20 Most Recent Kenmore HE2 Plus 3.6 cu. ft. Super Capacity Front Load Washer - Page 8 Questions & Answers


Hi Debra, an f11 error code is a disruption of communication between the input control board and the machine control board. Could be a loose wire connector at either end or a broken wire between the two. I'd suggest calling a local repair company to come out and check the continuity of the wiring. It would be cheaper than replacing the control boards. Hope that helps.

Kenmore Washing... | Answered on Jul 01, 2019


This code means that the door was opened while the washing machine was running or the washer thinks the door is open or unlocked during the wash cycle. Hope this helps

Kenmore Washing... | Answered on Jun 30, 2019


There are two spring units, one on each side of the door near the base, they use a small cable or rope on them, check to see if one or both is broken. You have to pull the whole unit out of the counter space to check it.

Kenmore Washing... | Answered on Jun 28, 2019


If this is a new mfg after 2011 it high efficiency style and does not fill with much water and there is no bypass

Kenmore Washing... | Answered on Jun 16, 2019


97962 is not the complete model number; it's missing the manufacturer's prefix and the version suffix. SearsPartsDirect lists several laundry center models that start with 417.97962. One parts list is here: https://www.searspartsdirect.com/model/hegp8tulfg-000582/kenmore-41797962700-laundry-center-parts .The lid lock assembly for this washer is shown on the lower cabinet/top diagram as part 50, https://www.searspartsdirect.com/product/26x50rk2z5-0026-417/id-134101800 .

I hope this helps.

Cindy Wells

Kenmore Washing... | Answered on Jun 14, 2019

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