Top 20 GE GSS20IEPWW / GSS20IEPCC Side by Side Refrigerator Questions & Answers

Yes it will be needed to prevent damage to either the new fan motor or the motherboard. These models are costly and better avoided if possible to replace the refrigerator with a model that does not have electronic control parts, Sea Breeze

GE GSS20IEPWW /... | 235 views | 1 helpful votes

did you unplug it it could be that the freezeer tubing is fozen need to unplug it off and if you dont open the door leave it off so it can defrost for 12-24 hrs then plug it in just dont open the door so your food could be safe after that i had the same proble again unplug leave off for 12 to 24 hour best at noght before you go to bed then replug it will take a few owers to get cold again but that schould work

GE GSS20IEPWW /... | 59 views | 0 helpful votes

You need to replace the start relay on the compressor. Here is a link to the part you need.

GE GSS20IEPWW /... | 47 views | 0 helpful votes

replace the ptc/overload/relay on the side of the compressor,it merely unplug from the compressor

GE GSS20IEPWW /... | 37 views | 0 helpful votes

NOT VERY CLEAR.assuming only lights are there any more noise motor noise.elaborate.ali

GE GSS20IEPWW /... | 44 views | 0 helpful votes

The first thing you want to do is open the freezer and see if the fan inside there is running. The reason is the freezer cools the refrigerator side by circulating air from the freezer. If the fan is running then your problem is one or more parts of the defrost system is malfunctioned and in return your problem arises. There are three parts to the system, the defrost timer or in some cases control board, defrost thermostat also known as a bi-metal, and the defrost heater. The defrost system is set up to operate as so. The defrost timer or control board will turn the machine off, in some cases every 8 hours, some 12. During this time period the defrost heaters, located behind the freezer wall and rest underneath the evaporator, yet wires to them run up the side of it, are energized and emit heat that raises upward to melt the ice that has formed on the evaporator coils. The bi-metal or defrost thermostat is at the top of the evaporator. When the heat from the heater starts to reach the bi-metal, it breaks the circuit turning the heater off. The whole purpose of this is because the freezer cool the refridgerator side by drawing air across the coils and blowing to the other side via the evap fan motor. In my opinion, if you change one part of the defrost system change them all because usually when one part fails another will follow, so save yourself the time and the food loss, the cost difference is minute.

If you need further help, I’m available over the phone at

GE GSS20IEPWW /... | 42 views | 0 helpful votes

Note: Always make sure your filter is current if you have one. Not doing so will cause water to not despence properly
Pull the machine out and remove the lower back cover. Locate the water valve. With the water turned on and connected remove the 5/16" water line (the bigger one) and then have someone else press the water in the door. If the cylinoid is operating correctly it should spray water out.If so, you just verified that the valve and electrical portions are working properly and either the filter is bad or the resevoir, , located inside the lower refrigerator side is frozen. If no water comes out but the valve vibrates, then the valve is bad. If no water and no vibration, continue reading.With the machine plugged in but the wires that go to the valve for the dispenser off take a volt meter and place a lead to each wire and have someone press the panel in the door as if getting water. The reading should go from 0 to around 115-120 a/c.If your not getting electricity down there at anytime than thje door switch is bad.
Testing the ice maker:
As far as the smaller line (1/4") you have to manually advance the ice maker and wait for it to call for water with the 1/4" line disconnected from the valve. You can do this by getting a jumper wire, removing the cover of icemaker, which you jsut grab and pull off, and using the jumper wire insert one end of the wire into the cirle marked m and the other in the cicle marked n. Leave there until you hear a click and sometimes see a little spark behind the modular head wheel. Also if you see ice in the maker that hasn't dumper and the teeth of the icemaker are facing any direction other than two o clock position, the icemaker is bad. Also check the fill tube to be sure the no ice is blocking water from coming in.

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GE GSS20IEPWW /... | 47 views | 0 helpful votes

If the thermostat clicks and nothing happens.

GE GSS20IEPWW /... | 51 views | 0 helpful votes

Check and make sure you are getting water to the icemaker, If sothe lines may be frozen. You can thaw them with a hair drywe.

GE GSS20IEPWW /... | 39 views | 0 helpful votes

If your not getting any power to the unit and the breaker is not not tripped, you will need to replace the control board located on the rear of the refrigerator. Here is a link to the part you need.

GE GSS20IEPWW /... | 149 views | 0 helpful votes

A relay starts the compressor with a higher voltage and then quickly kicks out
It does a lot of clicking (trying to start over and over again)
If thats what is happening with yours
Its best for a tech to replace The relay but you can do it
Take your model number to your Local Appliance parts store they will have a diagram
showing you how to install the relay. Its called a hard start relay
I use part no ERP410 POWER START RELAY, CAPACITOR AND OVERLOAD all in one. (110 v)

If you still have trouble Go Here:

Thank you for using fixya
Leo Ponder

GE GSS20IEPWW /... | 120 views | 0 helpful votes

Most of these units will have a filter in the refrigerator side in the upper right corner. If someone removed it and maybe couldn't afford a new one at the time they could have used the bypass plug. It will just be a flat 3-4" white handle that you must twist out counterclockwise. Hope this helps.

GE GSS20IEPWW /... | 256 views | 0 helpful votes

Most ice makers have a control arm that raises and lowers to check for a full condition. It usually raises during the dump cycle and lowers during the fill cyle. If it is unable to lower (because the bin in full) it should shut off the fill cycle. If that function is not working, then if you move that control arm to the fully raised position, it should shut of the fill cycle, until you manually lower it again.

GE GSS20IEPWW /... | 107 views | 0 helpful votes

. The next time the noise starts , open the freezer door and see if that is where the noises coming from . If yes , replace the circulation fan located in front of the evaporator assembly . If the noise is coming from the bottom of the unit and you can hear it clearly with the doors closed , more than likely it would be the condenser fan located next to and sometimes even mounted on the condenser assembly . If the unit has a static condenser , which will be indicated by the metal lines running up and down and all around the back of the unit itself , there is no condenser fan . The squealing noise you hear is a bad bearing in one of the motors . As the motor shaft spins , it actually wobbles within the bad bearing as too much clearance between the two exists .

GE GSS20IEPWW /... | 246 views | 1 helpful votes


Check out these tips...they can help you figure out what is going wrong with your refrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator
Defrost Timer Problem

Water Running in refrigerator from Freezer

Refrigerator or Freezer not Cooling or Getting Cold



GE GSS20IEPWW /... | 100 views | 0 helpful votes

not that long.did you turn the controls on in the fridge side?also did you follow the instructions that came with the new board.if there's a wire in the second pin on j1 you have to cut it,then behind the inside freezer wall there's a sensor that you have to look at,if it has a black ring around it it has to be changed and should of been when you changed out the board or you could have cooked the new board too.the part number is WR55X10025 and it's 7 dollars on the sears's on top of the evap coil and it's white and looks like a bullet.what were you using the hair dryer for?g.e. has a recall on the boards you could of called them and they will come and change it out for you but i don't think they will now because you touched it,maybe just don't tell them that you touched it and put the old board back in.also go here and check out this site

GE GSS20IEPWW /... | 185 views | 0 helpful votes

Is there food near any of the vents? if ther is then you have to make sure that all of the food near the vents is clear and there is not a solid block of ice behind the racks in the freezer neer the coils.

GE GSS20IEPWW /... | 59 views | 0 helpful votes

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