Top 20 GE GSS20IEPWW / GSS20IEPCC Side by Side Refrigerator - Page 4 Questions & Answers


I just had a similar problem, and the bottoms of both sides were cold but the top shelves were warm. I found that the condenser fan, the fan right above the cooling coils was not working. This fan circulates the cold air and if it's not working it can't move the cold air to the top or over to the refrigerator side. Open the freezer door and press the switch that tells the computer the door is closed (so the light goes out), if the fan doesn't come on shortly, or only sputters that could be the problem. You will need to take out the back cover over the coils, the ice maker tray and auger motor if you have one and some other parts. Play around with the plug where it goes into the side wall, if you can get the fan to come on and off, it's most likely a bad fan motor....about $55 to replace. As you take it apart, be sure to take some digital pics of the process so you can remember how it goes back together!

GE GSS20IEPWW /... | 229 views | 0 helpful votes


Take ice tray out of freezer .Empty ice and see if your cool is jammed in there. My coil went off track

GE GSS20IEPWW /... | 134 views | 0 helpful votes


I just had a similar problem, and the bottoms of both sides were cold but the top shelves were warm. I found that the condenser fan, the fan right above the cooling coils was not working. This fan circulates the cold air and if it's not working it can't move the cold air to the top or over to the refrigerator side. Open the freezer door and press the switch that tells the computer the door is closed (so the light goes out), if the fan doesn't come on shortly, or only sputters that could be the problem. You will need to take out the back cover over the coils, the ice maker tray and auger motor if you have one and some other parts. Play around with the plug where it goes into the side wall, if you can get the fan to come on and off, it's most likely a bad fan motor....about $55 to replace. As you take it apart, be sure to take some digital pics of the process so you can remember how it goes back together!

GE GSS20IEPWW /... | 215 views | 0 helpful votes


If you are manually defrosting by turning the refrigerator off or unplugging to defrost, then you've got one of the following -

1) Defrost heater has failed
2) Defrost sensor has failed
3) Defrost timer/refrigerator control has failed.

As ice builds on the evaporator, if not defrosted properly, the accumulated ice restricts airflow through the evaporator, which reduces air flow and air velocities through the box. Lower velocity allows the cold air to fall to the bottom of the box, warmer air to the top of the box.

GE GSS20IEPWW /... | 301 views | 2 helpful votes


Chances are if they are getting cool -

1) the evaporator fan in the freezer is not running
2) Defrost heater has failed
3) Defrost sensor has failed
4) Defrost timer/refrigerator control has failed.

Check for ice build-up on the back wall of the freezer. If there is ice, unplug or turn the unit off for 6-8 hours with the doors open (put any food in a cooler with ice to maintain). Note water may come out of the refrigerator.
Plug the unit back in or turn it back on, close the doors, and check temperature after a couple of hours of operation. If all OK, you will need to have the above tested, or, if you know how to use a multimeter and can read a schematic/wiring diagram, I can instruct you on how to check the above.

GE GSS20IEPWW /... | 163 views | 1 helpful votes


If you can pull on the lever to make water flow stop, chances are there is a mineral buildup inside the valve, or the seat in the valve has failed. Either way, the valve normally needs to be replaced as they are not usually serviceable. Leave the Model number of the refrigerator so that I can check what to replace.

GE GSS20IEPWW /... | 106 views | 0 helpful votes


pull out lower bin and check at back to see if you have ice build up. if you do the defrost drain tube is blocked

GE GSS20IEPWW /... | 63 views | 0 helpful votes


For original poster: Check all milky white colored (polyethelne) plastic water lines. These lines tend to get brittle and can crack over a period of time. They extend from the water valve to the ice maker, and from the water valve to the inside of the refrig to a "radiator" so the water can chill, before it runs back out the refrig, past the left side of the refrig behind the bottom grill, through a coupler, and up through the bottom hinge of the freezer door. I'd also advise putting in a separate shut off for the water supply to the refrig so you can have water to the rest of your house when you have a problem with the refrig.

For next user with similar problem: you can check the above, but it may be that the defrost drain is plugged. (on a S x S unit, it is located at the bottom of the freezer compartment, behind the back wall.) If you have a layer of ice on the floor of the freezer, that's a dead give away of a blocked defrost drain tube, Use a turkey baster with hot (not boiling) water to flush it out.

GE GSS20IEPWW /... | 465 views | 0 helpful votes


hello little G,

there are two more components that u need to check,

the defrost heater. ( heating element ) - it should have continuity ( low resistance )
and the bi-metal. ( should have continuity while the coil is covered with ice.) check it before you unplug the fridge.

the main board that you replaced is just the controller for defrosting.

tnx 4 using fixya,

drcool


GE GSS20IEPWW /... | 253 views | 1 helpful votes


I'm in the process of fixing the same problem on a GSS22JEPDWW right now. There are several parts in the defrost circuit that I can tell:
1) Defrost Heater
2) DefrostThermostat
3) Temp Sensor (Thermistor)
4) Main Control Board
I've replaced the Defrost Heater (remove back panel of freezer section - it's a stainless steel bracket that has a glass bulb in it) and it still doesn't work. The main control card provides power to the heater 4 times every 24 hrs for 25 minutes or so to defrost the evaporator coils. If all items are working, you'll see water in the drip catch at the bottom inside of the freezer compartment. Better yet, pull the refer away from the wall for 24 hrs and check if water is gathering below the plastic drain on the right rear of the refer in the pan. The water drips into a pan and the fan for the condensor coil evaporates it. Go to the www.ge.com website and look in the service section to find the parts diagram for your refer. You can then get a part number to buy the parts you need from a local parts store or the Internet.
I just bought the thermostat a few minutes ago and will try that next. Heater was $37, thermostat was $15. Sensor is about $20 and the control card is $140 (you can find on line for $95). I'm going down that path. If none of this works, it'll be in the dump in a week.
I've learned on-line GE refers are bad news. The control cards can fail repeartedly, althoough mine has worked for over 4 years. But, I won't ever buy another one since refers should last at least 15 years in my book. After $200, it doesn't pay to throw more good money after bad. I'll keep you posted on my results.
TM

GE GSS20IEPWW /... | 1,384 views | 0 helpful votes


Friend,
ngfam1 At your service!
You have an electronic problem and need a service tec to diagnose it!
If you want you can unplug the fridge for 3 minutes and the restart it ! See if it reboots correctly!

How old is the appliance?
If the appliance is 10 years old or more you may not be advisable to put good money into bad! New applinces are so much more efficient today that they can save you a lot of money in energy!!!!
You need a hands on tech for this repair!

Below I referred you to a great service nation wide!

If none of these tasks remedy the heat problem then here is a good company that's found nation wide.
A&E Factory Service
A&E has schedulers available to take appointments 24/7
And they do warranty work too, for most manufactures!
1(800) 905-9505

You will be fine
Bless You ngafm1

GE GSS20IEPWW /... | 242 views | 0 helpful votes


Peace Friend,
ngfam1 At your service!

You need to borrow some money to fix it!!
You and your family have to eat and you can't afford to eat out or to get sick from spoiled food!

Below I referred you to a great service nation wide!

If none of these tasks remedy the problem then here is a good company that's found nation wide.
A&E Factory Service
A&E has schedulers available to take appointments 24/7
And they do warranty work too, for most manufactures!
1(800) 905-9505

You will be fine
Bless You ngafm1
PLEASE GIVE ME A GOOD RATING BEFORE YOU SIGN OF

GE GSS20IEPWW /... | 128 views | 1 helpful votes


I didnt understand what you meant by refer(refrigirator???) and IM..??

GE GSS20IEPWW /... | 344 views | 0 helpful votes


Please advise if anyone have a solution to the low temp in the freezer and the ice dispenser no water problem.
Mark

GE GSS20IEPWW /... | 118 views | 0 helpful votes


Friend,
ngfam1 At your service!

Sounds like a Thermostat problem!
How old is the appliance?

If the appliance is 10 years old or more you may not be advisable to put good money into bad! New appliances are so much more efficient today that they can save you a lot of money in energy!!!!
You need a hands on tech for this repair!

Below I referred you to a great service nation wide!

If none of these tasks remedy the heat problem then here is a good company that's found nation wide.
A&E Factory Service
A&E has schedulers available to take appointments 24/7
And they do warranty work too, for most manufactures!
1(800) 905-9505

You will be fine
Bless You ngafm1

GE GSS20IEPWW /... | 52 views | 0 helpful votes


Friend,
ngfam1 At your service!

Check and change the water filter and see it water passes there!
How old is the appliance?

If the appliance is 10 years old or more you may not be advisable to put good money into bad! New appliances are so much more efficient today that they can save you a lot of money in energy!!!!
You need a hands on tech for this repair!

Below I referred you to a great service nation wide!

If none of these tasks remedy the heat problem then here is a good company that's found nation wide.
A&E Factory Service
A&E has schedulers available to take appointments 24/7
And they do warranty work too, for most manufactures!
1(800) 905-9505

You will be fine
Bless You ngafm1

GE GSS20IEPWW /... | 91 views | 0 helpful votes


check to see if the fan at the compressor is running

GE GSS20IEPWW /... | 221 views | 0 helpful votes


first thing is to check the defrost heater if it looks black it is bad the part number for the heater is wr51x10053
i have replaced a ton of these

GE GSS20IEPWW /... | 377 views | 1 helpful votes


The refrigerator has a duel water valve, one for the ice-maker and one for the water dispenser (if equipped). The valve that the ice-maker relies on may be bad, or it could be the ice-maker itself. 
Another thing that could cause it would be the temperatures in the freezer. The ice-maker will not call for water until it reaches under 15 degrees. In addition, check the water tube behind the ice-maker to make sure it is not frozen, blocking more water from entering. The water does not go to the ice-maker or thru the filter unless the ice-maker turns on the water valve.

GE GSS20IEPWW /... | 86 views | 0 helpful votes

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