20 Most Recent HP Photosmart C6380 All-In-One InkJet Printer - Page 7 Questions & Answers

issue # 1: if this printer is connected using USB, one of the reasons why this printer is printing slow because of the quality of your graphics.
resolution: if you are printing a very large file "picture" I suggest to change the resolution of the image

issue # 2: Most often than not, operating system take major factor on the slowness of the procedure or a task.
resolution: - restart PC/laptop - Resolution: clear up some space from your PC/laptop "disk cleanup utility" - close unused programs
issue # 3: anti virus protection "firewall"
resolution: - turn off firewall - turn off auto scan process
issue # 4: the printer itself - relocate usb cable to another port then restart printer

reply from again and answer this question so that I could assist you better:
1. what is operation system? 2. what are you trying to print? 3. does it happens on all you printing jobs? 4. what is your anti virus system? 5. does your printing got stuck in the printer spooler?

HP Photosmart... | Answered on Jun 05, 2011

Try This: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3560280#N998
If this doesn't resolve the issue - and the printhead is still within warranty - then contact phone support for a replacement. To check if the printhead is in warranty, refer to this page

HP Photosmart... | Answered on May 10, 2011

You can't use the printer without all the inks installed on it. If the retailer store don't have the ink that you're missing try to check online for the ink cartridge that you need. Try to go on this website for the inks availability.



HP Photosmart... | Answered on Apr 24, 2011

There could be numerous causes for this error message. Because your operating system is not known, I am redirecting to a support page which deals with the specific printer and message "Printer Offline". You will find it here:


After you click on the above link, click on the + next to the version of Windows that you have. Follow the steps given. I would also recommend that you download the print diagnostic utility tool if there is a version that runs with your operating system. (This tool could automatically fix your issue)

HP Photosmart... | Answered on Apr 21, 2011

Follow these steps to check the ink levels in the Toolbox . The Toolbox is part of the standard printer software. Depending on the version of Toolbox on your computer, the appearance of the Toolbox features might vary.

  1. Click Start .
  2. Click Printers and Faxes .
  3. Right-click the icon for your printer (c01532298.gif ), and then click Printing Preferences .
  4. Click the Features tab.
  5. Click the Printer Services button. The Toolbox window opens.
  6. Click the Estimated Ink Levels tab. A window opens that indicates the estimated ink level of each cartridge.

HP Photosmart... | Answered on Apr 14, 2011

Yes is can see below:


If link does not work copy and past to browser

HP Photosmart... | Answered on Apr 13, 2011

Sometimes the Paperjam can cause the print heads to mis-align. Pull out the cartridges, turn the printer off. wait 2 mins or so, turn the printer back on, replace the cartridges and try again. Also ink can build up on the print heads, causing print quality issues. See this link to clear it up. http://www.fixya.com/support/r3986425-unblock_print_heads
Regards GM

HP Photosmart... | Answered on Apr 05, 2011

Try checking ink levels of the printer
If you have brand new inks replace the old ones and check if you will still get the same error

Clean the printheads contacts with damp clean cloth there might be ink residue that blocks the nozzles

'Ink System Failure' or a '0x ...' Error Message Displays on the Control Panel

An 'Ink System Failure' or '0x... ' error message displays on the printer control panel. The exact text of these error messages varies by printer, but they are usually preceded by the word 'Error .'

The steps to resolve this issue depend on the error code that displays on the product control panel with the 'Ink System Failure' message. Review the solutions in the section that addresses your particular issue.

Solution one: Reset the product

Without turning off the product, disconnect the USB cable from the rear of the product.
NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon ( ).
Figure 2: Example USB connection (your product might not look exactly the same as this example)
Description of disconnecting the USB cable.

Remove the cartridges from the product.

Wait for the 'Insert Cartridges ' message to display on the control panel.

Disconnect the power cord from the back of the product.

Wait 60 seconds.

Reconnect the power cord. If the product does not automatically turn on, press the Power button

Reinsert the cartridges, and then close any open doors on the product.

If you receive a prompt to print a calibration page, do so.

Reconnect the USB cable to the rear of the product, and then try printing again.

Solution two: Service the product
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product's warranty status, go to HP's Warranty Check Tool .

If your product is in warranty , contact HP.
If your product is out of warranty , click here to view additional printer support options starting as low as $20.


Hope it helps you a bit

HP Photosmart... | Answered on Mar 29, 2011

This same error started occurring on my printer and eventually it would constantly power on and off. Apparently some defective components were used in the construction of the logic board (see photo). On my C6180 there were 3 failed capacitors (the green cylinders - the puffed top indicates failure) and a 4th from the same manufacturer (TEAPO - many unfavorable web references to this manufacturer). I purchased 3x 330uF 16V and 1x 680uF 10v rated to 105 degrees Celsius (total about 60cents). On the logic board, the capacitors I replaced are labeled C613, C614, C660 and C662. If you are not comfortable replacing the parts yourself (or don't have a soldering tool), you will have to find someone who will. The time to repair should be less than 30 min - I did it in 25 min with only a solder pen. This also fixed the ink system failures the printer was having. A similar fix may apply to other printers.


HP Photosmart... | Answered on Mar 28, 2011

1) connect the printer directly to wall outlet..
2) try different wall outlet as well
3) try with a different set of ink cartridges...
if issue persists continue with the following ts steps.
4) Reset the printer
The error message might disappear after you turn off the printer and then turn it on again. After you make any adjustments to the cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.
a) Press the Power button ( ) to turn on the product.
b) With the product turned on , disconnect the power cord from the rear of the product.
c) Unplug the power cord from the wall outlet.
d) Wait at least 15 seconds.
e) Plug the power cord back into the wall outlet.
f) Reconnect the power cord to the rear of the product.
g) If the product does not turn on by itself, press the Power button ( ) to turn it on.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution
5) Remove, clean, and reinstall the printhead
If the previous solutions did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.
Step one: Remove the printhead
a) Press the Power button to turn on the product.
b) Open the cartridge access door.
c) To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot.
NOTE: Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.
d) Lift the latch handle on the carriage until it stops
e) Lift the printhead straight up to remove it
Step two: Clean the printhead
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.
CAUTION: Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas
a) Gather the following cleaning materials:
Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.
b) Lightly dampen a clean, lint-free cloth.
c) Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts
d) Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts
e) Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only
f) Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.
g) Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.
h) Clean the electrical contacts inside the product by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.
i) Dry the area with a clean, dry, lint-free cloth.
Step three: Reinstall the printhead
a) Raise the latch handle, and then reinsert the printhead
b) Carefully lower the latch handle before reinserting the cartridges.
NOTE: Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly
c) Using the colored shape icons for help, slide the cartridges into their appropriate slots until they snap firmly into place in the slot.
d) Close the cartridge access door.

6) Reset the product
Steps are given above
7) Replace the printhead
8) if it does not work Service the product...

Hope this works...

HP Photosmart... | Answered on Mar 27, 2011


If you no longer want to use the Photosmart printer, you can simply remove the cartridges out and then thrash it.

There is no personal information stored in the printer. So you need not worry.


HP Photosmart... | Answered on Mar 23, 2011

the inkjet nozzle or printhead may be clog.
you will need to run the clean inkjet tool atleast 5-10 times to clear the inkjet nozzle.
  1. Make sure there is plain white paper loaded in the input tray.
  2. Open HP Solution Center:
    • Windows XP: Click Start , click All Programs , point to HP , and then click HP Solution Center .
    • Windows Vista: Click the Windows icon (c01319360.gif ), click All Programs , point to HP , and then click HP Solution Center .
    HP Solution Center opens in a separate window.
  3. Click Settings (c01495176.gif ).
  4. Under Print Settings , click Printer Toolbox . The printer Toolbox opens in a new window.
  5. Click the Device Services tab.
  6. Click Clean the Printheads .
  7. Follow the on-screen prompts until you are satisfied with the quality of the output, and then click Done . When the cleaning is complete, the product prints a test page. Figure 13: Example test pagec01496479.gif
  8. Recycle or discard the test page.

HP Photosmart... | Answered on Mar 06, 2011

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