20 Most Recent GE Profile Arctica Stainless Steel Top Freezer Refrigerator Questions & Answers


Hello Dow;

My name is Peter. I am a retired field service refrigeration technician.

Manufacturers have two recall notices, one to the customer which is a expensive recall and one to field service technicians.

The notice to the field service technicians is to repair at no cost to the customer regardless if the warrantee has expired.

I have as a professional hated this deception by manufacturers.

Please see the following:

GE Profile Refrigerator


Wednesday, March 16, 2011

Text of GE letter advising technicians of main board recall

General Electric
November 7, 2006
Dear GE Customer Care Servicers,
GE Consumer & Industrial places a very high priority on product quality and customer satisfaction
and thus continuously assesses our product reliability. Recent analysis has discovered a potential
problem with the main circuit board on a limited number of refrigerator models, which could lead
to lower than anticipated life expectancy on that component. Therefore, if the main circuit
board fails, GE Consumer & Industrial will replace this part free of charge to the consumer until
further notice.
Models Covered: see attachment
The models affected are side­by­side plastic liner, side­by­side metal liner, bottom freezer two
door and bottom freezer French door. The models were produced between May 2005 and August
2006 (HH -- RL serial range) and are included in this program. See enclosed list.
Potential Additional Covered Parts:
Specific parts involving the failure of the main board are included in this program. These parts
are limited to the following:
­Evaporator Fan failure, only if accompanied by a Main Board failure
­Dispenser Board failure, only if accompanied by a Main Board failure
The main board part number in cases in WR55X10552. Please use your normal warranty MA00 job
code for this repair. If you encounter an evaporator fan or dispenser board failure due to the
above main board, please include on your invoice and use the normal MA00 job code. It is critical
that you verify the proper functioning of the unit including the evaporator fan motor and
dispenser board before leaving the home to avoid a repeat call.
Units may be in or out of the standard 1­year product warranty and both instances are covered
under this concession program.
If you previously completed this repair and charged the consumer, please send a copy of the
service invoice to General Electric Consumer Relations, PO Box 10736, Norfolk, VA 23513 or fax a
copy to 1­877­299­0725 so that we may issue a refund to the consumer.
Sincerely,
Richard Zutterman
GE Consumer & Industrial
Appliances
Richard Zutterman
National Service Manager
Consumer Home Services
Appliance Park, AP6­239
Louisville, KY 40225
USA
T 502­452­3168
F 502­452­7940
Richard.Zutterman@ge.com

Begin page 2
Plastic Liner Models
Serial # ZH ­ RL
Dec 05 ­ Aug 06
Metal Liner
Serial # MH2 ­ AL2
Jul 05 ­ Jan 06
DSF25MG PSI23NS BSS25JFR
Bottom Mount
Full Door
Serial # TH0 ­ ML0
Oct 05 ­ Jul 06
DSS25MG PSI23SG BSS25JSR GBS20
DSS25MS PSS23MG DSS25JFP GBS22
GSL25LG PSS23MS GSH22JFR GDL20
GSS23LG PSS23NG GSH22JSR GDS20
GSS23LS PSS23NS GSH22UFR PDF22
GSS25LG PSS23SG GSH25JFR PDS20
GSS25LS PSS26MG GSH25JSR PDS22
GSS25MS PSS26MS GSH25UFR PDW22
GSW25LS PSS26NG GSL22JFR SDL20
PCF23MG PSS26NH GSL25IFR
PCF23NG PSS26NS GSL25JFR
PCF23NH PSS26SG GSS20DBP
PCT23SG PSS26SH GSS20IBP
PCT23SH PSS27NG GSS20IEP
PIT23SG PSS27NS GSS22IBP
PSC23MG PSS27SG GSS22IFR
PSC23MS PSS29NG GSS22JER
PSC23NG PSS29NH GSS25IFR
PSC23NH PSS29NS GSS25JER
PSC23NS PSS29SG HSM25GFR
Bottom Mount
French Door
Serial # HH0 ­ ML0
May 05 ­ Jul 06
PSC23SG PSS29SH HSS25GFP PFS22
PSC23SH PST26NG SSH25KFR
PSF23MG PST26SG
PSF23NG PST26SH
PSF26MG PST27SG
PSF26NG PST29NH
PSF26NH PSW26MS
PSF29NG PSW26SG
PSF29NH PWT26SG
PSH29NH SSL27RG
PSI23MG ZFSB26D
PSI23NG
Posted by Fire Shadow at 7:30 PM icon18_email.gif icon18_edit_allbkg.gif Email ThisBlogThis!Share to TwitterShare to FacebookShare to Pinterest 2 comments:
  1. b36-rounded.png refritechJuly 3, 2011 at 10:09 PM

    Thanks for this post........ good service for refrigerator technician.
    טכנאי מקררים
    ReplyDelete

  2. b36-rounded.png refrepairJuly 12, 2011 at 1:19 AM

    very well work for........ refrigerator repair and טכנאי מקררים.
    ReplyDelete

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GE Profile... | Answered on Nov 06, 2019


the solenoid is bad,next time send the full model number it says it's a ge so this should help you out,for now you can get a ball of paper towels and stick it into the shout where the ice comes out to stop the warm air from getting into your freezer
https://www.youtube.com/watch?v=jpXo0svta9s

GE Profile... | Answered on Feb 08, 2018


Check the thermostat bulb in the freezer section. If it is encased in ice defrost for 24hrs. If this does not correct it fit new thermostat, but take care not to damage bulb or tubing it is gas filled.

GE Profile... | Answered on Jul 01, 2016


You may find a wiring sheet on the back of the frig, or in the manual

GE Profile... | Answered on Aug 02, 2014


Sounds broke to me need more info than that

GE Profile... | Answered on Jul 20, 2014

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