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Zojirushi Recent Questions, Troubleshooting Help & Support

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    https://www.heritageparts.com/Manufacturers/zojirushi
  • $6.72
  • Part #: ZOJ6-NYC-P150

Zojirushi... | Answered on May 12, 2019


Hi Franzmail,

Do I understand that you're looking for a hardcopy booklet, rather than a print-out?

Here's their contact info so you can call them and ask for one to be mailed to you.

Zojirushi Customer Service Department

800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST.


Also here's a TinyURL for the download page, just so you have it.

http://tinyurl.com/4om374

If I can be of further assistance, let me know. If this solves the issue, please rate it accordingly.

Thanks in-advance for using Fixya.com,

Jon

Zojirushi... | Answered on Apr 18, 2019


  • Open fuse
  • Heating element failure
  • Control circuit failure

Zojirushi... | Answered on Feb 19, 2019


This typically happens when the inside of the cooker where the bowl rests is dirty, or when the bottom of the bowl is dirty. Make sure they are clean and that the center button inside the cooker moves up and down freely.

Zojirushi... | Answered on Jan 18, 2019


It should pull out easily.

Please refer to your manual. If you do not have a manual you can download one from the Zojirushi website under Support ' Instruction Manuals. Select your product type and then model number from the list.

Zojirushi... | Answered on Jan 18, 2019


Make sure the bottom of the bowl and the inside of the cooker itself where the bowl rests are clean. If they are not the cooker will think the rice is cooked when it is not.

Zojirushi... | Answered on Jan 18, 2019


http://www.wikihow.com/Cook-Rice-in-a-Rice-Cooker This website has detailed instruction on using a rice cooker.

Zojirushi... | Answered on Jan 18, 2019


Unfortunately the product is discontinued and replacement bowls are no longer available. The part number for the bowl you need is "B151". I need one myself, and searched for one but did not find it anywhere. Don't waste money buying other bowls because they will not work properly, even if they seem to fit.

Zojirushi... | Answered on Jan 18, 2019


I have this one if you'd like to buy it from me. Used maybe once. Instructions and original box. Angiepace@aol.com shoot me a message if interested

Zojirushi... | Answered on May 31, 2018


Open the plastic cover on the back where the lid is attached and expose the wires. One of those might be broken.

Zojirushi... | Answered on May 03, 2018


I know this thread is old but after much research and trying all the crazy theories on sanitizing the rice cooker I have solved the problem and it should work for you too. EVERY person I've shared this with has reported the same results, rice that keeps for up to a week, nice and hot in the rice cooker as it ALWAYS has, the way you remember when you were a kid.

The problem lies not with the cooker itself but in the water you're using. Yes as simple as that. Let me give you a brief overview. You probably don't know but the tap water you're using most likely is treated with a compound called chloramine. The problem is this compound is also subject to a biological process called nitrification which in turn leads to an accelerated biological process in your rice cooker. This is a very high level explanation and there is much more detailed scientific explanations of the process and issues that are exacerbated by the pipes in your house and at the plant. I will not cover all the technical aspects but if you're wondering why this didn't happen before it's mainly because water was treated with chlorine before, not chloramine.

The bottom line is this. Rinse and cook your rice using ONLY bottled spring water, check the label. If it indicates the bottled water you're using is from municipal sources, call the manufacturer to make sure there is no chloramine. If you do this you will be so relieved and happy, I'll be happy knowing I saved you the frustration and brought rice peace to your life.

Forget about all the special cleaning procedures or equipment testing, I too thought there was something wrong with my fuzzy logic cooker...NOT!!!
If you want more in depth information about chloriminated water you can join my Facebook page and read/discuss it: https://www.facebook.com/pages/Chloramines-and-You/339649646128698

Zojirushi... | Answered on Apr 13, 2018


Hello -

The error code E01 is probably explained in the Troublehooting section of user manual for your Zojirushi rice cooker.

If you do not have the manual for your model of rice cooker, you may be able to find it (PDF format, requiring Adobe Acrobat Reader software, free) here:
https://www.zojirushi.com/app/category/rice-cookers

Since I have no idea what model of rice cooker you own, I cannot give you the link to the manual for your model.

Best wishes.

Zojirushi... | Answered on Feb 25, 2018


Remove the wall plug, remove the liner and let it cool down. The error message is telling you the liner is too hot.

Zojirushi... | Answered on Jan 03, 2018

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