My name is Peter. I am a retired field service refrigeration technician.
Manufacturers have two recall notices, one to the customer which is a expensive recall and one to field service technicians.
The notice to the field service technicians is to repair at no cost to the customer regardless if the warrantee has expired.
I have as a professional hated this deception by manufacturers.
Please see the following:
GE Profile Refrigerator
Wednesday, March 16, 2011
Text of GE letter advising technicians of main board recall
November 7, 2006
Dear GE Customer Care Servicers,
GE Consumer & Industrial places a very high priority on product quality and customer satisfaction
and thus continuously assesses our product reliability. Recent analysis has discovered a potential
problem with the main circuit board on a limited number of refrigerator models, which could lead
to lower than anticipated life expectancy on that component. Therefore, if the main circuit
board fails, GE Consumer & Industrial will replace this part free of charge to the consumer until
Models Covered: see attachment
The models affected are sidebyside plastic liner, sidebyside metal liner, bottom freezer two
door and bottom freezer French door. The models were produced between May 2005 and August
2006 (HH -- RL serial range) and are included in this program. See enclosed list.
Potential Additional Covered Parts:
Specific parts involving the failure of the main board are included in this program. These parts
are limited to the following:
Evaporator Fan failure, only if accompanied by a Main Board failure
Dispenser Board failure, only if accompanied by a Main Board failure
The main board part number in cases in WR55X10552. Please use your normal warranty MA00 job
code for this repair. If you encounter an evaporator fan or dispenser board failure due to the
above main board, please include on your invoice and use the normal MA00 job code. It is critical
that you verify the proper functioning of the unit including the evaporator fan motor and
dispenser board before leaving the home to avoid a repeat call.
Units may be in or out of the standard 1year product warranty and both instances are covered
under this concession program.
If you previously completed this repair and charged the consumer, please send a copy of the
service invoice to General Electric Consumer Relations, PO Box 10736, Norfolk, VA 23513 or fax a
copy to 18772990725 so that we may issue a refund to the consumer.
GE Consumer & Industrial
National Service Manager
Consumer Home Services
Appliance Park, AP6239
Louisville, KY 40225
Begin page 2
Plastic Liner Models
Serial # ZH RL
Dec 05 Aug 06
Serial # MH2 AL2
Jul 05 Jan 06
DSF25MG PSI23NS BSS25JFR
Serial # TH0 ML0
Oct 05 Jul 06
DSS25MG PSI23SG BSS25JSR GBS20
DSS25MS PSS23MG DSS25JFP GBS22
GSL25LG PSS23MS GSH22JFR GDL20
GSS23LG PSS23NG GSH22JSR GDS20
GSS23LS PSS23NS GSH22UFR PDF22
GSS25LG PSS23SG GSH25JFR PDS20
GSS25LS PSS26MG GSH25JSR PDS22
GSS25MS PSS26MS GSH25UFR PDW22
GSW25LS PSS26NG GSL22JFR SDL20
PCF23MG PSS26NH GSL25IFR
PCF23NG PSS26NS GSL25JFR
PCF23NH PSS26SG GSS20DBP
PCT23SG PSS26SH GSS20IBP
PCT23SH PSS27NG GSS20IEP
PIT23SG PSS27NS GSS22IBP
PSC23MG PSS27SG GSS22IFR
PSC23MS PSS29NG GSS22JER
PSC23NG PSS29NH GSS25IFR
PSC23NH PSS29NS GSS25JER
PSC23NS PSS29SG HSM25GFR
Serial # HH0 ML0
May 05 Jul 06
PSC23SG PSS29SH HSS25GFP PFS22
PSC23SH PST26NG SSH25KFR
Posted by Fire Shadow at 7:30 PM
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refritechJuly 3, 2011 at 10:09 PM
Thanks for this post........ good service for refrigerator technician.
refrepairJuly 12, 2011 at 1:19 AM
very well work for........ refrigerator repair and טכנאי מקררים.
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