20 Most Recent HP Photosmart C6380 All-In-One InkJet Printer - Page 9 Questions & Answers

Hi! My name is Mace and I'm here to help.

HP Photosmart... | Answered on Jan 12, 2011


go to this link ( iassume you want Windows 7 64 bit ? if not go to second link and select 32 bit
2009-10-20 , Version:13.1.0, 179.13M = http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=ca&dlc=en&sw_lang=&product=3560275#N187

windows 7 (32 bit)

HP Photosmart... | Answered on Jan 12, 2011

This can be a few things, it could be the print head or the encoder strip needs to be replaced. Or it could just need a reset. Please try the reset first.

1. Get the unit into the "Support Menu" by following the steps below :

A. - Press and hold the "left arrow" key.
B. - Press the "Setup" key and release both keys.
Display should say "Enter Special Key Combo"
C. - Press and release the "OK" button.

Display should say "Support" and display the FW rev (something like R0616R)

2. Press and release the right arrow button until the display says "System Configuration Menu".

3. Press and release the "OK" button.

4. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",

5. Press and release the "OK" button.

6. Display should say "Hardware failure status: Clear. Press OK to clear".

7. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".

8. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

11. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.

NOTE: If the first step is giving you this problem either the print head or the encoder strip needs to be replaced.

HP Photosmart... | Answered on Jan 08, 2011


I could provide you with written instructions to clear paper jam, however i thought it would be good to provide you with a link to solve it for better understanding.

Click on the link below and it will give you step by step instructions to clear a paper jam with video demonstration.

Clear Paper Jam


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

HP Photosmart... | Answered on Jan 03, 2011

The problem that you're facing can happen due to many reasons; you have not told whether it shows you any messages or not...
So please click on the following link to check if any of the links given below helps or not.
Wireless & Network Issues
If not then please let me know if these links don't relate to your issue, then please mail me with the answers to the following questions: - Do you get any error message when you print? - Which operating system are you using? - Print a configuration page, follow these instructions to print it: 1. Press the setup button (Wrench button) on the printer. 2. Go to Network option and press 'Ok' 3. Go to 'Print Configuration page' and press 'Ok' - Once you print it, provide the answer to the following from that page: * Active connection type * Status * Ip Address (Note: You would find this informations under General Information or IPv4)
Email Address: upvansh@yahoo.com
Hope all would work for you All the best!!

HP Photosmart... | Answered on Dec 27, 2010

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

If you need more help come back.

Post / thumbs / testimonial are welcome!

HP Photosmart... | Answered on Dec 17, 2010

I am not very sure what you've already tried, but I guess you have tried the basic steps including the HPs help. If you haven't completed all the HPs recommended solutions, you can check out here (Click Here).

Open the link and click the 2nd link "'0xc19a0013' or no code displays with the 'Ink System Failure' message" and the 3rd link "Any other error code" and follow all the instructions mentioned.

From my end, I would recommend you to try with another Print head unit, replace it if necessary. For instructions on how to replace the print head, click here. Also clean the metallic contacts on the printer where the print head's comes into contact.

If the problem persists even if everything mentioned here is tried, then your only option is to service the Printer. It could be a hardware failure on the board or might be firmware issue.

Let me know if you need further help from me.

Good Luck.

Thanks for using FixYa.

HP Photosmart... | Answered on Dec 16, 2010

It depends whihc program you are trying to scan from. See here:


For future reference I suggest downloading and running the Hp Scan Diagnostic Utilty:


Trust these links are helpful. :)

HP Photosmart... | Answered on Dec 11, 2010

To check the ink levels from the control panel

1. Press Setup.

2. Press the down arrow button to highlight Tools, and then press OK.

3. Press the down arrow button to highlight Display Ink Gauge, and then press OK. The product displays a gauge that shows the estimated ink levels of all cartridges installed.

4. Press any button to return to the Tools menu.

To check the ink levels from the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button.

The Printer Toolbox appears.

2. Click the Estimated Ink Level tab. The estimated ink levels for the ink cartridges appear.

HP Photosmart... | Answered on Dec 08, 2010

  • First, we need to create the Ad hoc network that will provide wireless connection between your computer and printer. On the right hand portion of the Taskbar, you can right-click the wireless icon and choose "View Available Wireless Networks". Or you can double click the wireless icon, then click "View Wireless Networks". It is also accessible from the Control Panel. Either way, the same window as shown in step 2 will pop-up.
  • 2
  • setup-xp-via-ad-hoc-1.2-120x120.jpg View Wireless Networks The Wireless Network Connection window shows you all the wireless networks in range including the network where you are connected. If you have many neighbors with wireless networks, it will all show up. Click "Change advanced settings" and it will bring up the Wireless Network Connection Properties window. Choose the "Wireless Networks" tab and at the bottom click "Advanced" button.
  • 3 setup-xp-via-ad-hoc-1.3-120x120.jpg Wireless Networks Properties From the Advanced option window, choose "ad hoc" networks only. This is just to simplify the process. You should also bring this back to original setting after you are done connecting via Ad hoc. You may choose to skip this step if you wish and you should still be able to make the connection without a problem.
  • 4 setup-xp-via-ad-hoc-1.4-120x120.jpg Create the ad hoc network Click the "Add" button and type in a name for your Ad hoc network. Make it more intuitive so you can easily recognize your own network just in case there are other Ad hoc in range. Check off the automatic key and enter a 5 or 10 digit network key. This is the same key that you will input at the printer later. Click OK and then OK again. You are now connected to the Ad hoc network. You are half way through.
  • 5 setup-xp-via-ad-hoc-1.5-120x120.jpg ad hoc network Make sure the printer is ON as well as the wireless radio button. On the printer control panel, press the setup button to access the menu. Go to Wireless Menu and press OK. Press the arrow to go to Setup Wizard and press OK so the printer will automatically search for wireless networks in range. From the list of networks, find the SSID or Ad hoc name that you created and press OK and type in the network key using the alphanumeric keypad on the printer. The printer should confirm the connection in less than a minute. That's it! Try to print a test page to make sure everything is working properly.

  • HP Photosmart... | Answered on Dec 07, 2010

    You will need to do a print head cleaning.

    HP Photosmart... | Answered on Dec 06, 2010

    In the Task menu exists a small printer icon. Use it to check if there aren't any printing tasks in queue. Then check that every cable is tightened and the paper not jammed.

    HP Photosmart... | Answered on Dec 05, 2010

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