Connect) software (on your computer/laptop) to see if you can re-install the software.

Tomtom GPS | Answered on Jun 30, 2019


When the TomTom navigation software (on your SD card) is bad (corrupted, error) an X is shown on the screen ...
You'll want to try to recover the software from your backup (that you have made on your computer).
If you also have the TomTom navigation software on the main memory, try removing the SD card and start the GPS up again. If that works, you'll want to restore/re-install the copy of the navigation software on your SD card.
Otherwise, you'll need to connect your device to the HOME (or MyDrive Connect) software (on your computer/laptop) to see if you can re-install the software.
Recently, TomTom has decided to limit/stop support (including software/maps, etc.) for certain (older) models of TomTom GPS. If your model is one of those, you're out of luck. TomTom is trying to have you buy a new model.

Tomtom GPS | Answered on Jun 30, 2019


There's a possibility that the navigation software is corrupted.
Have you tried to recover it from your backup (on your computer) ?
Otherwise, you'll want to use TomTom Home (or MyDrive Connect) to see if you can download and re-install the software from the tomtom webiste.
Recently, TomTom has decided to limit/stop support (including software/maps, etc.) for certain (older) models of TomTom GPS. If your model is one of those, you're out of luck. TomTom is trying to have you buy a new model.

Tomtom ONE GPS... | Answered on Jun 30, 2019


When the TomTom navigation software is bad (corrupted, error) an X is shown on the screen ...
You'll want to try to recover the software from your backup (that you have made on your computer).
Otherwise, you'll need to connect your device to the HOME (or MyDrive Connect) software (on your computer/laptop) to see if you can re-install the software.

Tomtom GPS | Answered on Jun 30, 2019


I'm assuming you have
- the TomTom HOME (or MyDrive Connect) software installed on your computer/laptop.
- you have a TomTom account and have registered your TomTom device (in that account) on the TomTom webiste
- you are able to successfully plug your TomTom device to your computer/laptop, e.g. using the USB (cable or cradle)
- you can log into your TomTom account and have the TomTom software (HOME or MyDrive Connect) recognize your device (as being connected)
- you see the list of software/data/map updates available for your device
... and you still can't download the software/data/maps ... ? to update your TomTom device ... ?

Have you been able to get any help/support from the TomTom website ? www.tomtom.com to do this ?

Tomtom GPS | Answered on Jun 30, 2019

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