20 Most Recent Maytag Neptune MDG5500AW Gas Dryer Questions & Answers


I believe that it does. All of these parts should be functioning properly in order to dry the clothes well.

Maytag Neptune... | Answered on Apr 13, 2019


The main valve in the burner may be leaking a little--if so, the valve assembly will need to be replaced. Did the repairman detect any gas as the home inspector did? Make sure the machine is level and does not rock in any direction that might fracture or loosen the incoming gas line. Have the gas supply company check for leak.

Maytag Neptune... | Answered on Oct 08, 2018


This information is Courtesy of expert heatman101

If your gas dryer is not working because it is not heating then you need to check this out. Today?s gas dryers often do not use the simple thermocouple with a pilot to prove the flame anymore. They use a much more complicated method of lighting the burner and proving the flame.

The use of electric igniters has become the standard for many dryers today. The thermostat calls for heat, power is supplied to the igniter, then after a certain amperage draw on the igniter, the gas valve is energizes to open and allow gas to flow starting the flame. As long as the amperage draw on the igniter is high enough then the gas valve stays open till the thermostat is satisfied.

Sometimes the igniter will crack and no current will go through and the igniter will not even heat up or glow. Sometimes the igniter will wear to the point where it will still heat up and glow, but the current draw will not be high enough to allow the gas valve to open. This creates a confusing situation where you look into the dryer and see the glow from the igniter, but get no heat because the burner never lights up. If this is the case then you will need to replace the igniter even though it seems to be okay. The only way to know for sure is to know what the current draw requirements are for that gas valve and to have an amp meter to check the current draw.

Maytag Neptune... | Answered on Mar 20, 2018


start the dryer,go outside where it vents if you smell gas outside and only smell it inside when the dryer is running you have a bad gas valve on the dryer and most likely the valve will fail and you won't have any heat.the valve can get noisy too it will chatter when trying to let gas in if you remove the four screws that hold the door on and opposite the door screws but don't remove the door just remove the front panel you can start the dryer to see what's going on in there,i mean you have an igniter and gas coils but i've never seen a coil or igniter do this they either work or they don't so if you smell gas outside where it vents i'd go with the gas valve is bad.usually if you have bad gas coils the coils will work until they heat up and then no flame,when they cool down they will work again but i never smelled gas and the igniter will work or it doesn't not like an oven igniter they can glow but not ignite the flame and you might get a wiff of gas,i think you have a bad valve,you can get a shop vac and vac out around the burner tube and then blow it out with vac and clean out the inside of cabinet so you don't have a fire this should be done at least once a year,unplug it before you clean it out,blow out all around the gas valve sometimes a spider can make a web in there and block the orifice,write back and let me know what you find thanks and good luck.part number is WP306176 on some models you might have to get a pair of tin snips and open up the metal cover that the valve slides into they made the nut bigger for some reason and it doesn't fit through the metal cover unless you cut the cover to make hole bigger lol gotta love it.

Maytag Neptune... | Answered on Jan 14, 2018


if the vent line is blocked or lint is built up in the duct where the lint filter slides into the flame will only stay on for like 5 to 10 seconds or the gas coils are bad,when the coils are starting to fail you'll have heat for the first 10 to 15 minutes and then no heat,when the coils cool down they will work again,these are the two most common problems with a gas dryer,try removing the vent line from the back of dryer and run it to see if it heats any better if so you have a block in the vent line.or run the dryer for 15 minutes and look at the flame and see if it still ignites,if not the coils are bad.next time send the brand name and model number off of the dryer,open the door look around the opening where you put the clothes in and you'll see the model number good luck.if those two things check good you could have a bad cycling thermostat located on the blower wheel housing but i would check for a block in the pipe or lint filter duct.

Maytag Neptune... | Answered on Dec 03, 2017


are you sure the vent is open and not lugger? if it can't flow then it may be overheating and that will turn it off. check the vent and inside the dryer as there may be a blockage inside it as well.

Maytag Neptune... | Answered on Dec 02, 2017


did you check flame sensor? normal has continuity

Maytag Neptune... | Answered on Nov 23, 2017


On the face of it it sounds like the timer motor is not going and has stuck in the on position, but I would seek further advice. Someone competent and qualified should check whether the timer motor is getting any voltage and is working

Maytag Neptune... | Answered on Jul 26, 2017


It sounds like your thermal fuse blew which is very cheap and easy to replace. Unplug your dryer and gain access to the back panel. Remove the panel and locate the thermal fuse. It is usually a white piece of plastic about 1/2" wide and 1 1/2" long with two wires attached to it. (Generally located near the bottom left as your looking at it) Unplug the two wires and unscrew the screw holding it in place. Replace it with the new one and reassemble everything. Good luck!

Maytag Neptune... | Answered on Apr 25, 2017


If the motor is not burnt up you will need to change the capacitor on the motor it energizes the motor to start up and should be on the side of the motor. Presently it is single phasing or just turning over and not getting all of the power it needs.

Maytag Neptune... | Answered on Apr 21, 2017


There is no pilot. It has an igniter.

Maytag Neptune... | Answered on Jan 21, 2017


Go to YouTube and type in: Neptune 5500 dryer not turning on.

Maytag Neptune... | Answered on Dec 03, 2015


The Videos below will cover all you need to know: Unplug Dryer and turn off gas supply before dis-assembly.

Video 1-Covers full dis-assembly and reassembly:
https://youtu.be/1eeJvqhHEYY

Video 2 is a bit more helpful in the details of proper belt mounting and alignment:
https://youtu.be/4bHOjysr5nU

Good Luck. This should make it very easy for you. Belt ribs MUST be down onto drum.

Maytag Neptune... | Answered on Nov 24, 2015


Basic gas dryer failure elements are the igniter, the thermocouple, and the gas valve. Even a cracked igniter that appears sound can cause the problem you describe.

Maytag Neptune... | Answered on Jul 28, 2015

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