True Refrigerators - Recent Questions, Troubleshooting & Support

Hello Vic, I'm not sure what model of Freezer you have, but I suspect that the "condenser" coils on the back or underside of the unit need to be vacuumed or cleaned to rid of the dust bunnies, cat/dog hair etc. The compressor is likely trying desperately to do it's job, but that array of pipes are the only way it can get rid of the heat that it is stealing from the inside of the freezer. IF the coils are clean or if it still keeps running after cleaning... no matter what setting the "cold" dial is set to, then likely there could be a relay that has fused close preventing the unit from cycling properly. I hope this helps! /The GreyOne

True... | Answered on Sep 08, 2019

try unplugging thermistor and run if gets cold bad thermistor if not bad cooling unit or compressor

True... | Answered on Aug 22, 2019

The replacement thermostat could be defective or installed incorrectly.

True... | Answered on Aug 18, 2019

The first thing that needs to be determined is if the internal box temp is rising above the desired temp and causing the compressor to come on. If so, you may have an issue with the box insulation or an air leak somewhere on the box. Start there and we can progress in the troubleshooting steps.

True... | Answered on Jul 14, 2019

Just google "" and look for the manual. They have a very extensive library of manuals.

True... | Answered on Jul 14, 2019

In most commercial freezers, in the cooling coil (evaporator), there is a "thermo disc" that senses the temp of the coil and prevents the fans from coming on until the coil get cold. Generally, about 26 or so degrees. Either the coil is not getting cold enough or the therm disc is not functioning. This prevents warm air from being circulated.

True GDM-26... | Answered on Jul 14, 2019

Then what...? You don't like the way it works...? or unusual...? Old fridge always noisy then brand news one.
As long as it's cold the way it should be then it's okay.

Good luck


True... | Answered on May 28, 2019

it appears to be a known problem. You need a new thermostat. Take a look at the link and also look at the Video tab.

True... | Answered on Mar 16, 2019

probably a bad thermostat or set at the wrong setting. If you have a digital thermostat the steps are a bit much to type out. If you have the older and more common mechanical thermostat it should be set about midway. The knob is typically marked from 0 - 9 and should be set on 4 - 5. get back to me if you have the digital control.

True... | Answered on Feb 02, 2019

This is what I came up with. Just pass the screw through the nail puller in a flat bar. Use a block of wood to protect the door, and press down on the other end. A lot easier than anything else I've tried.

True T-49 Side... | Answered on Jan 16, 2019

Sounds like the evaporator coil is icing up. Once the coil ices up no air can flow through and you essentially have a very large ice chest. The thermostats on these coolers are actually sensing coil temperature not air temperature. I would want to check that it is set properly and that it turns the compressor off and on. If you have an old mechanical thermostat with a knob with settings from 0-9 it should be set on 4-5. Anything higher and it WILL ice up occasionally.

True... | Answered on Jan 10, 2019

Either low on refrigerant or a blocked capillary tube. Since you have attached a gauge I assume you have tried adding refrigerant so the next step is to replace the capillary tube and drier and weigh in the charge.

True TSSU-48-12... | Answered on Nov 26, 2018

No - the thermostat works off of coil temperature not air temperature and if the fans cycle off the temperature will never even out.

True GDM-10... | Answered on Nov 26, 2018

probably broke a refrigerant line or a wire in transit. you'll need a tech to take a look

True T23... | Answered on Nov 26, 2018

I am not 100% sure on your model but some of these units that went into large chain stores had reversible condenser fan motors that would reverse occasionally to blow the dirt accumulated back out of the condenser.

True GDM-10... | Answered on Nov 26, 2018

A T-49F is a freezer - a T-49 is a cooler and has no defrost timer or heater. If it's freezing up the thermostat needs to be checked. The coolers use a thermostat to check inside coil temperature and typically cycle off when the coil reaches somewhere around 15f and then cycles back on when the coil reaches around 40f. For this reason the box temperature when empty will make wild swings

True T-49 Side... | Answered on Nov 26, 2018

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