20 Most Recent
Questions & Answers
Krups kettle leaks at base of pot
Unfortunately it's unfixable. A few recent Philips models do it as well and it's worst in hard water areas. Basically the cause is that a tiny bit of water gets into the bottom seam each time the kettle is used and leaves a residue behind when it dries out. Over time, the residue builds up and forces the seam apart so the leak gets worse.
All you can realistically do is hope that it's still under warranty and demand that Krups replace it, preferably with a different model. If they won't then you may have to exert whichever consumer rights exist in your country, but one way or another you need to stop using your kettle (it's dangerous!) and replace it with another.
on Jan 16, 2018
Power cord overheats
The thermostat is not shutting the unit down and cycling it on/off as it should. This will cause the power cord to overheat and it will catch fire. STOP using this unit and either replace it or have it repaired. More than likely cheaper to just replace it.
on May 30, 2010
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