20 Most Recent Russell Hobbs RHOK3123 Cordless Electric Kettle Questions & Answers

Just pulled apart a Russell Hobbs Whisper Model 3090 cordless kettle which i have been using every day for a few years.
It was intermittent turning on.
I fixed that problem by bending one of the switch contacts on the inside just a little as it had burned away slightly and was only making contact sometimes.
When I put the bottom back on and tested it I noticed that the water had an electrical smell which was strange as I had never noticed it before.
I then pulled it apart again and noticed that one of the main wires from the switch to the element had the insulation melting so I replaced that wire and now there is no smell in the water.
To confirm the smell I held the old wire and insulation on a flame and that is definitely what the smell was. The smell was travelling UP the tube which takes steam down to the bimetallic strip to turn the kettle off and was contaminating the water in the kettle.

Russell Hobbs... | Answered on Nov 19, 2018

A common cause is the calcium, or some other minerals in the water eventually ate through the bottom of the tank. You will need a new tank, or better... A new kettle.

Jerry G.

Russell Hobbs... | Answered on Sep 13, 2012

You will need to replace the heating element on the kettle. Here is a link to order the part.

Russell Hobbs... | Answered on Sep 20, 2011

I had same problem. Contacted Dualit in uk and they do not supply replacements.

Russell Hobbs... | Answered on Jul 28, 2011

Look under the kettle at the round circular connector in the bottom. Inside there is a small button that is depressed when the kettle is put on the base. If this is not pushed in far enough it will have problems.

The cause is that after some use the connector in the base plate collapses into the base by 1-2 mm This means the switch is not pushed in far enough.

My kettle had similar issues... I pulled the base plate apart (3 screws I think) and cut a round disk of plastic to lift the connector up by about 1-2mm and then reassembled the base.. No more issues

Russell Hobbs... | Answered on Jun 29, 2011

Have you tried descaling the kettle? When scale builds up over the whisper quiet element, it reduces the effectiveness, and the kettle becomes noisy. Try 1 tablespoon of citric acid, fill the kettle to the max line, boil the kettle then leave for 10 minutes. Rinse and repeat if necessary.

Russell Hobbs... | Answered on Feb 27, 2011

web site russel hobbs rhok3123.they have help site

Russell Hobbs... | Answered on Oct 07, 2010

The switch is operated on what is called a thermocouple - the most lightly problem is lime scale. Get some limescale remover from your local hardware. or you can use spirit vinegar and boil the kettle a couple of times. Give it a really good clean afterward or your coffee will taste awful! Good luck.

Russell Hobbs... | Answered on Aug 13, 2010

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