Quinny ZAPP Stroller - Answered Questions & Fixed issues


Hello, Samiddx -

I suggest the best source for an answer to your question is the manufacturer, Quinny.

This is the link to the English language Contact Us page for Quinny:
http://www.quinny.com/us-en/service/contact/

Note: Quinny seems to make 3 versions of their Zapp stroller: Zapp Flex, Zapp Flex Plus, and Zapp Xtra.

Quinny ZAPP... | Answered on Dec 21, 2017 | 90 views


zapp rear wheels jpg-bgdfji2iy3l52ddyjdxulzsm-4-5.jpg

Quinny ZAPP... | Answered on Jun 05, 2017 | 412 views


Pre-2008 model Zapp instructions for preventing this -
5814895-k1llxvxhfhfg0yxl0w1epknb-3-0.jpg

Quinny ZAPP... | Answered on Feb 20, 2015 | 172 views


Not unless you have a rivet gun and a replacement hand grip connection bar and replacement rivets to complete the repair.

What country are you in, we'll put you in touch with the customer care team who can help?

Quinny ZAPP... | Answered on Feb 20, 2015 | 155 views


10285825-k1llxvxhfhfg0yxl0w1epknb-3-0.jpg

Reverse these steps to replace fabrics.

Quinny ZAPP... | Answered on Feb 20, 2015 | 119 views


In the UK you can order from the Quinny E Shop.

For other countries please advise where you are so that we can put you in contact with the relevant customer care team.

Frame Zapp Xtra

Quinny ZAPP... | Answered on Feb 20, 2015 | 130 views


Slight movement is necessary as this allows for a hammock effect to prevent the baby in the carseat feeling every jolt on the way. With the weight of baby in the carseat on the chassis the movement will be less noticeable. As long as the adaptors are fitted correctly to the chassis and the carseat has been placed onto the adaptors correctly there should be no cause for concern. If you are worried that it seems to move a lot, compare your model to a shop display model and if it does seem excessive you can send your product in for our engineers to provide inspection & repair under the Quinny warranty.

Quinny ZAPP... | Answered on Feb 20, 2015 | 583 views


Quinny Zapp 4 is a USA specification model specifically designed, tested and approved under USA standards.

It is a completely separate product from European model Quinny Zapp 3 and it is not possible to alter a Zapp 3 to become a Zapp 4.

Quinny Zapp 4 model cannot be sold outside of USA as it has not been tested or approved under other countries standards for sale of wheeled nursery goods.

Quinny ZAPP... | Answered on Feb 20, 2015 | 129 views


Hi
Is the hand grip connection bar between the handlebars locked into position? There will be some movement, but without being able to see it we would be unable to advise if it is within normal range. Your best option would be to visit your local Quinny retailer and check their display Zapp, see if it is the same amount of movement as your model or less.

Quinny ZAPP... | Answered on Oct 20, 2014 | 85 views


Dorel UK 01842 763 281 (Mon – Fri, 8:30 am to 4:30 pm) are the sole supplier of parts for Quinny

Quinny ZAPP... | Answered on Oct 13, 2014 | 338 views


Yes the new seat unit can be used with old zap.You remove the fabric seat (look on u-tube if you don't know how)the new seat unit then fits on to frame via the addapters that come with the xtra seat unit, at the point where the car seat addapters fit.There is a large push button on the top of the seat unit which you push in to recline or sit up the seat, and a little one too next to it, that needs to be pushed away from the larger one, while you hold the large button down when you want to remove the seat unit.I found fitting the xtra seat very easy.To fold the zapp you Must remove the entire seat unit as it won't fold with it on, unlike the old one.

Quinny ZAPP... | Answered on May 12, 2014 | 690 views


mine use to do that after it hadn't been used for a while. i used a knife point to "flick" it out, after opening and closing it a few times it sorted itself out. a bit of wd40 helped too. good luck

Quinny ZAPP... | Answered on Apr 19, 2014 | 46 views


You have hopefully sorted this out by now, but I had a similar problem with my Quinny Zapp. I sprayed the button with WD40 (between the button and the surrounding plastic) and this did the trick for mine.

Best wishes

Nerys

Quinny ZAPP... | Answered on Sep 13, 2013 | 733 views


Hi Carla

Make sure the buttons are fully engaged to unlock the mechanism - the audible crack sound is indicating to you that the locks are still engaged and you're forcing it to fold / unfold.

The button with the chevrons (arrows) on it should be pulled toward you. The button with the lines on it should be pushed in completely. Its easiest to fold the Buzz when standing in front of it so you depress the buttons and pull the knuckles toward you to fold it. If you hear a cracking noise, stop and release it, then try again.

Quinny ZAPP... | Answered on Aug 31, 2013 | 421 views


Hi Claire,

The chassis would need to be sent to the engineers for inspection and repair work required.

If you're in the UK and it's under 2 years old please contact your retailer with proof of purchase for arrangements to be made for this to be done under warranty terms and conditions.

If you're in the UK and it's over 2 years old or you no longer have proof of purchase you can book it in for chargeable inspection and repair work required by contacting the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)

If you're not in the UK we would advise you to contact the relevant customer care team for your country by visiting www.quinny.com and selecting the country you're in, then choosing the "Contact Us" tab.

Quinny ZAPP... | Answered on Aug 31, 2013 | 102 views


Good Afternoon

In the instance that your Quinny Zapp rear wheels will not lock in place on the chassis, please contact your retailer with your proof of purchase for them to arrange a replacement if the product is under 28 days old, or for them to send the chassis in for our engineers to inspect if it is over 28 days old and under 2 years old.

Quinny ZAPP... | Answered on Jul 08, 2013 | 93 views


1 - Remove rear wheel
2 - Remove posi screw from bottom of rear wheel hub assembly
3 - Allow bottom block and spring to fall into palm of hand
4 - Push rear wheel lock bottom down through rear assembly to remove.
5 - Clean wheel lock button and locking plate to ensure free movement.
6 - Clean rear hub and locking button housing with dry cloth.
7 - Apply lubricant thinly in recess to allow free movement of button (dry Teflon spray is best - find it in the laundry aisle of larger supermarkets)
8 - Re-fitting is reverse procedure of removal instructions.

Quinny ZAPP... | Answered on Jun 28, 2013 | 335 views


Hi David

At the moment the Quinny Zapp Xtra with folding seat unit is only available in the USA.

If you are in the USA please contact crelations@djgusa.com to ask them about compatibility between the products you have and the new Quinny Zapp Xtra folding seat unit.

If you are not in the USA we must advise you not to attempt to combine your products with a USA Quinny Zapp Xtra folding seat unit as the products have not been tested or approved in combination.

Quinny ZAPP... | Answered on Jun 28, 2013 | 185 views


Hi
Do you mean the round metal recline adaptors to attach the Zapp Xtra seat unit to the chassis?

If you're in the UK you can order replacements via your local Quinny retailer or direct from the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) RRP is 15GBP and if you order direct there will be 3.99GBP p+p additional.
If you're not in the UK please visit www.quinny.com and select the country you're in, then select the "Contact Us" tab on the right side of the screen for your enquiry to go through to the customer care team in your country.

Quinny ZAPP... | Answered on May 12, 2013 | 29 views


Hi

Please check our photo album for correct fitting of raincover

Quinny ZAPP... | Answered on Apr 15, 2013 | 128 views

Not finding what you are looking for?
Quinny ZAPP Stroller Logo

198 questions posted

Ask a Question

Usually answered in minutes!

Top Quinny Baby Gear Experts

Dorel UK
Dorel UK

Level 3 Expert

1637 Answers

doobuster

Level 2 Expert

47 Answers

Tom Chichester

Level 3 Expert

55370 Answers

Are you a Quinny Baby Gear Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...