20 Most Recent HP Photosmart C6380 All-In-One InkJet Printer - Page 4 Questions & Answers


This seems to be Printer failure error. The best you can expect the printer to work is with the steps below.

Remove all the cartridges from the printer. Wipe the electrical ( tiny golden contacts ) with Lint free cloth. Disconnect the power cord from back of printer and while holding the power and cancel button - connect the cord. Release the buttons after 2-3 seconds.

It should prompt you to install cartridges. Hope everything goes smooth, if not it could be hardware related issue. You can also contact HP on 1-800-474-6836 for further information.


HP Photosmart... | Answered on Apr 22, 2013

Please follow the next steps:
I also tried this:
1-power off unplug power cable wait for a minute
2- Press and hold both "#" and "6" keys Plug-in power chord
3- Be patient Wait for the screen to blank out.
4- Release #6 keys press power on button

HP Photosmart... | Answered on Mar 21, 2013

You could try wiping down the chip on the relevant cartridge with a piece of kitchen tissue, but this is unlikely to help. In most cases this cartridge will just need replacing.

HP Photosmart... | Answered on Dec 06, 2012

That represents a failure within the printer itself, it has nothing to do with the software, driver, computer, etc...

HP considered it a total hardware failure and the unit had to be replaced, as it was unrepairable in the field and parts to repair them are pretty non-existent for ordering.

Here is a link for the error on your particular printer:

But, in the end, it usually came down to printer replacement.

Best of luck.

HP Photosmart... | Answered on Nov 18, 2012

This problem is impossible to troubleshoot by just typing in this little box. HP support has documentation on this problem for your model:

HP C6380 Ink System Failure

I hope this helps!

HP Photosmart... | Answered on Sep 12, 2012

Several things to try listed at

HP Photosmart... | Answered on Aug 09, 2012

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