Top 20 GE GSS20IEPWW / GSS20IEPCC Side by Side Refrigerator - Page 7 Questions & Answers

Check to see if the evaporator fan is working. It may be seized up and not blowing the cold air into the fridge compartment. Some GE have a air valve diverter which controls the air flow into the fridge. If the fan is working and there is no cold air into the fridge, this may be jammed in its closed position.

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Failures of this type usually result in replacement of the ice maker assembly.

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Check that the plug your refrigerator is plugged into is not part of your GFCI circuit. If you have a plug that has a test/reset button on it (usually on the same wall, but not
necessarily) press the reset button and see if that doesn't help.

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Sounds like the drain hole is plug. Check it out. If it is then clean it.

Good luck


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That is shown as being 20.3 cubic feet.

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The wall separating the fridge and freezer section has tubing off the compressor called a mullion heater/ discharge tube heater. It is there to keep that strip slightly warm and prevent sweating during humid times. If it gets overly warm/hot to the touch then either it is due for a cleaning or the condenser fan has stopped. The defrost circuit is not the problem! After pulling the fridge out, remove the back panel and you will see a round condenser on the right hand side. The fan motor is mounted on the side of it. Clean as necessary and make sure the fan is running. Unplug during cleaning and protect your floor before pulling it out

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Most modern refrigerators do not have defrost timers anymore. Instead, the main control board controls all of its functions. Older units would have a timer,much like a clock that would defrost every 6,8,or 10 hours if it needed it or not (some may have had a different time but these are the most common). With the main control, it will typically defrost every 8-10 hours of compressor run time. This cuts down on the cost to run it since the defrost cycle uses the most energy.

I am not sure why you are looking for this? you did not say what problem you are having but the main board is in the back, bottom right when you are looking at the back. You will see a rectangular metal plate with maybe 10 screws.

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Maybe a defrost problem. Evaporator coils frozen up.

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Check to see if the bale is caught on an ice cube. The bale senses the level of ice cubes in the bin. Sometimes an ice cube will get stuck, keeping the bale up which stops the whole ice making process. Sometimes this will cause the water feed to freeze. If you can get at any of the tube to feel if it is frozen (crunchy ice inside) hit it with a not-too-hot hair dryer.

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A freezer compressor is what pumps chilled Freon -- or another cooling agent -- through coils that line the freezer compartment. ... The cooling agent inside the compressor is sensitive to being moved around, which can cause knocking noises. Also, loose components can cause knocking sounds.

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Make sure that the condenser coils are free of obstructions and dirt especially plastic bags. Then make sure that the fan is working.

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Unplug the Unit, And use a hair dryer to remove all ice....use towels to remove all water from interior.....Set thermostat control to middle setting and set humidity control to hi humidity and plug the unit back in.......

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