20 Most Recent HP Photosmart C6380 All-In-One InkJet Printer - Page 5 Questions & Answers


Try this.You may uninstall the printer driver. Restart PC and try loading the printer driver afresh. Hope this solves ur problem.

HP Photosmart... | Answered on Jun 16, 2012


Unistall product completely from your pc and then goto hp.com and search drivers for your all in one and then select operating system and follow prompts. It is there, I just checked. Good luck!

HP Photosmart... | Answered on Jun 12, 2012


It's probably telling you it is out of ink.
The ink system can fail if the cartridges in the product are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented.

Here's the HP page that details the solutions for this problem:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&lc=en&dlc=en&product=3560280

HP Photosmart... | Answered on May 21, 2012


To check the ink levels from the printer control panel
1. Press Setup.
2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Display Ink Gauge, and then press OK.
The product displays a gauge that shows the estimated ink levels of all cartridges
installed.
4. Press any button to return to the Tools menu.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the ink cartridges appear.
Replace the ink cartridges

HP Photosmart... | Answered on Apr 15, 2012


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=3919448&x=7&y=8#N2995

HP Photosmart... | Answered on Feb 24, 2012


Hi,

Generally, this is Hardware Failure Error on HP Printers. You may try few steps before considering it is Hardware Failure.

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
If you still get this error,

Remove the Cartridges and Printhead
( Printheads are that hold the cartridge and it has a latch on right side to loose to remove the Printhead, if you dont find a latch, your printer does not has Printhead. Generally, Printers with only 2 cartridges do not have Printheads and any printer beyond this with 4,5 or 6 cartridges have printheads. Sometimes the cartridges are on left side or printer and Printheads inside the printer after you open front access door or you will find cartridges and printhead both inside the printer if you open the front access door )

Clean the contacts ( Electrical or Golden contacts ) using lint free cloth. ( Cloth damped with few drops of water, squeezed properly )
Put the Printhead and Cartridges back and Turn off the printer and turn on.

If you have completed all the steps listed above and are still experiencing a problem, Service the product as it needs repair.

If your printer is In-Warranty, Contact HP Tech support - 1800-474-6838 and they should be able to replace it without charges.

Regards,
Ron,



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HP Photosmart... | Answered on Jan 03, 2012


Un install and re install drivers once again in auto play mode with original CD.

HP Photosmart... | Answered on Dec 23, 2011


ink system failure 0xc19a0022

HP Photosmart... | Answered on Nov 30, 2011


TRY THIS
Press and Hold the "Print Photos" & "Red Eye Removal" buttons. Release both buttons. Display should say "Enter Special Key Combo"
Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
Press and release the right arrow button until the display says "System Configuration Menu". (on C8100 use Touch Screen)
Press and release the "OK" button.
Display should say "Support". Use the Right arrow Key to look for "Reset Menu".
Press and release the "OK" button.
Press the right arrow key to look for "Partial Reset", press 'OK'
The printer will go off and will power on by itself, else wait for 20 seconds and power on the printer to complete reset

reset process for c6380

HP Photosmart... | Answered on Nov 09, 2011


Hi Colleen,

Try this > open a document (from the computer) and select print from the menu,
- In the print screen window select 'properties' Or 'Preferences' or 'Properties'

- In the next window click 'maintenance'

- In the next window there will be many options to clean, align, nozzle check etc... , there click 'Ink cartridge settings'.

- A small windows opens, there select black only. See the image

- try printing, if it fails to print, just return the cartridge to the shop and get a genuine branded one. (dont forget to change the 'ink cartridge settings to normal to 'both black and color')


Hope this help, if you are not able to fix it still, then better come to chat here , thanks! 10_22_2011_5_46_32_am.jpg

HP Photosmart... | Answered on Oct 22, 2011


Hi Colleen,

Try this > open a document (from the computer) and select print from the menu,
- In the print screen window select 'properties' Or 'Preferences' or 'Properties'

- In the next window click 'maintenance'

- In the next window there will be many options to clean, align, nozzle check etc etc... , there click 'Ink cartridge settings'.

- A small windows opens, there select black only. See the image

- try printing, if it fails to print, just return the crtridge to the shop and get a geniune branded one. (dont forget to change the 'inak cratridge settings to normal to 'both black and color')


Hope this help, if you are not able to fix it still, then better come to chat http://www.fixya.com/marketplace/servicepage.aspx?srvid=17981 , thanks!


10_22_2011_5_43_18_am.jpg

HP Photosmart... | Answered on Oct 22, 2011

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