20 Most Recent Avaya 9620 IP Phone Questions & Answers


You will need to the administrator to change it to the default at the switch and then re-enter a new password.

Avaya 9620 IP... | Answered on Nov 26, 2014


In Manager, check that IP Extension. IS the box for "Allow Direct media path" checked? It should be unchecked.

Avaya 9620 IP... | Answered on Jul 05, 2013


Do you know what type of system this phone is on? CM or IP Office?

Avaya 9620 IP... | Answered on Jul 05, 2013


Reset codes for phones: On all 96xx phones except for the 9610: To access Craft (the menu with the reset choices) from the phone, press the Mute Button + "CRAFT#" That's 27238# on the numeric keypad. This will cause the Craft Procedures menu to be displayed. Just scroll through the menu and follow the soft key prompts to get to reset or clear.

Avaya 9620 IP... | Answered on Mar 27, 2013


This is what fixed this issue to me:

1. I added the buttons "next", "msg-retr" and "delete-msg"
2. On the IP Phone, press "msg-retr", "next" and then "delete-msg"
3. Do it for every single message to turn off the light
4. Smile!

Cheers from Brasil! =)

Avaya 9620 IP... | Answered on Jan 17, 2013


Give it a static address OUTSIDE the DHCP scope.

Avaya 9620 IP... | Answered on Sep 08, 2012


What system is the phone on? If IP office, you can designate a time server, or it could use the voicemail pro PC.

Avaya 9620 IP... | Answered on Aug 12, 2012

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