20 Most Recent Kenmore Elite 20972 Questions & Answers


Did you check the filter or drain the pump and make sure you put something on the bottom when you. Drain the pump that was happening to me.

Kenmore Elite... | Answered on May 23, 2014


What is the model number of your unit?

Kenmore Elite... | Answered on Nov 21, 2012


It is possible that the machine does not start off the cycle because there are errors due to feedback from the inputs. For the program to start up the main program controller must initiate the INLET/MOTOR/DRAIN pump/ valve to open up and allow each function to be driven starting from the flow of water into the drum as also the drain valve to open to exit the water at the point of the program cycle. If this does not happen then the voltage at the valve/motor/pump must be checked or the fault relates to no voltage from the controller. This means the controller is a suspect.

You will need to remove the unit and check the power to the processor, if there is a power fault it can be checked using a multimeter. Also if there is moisture , you must dry the unit as it can cause malfunction.

Kenmore Elite... | Answered on Sep 04, 2012


Try putting a cup of amonia in with your detergent,when you wash.

Kenmore Elite... | Answered on Jul 23, 2012


Hi

I believe that everything else is fine rather it is the thermal fuse that is located inside the rear panel to the exhaust duct that is bad and should be replaced. If you want you can test this fuse for continuity and if it is bad then it should be replaced, as it cannot be reset. If the fuse is fine then it can be due to the control board that is bad and should be replaced. Hope this helps...please post back for further assistance.

Daniel

Kenmore Elite... | Answered on Aug 28, 2011


If your machine has 2 water hoses connected check to see if both water valves are connected and switched on, if so the you may have a faulty cold water valve. If you have only 1 water hose then the cold water valve on the twin or triple valve is faulty. You can change these easily buy removing the top panel and removing the valve, usually only 2 screws. Hope this helps.

Kenmore Elite... | Answered on Mar 02, 2011


I assume you are having problems disconnecting the water tube as the doors just come off after bolts are removed. To release the water pipe to the door do this, push in on the blue end of the connector and pull on the hose at the same time, it will then come out of the quick connect connector

Kenmore Elite... | Answered on Feb 27, 2011


You will get a manual at WWW.managemyhome.com

Kenmore Elite... | Answered on Feb 10, 2011


Hi,

If you are having problems with your gas dryer not heating the most common problem is that the ignitor goes bad. Even though it glows sometimes it is still not working properly.


if you dryer is gas check out this gas no heat tip....


If you have an electric dryer, you can have many different things that can go wrong causing the dryer not to heat.


check out this electric no heat tip...

heatman101

Kenmore Elite... | Answered on Feb 02, 2011


Hi,

If you are having problems with your gas dryer not heating the most common problem is that the ignitor goes bad. Even though it glows sometimes it is still not working properly.



if you dryer is gas check out this gas no heat tip....



If you have an electric dryer, you can have many different things that can go wrong causing the dryer not to heat.



check out this electric no heat tip...


heatman101

Kenmore Elite... | Answered on Jan 15, 2011


Hi,

Problems with a washing machine not spinning or not draining are often inter related..

If you are having a problem with your top load washer then check out this tip...

Washing Machine does not Pump or Spin


If you are having problems with your front load washing machine then checkout this tip...

Front Load Washing machine not draining and or not spinning


heatman101

Kenmore Elite... | Answered on Jan 15, 2011


it sounds like the drum bearings are wearing out,,you can have new bearings fitted but its not very cheap to get the fixed,,,the way to look at it is this,,how old is your washer? how many years life is left in it? and what the next thing to go wrong with it? so is it worth spending good cash on patching it up or spending a bit more on a new washer?

Kenmore Elite... | Answered on Nov 28, 2010


1. Find out where the leak is coming from. Does it leak constantly or during one part of the cycle?
A constant leak means the leak is in the valve where the hoses hook to the washer, the supply valves, or the lines to the washer from the water supply.
The other two options are when the washer is agitating or pumping the water out between cycles.


2. See if it leaks during both cycles and the test there would be to lift the lid just as it starts to drain and wait to see if the water stops leaking.
If it doesn't, then run the drain cycle to see if it gets worse or better.
Results may not be immediate as it would take a few minutes for whatever water there to finish dripping.


3. Wait until the water has been pumped out, lift the lid and check the drip again.
When the location of the leak has been determined, unless the washer has been frozen, most leaks can be fixed without parts and just using hand tools.
If you have an older, top load washer, the back or front will come off so you can observe where the leak is coming from.

WARNING. You are working with a moving, electrically hot machine that could flood.
You must take your time and not put your hand or hair in somewhere that can catch you.
You should not have to get into the upper control center, thus reducing the shock hazard.

4. Before turning the machine on, remove a cover. On some washers, there are two screws on the bottom L & R front corners that take the front panel loose.
Once the screws are removed, the front cover is hinged at the top and you simply pull the bottom away from the machine until it comes un-hooked, and set the cover aside.

There shouldn't be many exposed wires or ends, but a few. Don't touch the terminals or lay something metal in the machine that could fall on the terminals.


5. Take a flashlight, look for obvious leaks or better, water stains around nuts, hose clamps, etc.
Most likely you'll see some water residue here and there and that would be normal as a washer is wet. Look for puddles, long white streaks, calcium deposits.
Most likely, you won't find standing water, but some clues of where you should look when the machine is running.
Unless this leak is so obivous you can see what's wrong, you don't need to start it and you should repair the problem.
Once possible areas have been identified, you should start the machine as if you had a load in it and start to watch for the leak.

WARNING- Make sure you have no tools laying in the machine and you are out of the way. There are spinning parts and live wires once you turn the machine on.
Stay clear, and watch your hair and hands.

Once the machine is full and starts its cycle, look for leaks.
Let the machine do its cycle and as it goes into each part of the cycle, look for the leak.
Once you find a drip, stop the machine by lifting the lid or pulling out on the control knob, and now observe more closely.
Remember, water runs down; where it drips is not necessarily the place of origin.

6 Find the leak and make the needed adjustment (which will be all that is necessary most of the time).
If it is a part you need, get the make, model number and serial number of the washer and call an appliance parts dealer or repair service if you don't think you can repair the problem.



If the washing machine leaks water while it is filling, pull it away from the wall and see if the water drips from the inlet hoses or valves as the unit fills.
If it does, tighten the faucet packing nuts. Then, inspect the hoses and replace them if they have become cracked.
Also look for cracks in the casing of the inlet valves. Unplug the unit and lift the top to better inspect the valves.

Replace any valves that are cracked.

Valves usually crack when the hot water in the house water supply is heated to greater than 170 degrees.
They also crack if the house is left cold during the water and water is not drained from the unit. A cracked inlet nozzle can leak during fill.
The leaking water will drip down the outside of the tub and collect under the unit. Be sure that the hose connected to the inlet nozzle is tightly clamped.
Replace the nozzle if you find cracks in it.

If the leaking occurs at some time during the wash sequence other than when the machine is filling with water, unplug the unit, remove the back panel and examine the parts under the machine.
You can make a closer inspection by tipping the unit over onto it's front or side.

Tighten hose clamps that have become loose. If water is leaking from the pump, replace the pump.

The gasket between the tub and the splash guard may wear out and leak. To check the gasket, lift the top and remove the snubber and splash guard.
Replace a worn gasket. A hole in the bottom of the tub can develop.
If the hole is less than 1/4 inch in diameter, remove the agitator and basket and seal the hole.
If the hole is larger, replace the washing machine or tub.




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Kenmore Elite... | Answered on Sep 30, 2010


It appears your timer has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Kenmore Elite... | Answered on Sep 16, 2010

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