Xerox Office Equipment & Supplies - Recent Questions, Troubleshooting & Support


For toner level you need to reset the values..

Xerox Office... | Answered 14 hours ago


You have to get a card to connect it.

Xerox Office... | Answered on Jul 19, 2019


DOES IT GIVE A FAULT CODE?

Xerox Office... | Answered on Jul 17, 2019


Hi this is mani please support me my problem workcentr 7345 wil come 024-360 how clear the problem please help 3

Xerox Office... | Answered on Jul 17, 2019


Can you feel any physical heat from the fuser. Sounds like either the thermistor that controls temperature or the lamp failed.

Xerox Office... | Answered on Jul 17, 2019


This was an issue with earlier models and is usually attributed to the "USB" connector on the bottom of the control panel not being attched securely. Note: although the connector is USB, it is NOT hot swappable and will crash the machine if unplugged while the power is on.

Power off the machine. Ensure the cable is securely attached and restart the 7665. Make sure when you turn it off that it is completely off before restarting or you could corrupt the system software.

Xerox Office... | Answered on Jul 17, 2019


  • Description:HVPS Fault RAP 391-060-00 The HVPS fault sensor has detected a high voltage fault. The HVPS fault will occur when: • The (C) charge high voltage supply has a short or open circuit. • The (G) charge grid high voltage supply has a short or open circuit. • The (T) transfer high voltage supply has a short circuit. • The (DT) detack high voltage supply has a short circuit. • The (DB) developer bias high voltage supply has a short circuit. • The +24V supply to the HVPS has a short or open circuit. • The 24 volt supply is momentarily overloaded. The HVPS fault will deactivate within 100 milliseconds after the removal of the fault. NOTE: The following defects will NOT cause a 91-060 fault: • An open circuit or short circuit in the registration chute bias circuit (CB). • A poor contact of the registration/halo guide bias. • An open circuit in the developer bias circuit. • An open circuit in the transfer corotron circuit. • An open circuit in the detack corotron circuit.
  • Remedy:If you were directed from the IQ8 Defect RAP, continue below. If the following checks do not resolve the image quality problem, return to the IQ3 Xerographic RAP. NOTE: The following are the only values that can be measured from the HVPS. • Charge scorotron grid, -425V +/- 21V (the two terminals identified as G are the same output). • Registration chute bias, -490V +/- 25V (the two terminals identified as CB are the same output). • Developer bias, -370V +20V / -50V. NOTE: The charge, transfer and detack corotron have 47k Ohms arc suppression resistors within their harnesses. NOTE: Excluding 91-060, all component control codes will time out after 3 seconds. Check that the surface mounted Fuse F1 on the IOT PWB is good. F1 is good. Y?N?Perform the procedures that follow: • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. • 301H Short Circuit and Overload RAP. Run the xerographic module cleaning routine from the UI tools menu. Enter dC330. Select component code 091-060 HVPS fault and press save. Press start. A. The display for code 091-060 is Low. Y?N?+24V is available at the bottom cap of Fuse F1. Y?N?Perform the 301G +24V Distribution RAP. Install a new HVPS, PL 1.10 Item 5. Add component code 091-061 charge scorotron. Press start. The display for code 091-060 is Low. Y?N?Go to Flag 1. Check the charge scorotron harness for open circuit or short circuit to ground, GP 7. The harness and connectors are good. Y?N?Install a new main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Install new components as necessary: • Xerographic module, PL 90.20 Item 2. • HVPS, PL 1.10 Item 5. • Main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Add component code 091-062 charge grid. Press start. The display for code 091-060 is Low. Y?N?Go to Flag 1. Check the charge grid harness for open circuit or short circuit to ground, GP 7. The harness and connectors are good. Y?N?Install a new main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Install new components as necessary: • Xerographic module, PL 90.20 Item 2. • HVPS, PL 1.10 Item 5. • Main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Add component code 091-063 transfer corotron. Press start. The display for code 091-060 is Low. Y?N?Go to Flag 2. Check the transfer corotron harness for short circuit to ground, GP 7. The transfer corotron harness and connectors are good. Y?N?Install a new transfer/detack harness, PL 90.20 Item 9. Install new components as necessary: • Transfer/detack corotron, PL 90.20 Item 8. • HVPS, PL 1.10 Item 5. • Main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Add component code 091-064 detack corotron. Press start. The display for code 091-060 is low. Y?N?Go to Flag 2. Check the detack corotron harness for short circuit to ground, GP 7. The detack corotron harness and connectors are good. Y?N?Install a new transfer/detack harness, PL 90.20 Item 9. Install new components as necessary: • Transfer/detack corotron, PL 90.20 Item 8. • HVPS, PL 1.10 Item 5. • Main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Add component code 091-065 registration chute bias. Press start. The display for code 091- 060 is low. Y?N?Install a new HVPS, PL 1.10 Item 5. Add component code 091-066 developer bias. Press start. The display for code 091-060 is low. Y?N?The developer bias harness is shorted to ground. Confirm this diagnosis by disconnecting the developer bias harness from the HVPS and make no more than ten copies. If copies can be made without the 46-060 fault occurring, the developer bias harness is shorted to ground. Switch off the machine, GP 14. Remove the scanner module. Go to Flag 3. Check the developer bias harness for short circuit to ground, GP 7. The developer harness and connectors are good. Y?N?Repair the harness or install a new developer bias harness, (45-55 ppm) PL 90.17 Item 6 or (65-90 ppm) PL 90.15 Item 6. Secure the harness in position with adhesive tape to prevent re-occurrence of the fault. Install a new HVPS, PL 1.10 Item 5. Make 10 copies. The 46-060 fault code occurs when making copies. Y?N?Perform SCP 5 Final Actions. The problem may be caused by a +24V component pulling the +24V supply down below the lower limit of tolerance. Switch off, then switch on the machine, GP 14. Monitor the +24V interlocked supply at PJ27 pin 1 while copies are being made. The voltage drops below +23.28V. Y?N?Perform SCP 5 Final Actions. Perform the 301H Short Circuit and Overload RAP, check the +24V circuits to find the component causing the voltage drop. Repair the fault or install a new component as necessary.

https://printcopy.info/?l=en&mod=erc&brand=Xerox&model=WorkCentre%205845&page=27

Xerox 5845/APT... | Answered on Jul 15, 2019


you can try to power off and back on to see if this works. This can be a software issue if repowering doesn't help

Xerox DocuMate... | Answered on Jul 12, 2019


016-799 Wrong combination of print parameters, like selecting to print on custom size paper and setting [Auto] for [Paper Source] on the printer driver and [Auto] for [Paper Size] in trays 1 to 4 on the control panel.
Check the print parameters.What we did is match the documents page size and paper type to the printers (A4) then we could print.

Xerox WorkCentre... | Answered on Jul 11, 2019

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