20 Most Recent Onkyo HTR500 Receiver - Page 4 Questions & Answers


If it still does that with all speakers disconnected the manual and reality would require a trip to the shop for a hands-on analysis.

Onkyo HTR500... | Answered on Dec 24, 2010


It sounds like a relay is falling out, and it could be due to a lot of things. The unit will have to be opened up and troubleshot to figure out why the relay isn't holding.
Most TV shops can fix these, but the cost can be high. Make sure you get an estimate before having it fixed.
Wish there were an easier "magic" fix, but doesn't sound like there is in this case.

Onkyo HTR500... | Answered on Dec 07, 2010


Simjones700,
Assuming that everything looks like it should work, that the volume is up sufficiently and the mute is off, and that any power section fuses are set and/or not burned out and that the units 'warm up' temperature feels the same. I would try a process of elimination something like this:

* Always turn the unit of and unplug it everytime you attach/detach speaker wiring *

Unplug all sources (DVD, CD, DVR etc) and use only the FM section as as source:
  1. Does the unit have an indicator that is labeled overload or protect or something like that? If so, then unplug/disconnect and inspect the wiring on the speaker terminals. Ensure that if they are bare wires, there are no strands from different wires contacting each other.
  2. Does the unit have a speaker have an A/B switch? If so, ensure that your speakers are plugged into the correct terminals
  3. Does the unit have earphone plugs? If so, try using those . . . if you don't have any earphones go and purchase a cheap pair . . .make sure you have the proper plug - 1/4" stereo?
  4. Do you know for a fact that your speakers work? Beg, buy or borrow a pair of cheap of speakers and try them.
  5. Try using different speaker wire . . . if you have a fancy monster or vampire wire wiring set up, then go to RS and buy some in-expensive speaker wire (not too thin!) and see if anything changes.
  6. Unplug everything from the unit and then hook up one and only one speaker and see what happens. Move the speaker wiring from one set to another, see if there is any behavior change . . .
If after all this and no joy, then time to take it to be serviced.

The Poodle Guy!

Onkyo HTR500... | Answered on Nov 25, 2010


I have the HT-R570 Receiver and here's what I ended up doing to use the Verizon FIOS DVR remote to turn the receiver on and off with volume control. Know that Onkyo uses 2 codes 1 for on and 1 for off so use the AUX for ON with Volume control and the DVD for OFF. (I rarely use my DVD and when I do I use the DVD remote that came with the DVD)

Use the AUX and codes 1347 or 1558 to turn the receiver on with volume control. Press AUX and OK together and release. Enter the code. it should now turn the receiver ON with volume control.

To use the DVD button to turn the Receiver OFF, you have to use the search method to capture the code. Tried every code I could find on the internet and their is no universal code for OFF and ON.) With the receiver ON, push down DVD and OK together and release (should get 2 flashes of all component keys) enter 922 and with remote pointing at the receiver press the >" (forward/pause button) then press and release the >> (fast forward button) until the receiver turns off. If you go too fast and go past it, quickly turn receiver back on (within 20 seconds) and press-release the <<(backwards button) slowly until it turns off again. Then press the OK button to store the OFF code in the DVD function button. Any questions...E-Mail me at MrBlueOcean@verizon.net Lots of Luck!

Onkyo HTR500... | Answered on Oct 31, 2010


Your sound might not be working because the HDMI and optical audio inputs might not be working.

I made the mistake of buying the Onkyo HT-560 and in less than two years all of the HDMI video inputs started intermittently breaking. Sometimes when you selected the channel both the image and the sound would not come though.

Also the rear speakers stopped working from time to time and I have to run the setup again to get them to turn back on.

I am not sure that Onkyo was ready to introduce this technology, it has been a nightmare and my stereo is going to cost almost as much as I bought it for to fix it.

Oh and there customer service was no help, they just told to bring it to an "authorized service center for repair". They had also had no idea where there was one in my city it took them a day to get back to me.

The Onkyo HT-S5100 looks almost identical to the HT-560 not sure if they are different in anyway.

Stay away from Onkyo in the future! I know I will.

Onkyo HTR500... | Answered on Oct 19, 2010


Hi...To answer your question about your Sound issue...Try first, check if you have a muting volume control on your setting.. Also some unit, you have to set the date and time before anything... hi hope that gonna work good luck

Onkyo HTR500... | Answered on Oct 13, 2010


The manual is available at retrevo.com.

If you don't have the center and sub defined in the Onkyo they will never work. See page 20.

If that is all set and you still have problems...

To prove the center speaker works, connect it to one of the front channels.

To prove the sub works, connect it via RCA cable(s) to the Tape Out and play something containing deep bass. You should see it come out of standby and hear something, albeit only the deep bass.

Onkyo HTR500... | Answered on Aug 05, 2010


I've seen one person claim that they paid $799 quite a few years ago when it was sold as new at the now defunct Circuit City.

Onkyo HTR500... | Answered on Jul 01, 2010


The most common problem found on FixYa for Audio Video Receiver's is:

My receiver say's "Protect" or turns on then off. What's wrong? Seven times out of ten it is a shorted speaker or speaker wire. To determine your exact problem, the first step is to disconnect all speaker wires "at your receiver" Next: Turn the receiver back on. If your receiver still says "protect" or turns off, it needs to be serviced. If your receiver stays on; reconnect your speakers one at a time and power back up after each speaker. You may find that after reconnecting all speaker wires it works! Most commonly the small braids of wire from the + to the - have touched and have caused the problem. In some instances, you noticed the problem only when turning the volume up. either way, make sure the exposed wires to your receiver are no longer than 1/2" long and are completely under the screw down terminal or slide in. When you've found the wire or speaker with the problem, your receiver will go back into "protect" At this point, disconnect the wire from the speaker at the speaker that may be causing the problem then test again.* Note* Make sure speaker wires do Not touch each other as this Will cause a short! If you turn the receiver back on and it stays on, you now know the problem is in your speaker itself. To test your speaker, you will need a multimeter. Set it to ohms resistance and touch the speaker terminals, if there is a short internally the meter will read "1......" If it's an analog meter, it will peg to the right. There's your problem. Now, within any speaker there are quite a few possibilities as to what could be causing the problem. Most common is a blown coil and the speaker needs to be replaced. Some speakers have internal crossovers (usually floor standing speakers) and may have a shorted or burnt board (usually very visible brown burn marks on the board) and can possibly be repaired if your handy with a soldering iron. Now, if you disconnect the speaker wire at the speaker and it still says "protect" Check your wire for the obvious cut or nail thru the wire if possible. If your system has wiring that runs behind walls, you may need to use your meter again. Disconnect the wire at both ends, keep the ends separated, put your meter on ohms resistance and touch probes to the + and - wires at one side. If the meter pegs to the right or reads "1...." the wire is shorted and needs to be replaced or repaired at the short. Hope this helps.

Onkyo HTR500... | Answered on Jun 09, 2010


Not a good thing to do as this damage the front channels with to much load on them! Not in protect I assume so something may not be switched on for
other channels to work I think. Check with your dealer 1st!

Onkyo HTR500... | Answered on Jun 08, 2010


The most common problem found on FixYa for Audio Video2_bing.gif Receiver's is:

My receiver say's "Protect" or turns on then off. What's wrong? Seven times out of ten it is a shorted speaker or speaker wire. To determine your exact problem, the first step is to disconnect all speaker wires "at your receiver" Next: Turn the receiver back on. If your receiver still says "protect" or turns off, it needs to be serviced. If your receiver stays on; reconnect your speakers one at a time and power back up after each speaker. You may find that after reconnecting all speaker wires it works! Most commonly the small braids of wire from the + to the - have touched and have caused the problem. In some instances, you noticed the problem only when turning the volume up. either way, make sure the exposed wires to your receiver are no longer than 1/2" long and are completely under the screw down terminal or slide in. When you've found the wire or speaker with the problem, your receiver will go back into "protect" At this point, disconnect the wire from the speaker at the speaker that may be causing the problem then test again.* Note* Make sure speaker wires do Not touch each other as this Will cause a short! If you turn the receiver back on and it stays on, you now know the problem is in your speaker itself. To test your speaker, you will need a multimeter. Set it to ohms resistance and touch the speaker terminals, if there is a short internally the meter will read "1......" If it's an analog meter, it will peg to the right. There's your problem. Now, within any speaker there are quite a few possibilities as to what could be causing the problem. Most common is a blown coil and the speaker needs to be replaced. Some speakers have internal crossovers (usually floor standing speakers) and may have a shorted or burnt board (usually very visible brown burn marks on the board) and can possibly be repaired if your handy with a soldering iron. Now, if you disconnect the speaker wire at the speaker and it still says "protect" Check your wire for the obvious cut or nail thru the wire if possible. If your system has wiring that runs behind walls, you may need to use your meter again. Disconnect the wire at both ends, keep the ends separated, put your meter on ohms resistance and touch probes to the + and - wires at one side. If the meter pegs to the right or reads "1...." the wire is shorted and needs to be replaced or repaired at the short. Hope this helps.

Onkyo HTR500... | Answered on Jun 03, 2010


Double check your hookup in the back to make sure the video feed to the TV is to the output Connector (Per the hook up diagram in the manual). I assume you are running the Video through the Receiver?

Onkyo HTR500... | Answered on Jun 02, 2010


hello the pop you heard may have been a capacitor thats pop open or the audio output transistor blown

regards
shaun

Onkyo HTR500... | Answered on May 08, 2010


You need to tell it you have surround speakers. Page 30.

The manual is available here...
http://www.onkyousa.com/model.cfm?m=TX-SR308&class=Receiver&p=d

Onkyo HTR500... | Answered on Apr 28, 2010


Go into setup menu and see if center speaker is off.

Onkyo HTR500... | Answered on Mar 26, 2010


Hello,

there a lot of reasons for your amp shutting off. You can check the reasons below:

1. The input sensitivity (gain control) may be set too high. Try reducing the gain to see if the amp still goes into protect.

2. The amp may be getting too hot due to a lack of adequate ventilation provided in the installation. Check the temperature by holding your hand directly over the amp - if it is too hot to touch, it is too hot to operate reliably. Try to mount the amp in a location that has better ventilation.

3. The power and ground cable to the amp may be too light of a gauge, preventing the amp from getting enough current to provide its full output. Check the size that you installed against the manufacturer-recommended gauge, normally listed in the owner's manual.

4. The impedance load connected to the amp may be below the minimum allowable - normally 2-ohm for stereo operation and 4-ohm for bridged "mono" operation. This could be due to too many speakers connected in an inappropriate wiring configuration, such as two 4-ohm speakers wired in parallel connected to the bridged output of the amp.

5. A short on the speaker wires also creates a low impedance condition.

6. There may be a defective speaker connected to the system, causing the amp to shut down to protect itself from damage. Try disconnecting all speakers, and test the system - one speaker at a time.

I wish you good luck.

Onkyo HTR500... | Answered on Mar 14, 2010


possibly shorted output stage. Take it to a repair shop.

Onkyo HTR500... | Answered on Mar 04, 2010

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