Top 10 Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator Questions & Answers

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error code er ff on my kenmore elite bottomfreezer model 795.7756

I get error code ER FF. Freezer frosty but working. Fridge is warm. Please help.

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I fixed it. ER FF is "Error Freezer Fan." Once the evaporator fan stops turning for more than 115 seconds, this error message will be displayed. This fridge is poorly designed and is not designed with air gaps or enough air gaps to allow air behind the back panel of the freezer where the fans and condenser coils are located thus causing ice to build up around the fan and it's ability to spin. The evaporator fan helps cirulate the cold air generated by the condenser coils.

The fix is (1) defrost your refrigerator which means you'll loose all your food if you don't have another unit to keep the food in until it's done defrosting or (2) to dismantle the entire freezer by removing all the trays and railing so that you can pull the back panel far enough to get the front end of a hair dryer over the top lip of the panel to melt the ice. My unit had ice build at the top right and left corners behind the panel. I opted for the latter and didn't have to throw any food away.

This is going to be an annual chore if I want to keep this refrigerator. We should all ban together and call for a recall.

Posted on Dec 24, 2008

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Kenmore Trio Refrigerator Fire Hazard

PLEASE contact the US Consumer Product Safety Commission if you have experienced the bulb housing melting/potential fire problem with your Kenmore Trio refrigerator. Please file a report even if you experienced the problem months or years ago, and even if your problem was fixed under warranty or if you paid to have it fixed.

You can file a report at their website at:
https://www.cpsc.gov/cgibin/incident.aspx
or you can call them toll-free at 1-800-638-2772
or by send an e-mail to info@cpsc.gov

I have already called to file a complaint, but more people need to do so if Kenmore is going to do the responsible thing and fix these dangerous units.

Sears/Kenmore is clearly aware of this safety problem, but they will not repair it for free as they should. Kenmore wants $500 to fix this problem.

If enough people complain to the Consumer Products Safety Commission, the manufacturer of this product will be forced to recall/fix the product.

Please file a complaint before someone loses their home, or someone loses their life because of this defective product.

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I experienced the same bulb housing melting/potential fire problem with my Kenmore Elite Trio refrigerator ( Model #79577549600) that I purchased in April of 2006. The first time it happened was in July 2008. I smelled burning plastic when I opened the fridge and noticed the bulb housing was extremely hot. The only way I was able to unscrew the bulbs was to unplug the fridge for a while until the bulbs cooled down. Unbeknownst to me, by unplugging the fridge, I reset some CPU board (or something) and the problem corrected itself. However, the lighbulb sockets were blackened and the plastic housing started to melt, so that was damaged. Because the problem corrected itself, I second guessed myself, thinking that perhaps I left the door open and the Alarm was off (even though it was on, but I dumbfounded). Then this past Sunday, 9-21-08, it happened again. This time, even worse. The plastic housing is completely destroyed because of the melting, the lightbulb shattered and the sockets are burnt. Thank goodness I decided to check about similar complaints before calling Sears. I can't believe all the incidents of this extremely dangerous hazard. Of course, the Sears 1-800 number offered no assistance since I didn't purchase an extended warranty. They recommended calling Kenmore. They were even worse. Finally, after reporting it to the Consumer Product Safety Commission, I decided to call the salesman directly who I purchased it from. He stated he never heard of that problem. However, he told me to call One Source at 1-800-479-5899 to see if they could help me with my "product failure". He warned me that they might not be quick to help, but to be persistent. I was all ready for a fight when Jim answered the One Source phone. When I told him my problem, he immediately stated he knew about the problem and he'd get a tech out as soon as possible to replace the necessary parts. He stated that this problem was "rampant", but that they were correcting it at no charge to the customers. I now have a tech coming on 10/2 (the earliest opening) and a case number. I would recommend still reporting this problem to CPSC, but then try One Source.

Posted on Sep 23, 2008

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Refrigerator won't cool

We have a 2005 Kenmore Trio #76502500 which has the freezer on the bottom of the unit. This morning I noticed the temp in the fresh food section was 70 degrees! Freezer is still at 0 degrees. Sears can't send anyone out to the house for 3 days, so we are stuck! I am pretty handy, just need to determine what component is causing the problem (unless its the compressor). I checked and cleaned the coils (they were dusty and had alot of labrador hair!) There is a slight chance the fridge door MAY HAVE been left ajar during the night, but I can't be certain. The compressor *is* humming and the condessor fan motor *is* blowing. I am thinking a problem with the EVAPORATOR FAN Motor, but not sure how to check it. Any help would be appreciated.

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We bought a Kenmore Elite Trio 596.76533500 from Sears in 2006. A few months passed and the Elite broke down. The tech person came out and found that the AC Evaporative Fan was inoperable. It was replaced (part #67003917). A few months later the same thing happened. But before they came out, I spoke to the tech person on the phone who seemed very familiar with the fan. He said that they've had numerous problems with that fan model and would bring out an older-type one that had fewer sensors and that was less prone to failure. The "motor evap" part #2214986 (Whirlpool compatible) was put in and everything has been working since... Hope this helps...

Posted on Aug 17, 2008

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Why does my freezer work but my refrigerator doesn't?

I lost power with the ice storm and when it returned 5 days later my refrigerator doesn't work but the freezer does. The compressor is still kicking on but it doesn't cool

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my westinghouse fridge
the freezer is working but not the fridge

Posted on Jun 21, 2009

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Kenmore Elite Trio 795.7756 /7757 problem

I purchased the Kemore Elite Trio and it was delivered on Friday. Two days later (Sunday) I purchased food and ice cream and loaded my items into my new refrig. That was at 1pm. At 9pm the ice cream was soft as if I had left on the counter to defrost enough to serve. I put a thermometer in the freezer and it registerd at 19 degrees, the frig section is reading 50 degrees. On the control panel, the freezer is set for -2 degrees and the frig for 37 degrees. Please help. I have looked thru my owners manual, and it doesn't seem to solve my problem. It also talks about air ducts but gives no indication where these ducts are located. Thanks.

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I had the same problem, freezer full of groceries defrosting or crisper drawer freezing produce. Sears Appliance Repair sent servicemen out twice and both times I was assured the problem was fixed. After freezing produce the third time I insisted they come and get the faulty appliance. The replacement has worked perfectly since day 1. INSIST ON A REPLACEMENT

Posted on Oct 20, 2008

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Kenmore ELITE error code ER FF

I have this kenmore refrigerator about 1 year and i just got this error code ER FF. I unplugger the fridge and replugged it, the code goes away for a while or until i use the ice dispencer sears is of no help, can you help me with this?

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ER FF error is malfunctioning evaporater fan
hope this helps

Posted on Oct 18, 2008

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Kenmore Elite Trio

I keep getting an erro code on the LCD screen that displays "Er dH

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Here are some examples of model numbers for this appliance: 106.8782070, 596.58692890, 119.909851, 119.3101279, 198.887482, 253.835123
•  Inside the refrigerator or freezer, on the upper left or right side wall
    •  Behind the lower crisper drawer
    •  Behind the lower toe kick-plate
    •  On the face frame of the refrigerator body
Can you help locate these numbers so I can assist you with the solution?  TKS,Sea Breeze

Posted on Oct 27, 2007

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excessive frost buildup in bottom freezer section of Kenmore refr

What might be causing excessive frost buildup in the freezer section of our Kenmore. Frost is very light - as if sprayed water caused the mess. Is there something about the icemaker in the freezer that could cause the snow-like frost?

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There are several reasons this can be happening...

1. The seal on the door may have a tear or may not be seating properly...this allows excess warm air into the freezer compartment and in its effort to remove the same ...frost appears.

2. There is something call a thermistor that is cycled on and off as needed to remove excess frost accumulation and or ice buildup on the evaporator (freezer) coils...it is a heat strip which actually defrost the frost/ice. if this is not working frost will accumulate and eventually it will become Ice......now the remarkable thing about Ice accumulation is that you would think everything would remain cold or get colder ..however in this case the opposite occurs...it insulates the coils and thereby increasing the temperature...put a thermometer...one that is calibrated properly...(calibration can be set by placing a thermometer into a glass of ice water...the temp of a glass of ice water..after a few minutes setting will be exactly 32 degrees)..if the temperature of your refrigerator is gradually rising over the period of a week...you will need to call a tech or replace the thermistor and or trouble shoot other problems that can occur such as..

3. The evaporator fan may be going out although they usually make a high pitched whining noise of a whirring noise before they go out...not always and if they are intermittently cycling off then frost would build up...do you always here a fan running when you open the freezer...if so that is good...fan is working...but it may be cycling off at times when no one is aware.
P.S. the odds of your ice maker causing this are very, very slim...in 35 years in the industry ..I have never had an ice maker cause frost due to water spray...it will almost always result solid sheets of Ice..if it evers does cause a spray....which like I said is rare...lottery ticket type rare :-)

This should lead you in the right direction...if you need help in finding a reputable service company in your area let us know..I hope this has been helpful..if so PLEASE rate me....thank you... .......The Fang

Posted on Mar 26, 2009

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Freezer works fine but the fridge won't get cold

Freezer is steady at zero and has not changed but the fridge will not get cold. I've vacumed out the coils as well as checked the duct at the back all seems fine but still won't get cold.

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It sounds like cold air from the freezer isn't making it to the fridge compartment. This can be cause by a several things. The damper that lets air into the fresh food side is stuck in "closed" position, the temp sensor (t-stat) isn't working properly, the evaporator fan (in the freezer comp above the coils) isn't working to blow air up to the fresh food section. In some situations, the defrost cycle for the freezer section isn't working and the coils have frozen into a block of ice and air can't flow over them properly so you get not cold air to the fresh food section but the freezer still stays cold due to the block of ice.

Posted on Feb 27, 2007

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Kenmore refrigerator PTC relay for compressor

I help to connect the replacement PTC relay for the compressor.  There are blade terminals numbered 1 to 4 on the front of the relay.  What color wires go where?  I did not remove the old one, otherwise I would have labeled the wires.

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This is for a Kenmore PTC relay that I just pulled from my fridge. It dosn't have an ice maker. Hope this helps.

Pin 1 = White
Pin 4 = Blue
Gold Pin = Red

Posted on Nov 05, 2008

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