20 Most Recent Breville SK500XL Stainless Steel Cordless Electric Kettle Questions & Answers


Our kettle start making the same noises and now no lights come on. i can spin it around the base and sometime it connects and work. i think it's an electrical issue of the base. i wonder if anybody knows if it's possible buy just that part, i would hate to buy new kettle just because of bad connection.

Breville SK500XL... | Answered on Aug 15, 2016


I had this problem recently; I think my kettle have accidentally been turned on empty. The kettle has a safety for that, described as follows in the manual:
"The kettle is fitted with a safety device, which protects against overheating should the appliance be operated with insufficient water. If this occurs the kettle will stop heating. Switch 'Off' at the power
point and allow kettle to cool before refilling. The safety device will automatically reset when the kettle has cooled down."

Then they go on to tell you that there is an additional thermal cut-out, and if that is tripped, you have to send it back to Breville for servicing. However, it might not be that bad-- it wasn't in my case.

The heating connector and control is made by Otter, here's information that I was able to find about it on their website (Otter A1 and CS7 control and connector-- I think the kettle actually uses a CS4 connector, but the thermal cut out isn't described on that data sheet):
"The A1 control integrates to 360° cordless plug with element
dry boil protection. Two bimetals spring loaded against the
element surface make a fast response during dry boil. One
bimetal disconnects the live side of the electric circuit and the
other disconnects the neutral. A latch out function prevents
dry boil cycling. This automatically resets when the kettle or
jug is lifted from the cordless base."
http://www.ottercontrols.co.uk/support-downloads/domestic-data-sheets

So what does this mean to you? If you look at the bottom of the kettle jug, there is a circular indentation that slots into the base. There are two white plastic things which I believe are part of the "latch out" described above in Otter's documentation. If you see them sticking out, they may be stuck in position instead of resetting as they should. Use something like a pencil eraser to gently poke them so they unstick, then put the jug back on the base. That should cause them to retract, and at that point your kettle should work again.

Breville SK500XL... | Answered on Mar 15, 2015


There's a thermal cutout that trips if the regular safety switch isn't enough. According to the manual, if the thermal cutout trips you have to send it back to Breville for servicing.

That may be what happened, if just letting it cool down and trying again didn't work.

Breville SK500XL... | Answered on Mar 15, 2015


When did you last run a descaler and a spoonful of Sodium Metabisulphate through the cooler to kill the bacteria and cleanse the pipes?

Breville SK500XL... | Answered on Mar 17, 2014


I just read these notes because I was having the same problem.
My breville sk500xl 1.7 L is now working perfectly...at least right now.
For my fix I didn't NEED to use my micro-screwdriver (like those for eyeglass repair) to remove the screws from either the base or the pot.
The issue on mine was that the contacts were moving freely but the springiness was not really there.
So I cut 2 1/4 inch pieces of paper q-tip stick and shoved them between the plastic housing and the copper contact. Basically it holds the contact out.
(This may be a model specific fix and requires NO disassembly. I had already taken everything apart and cleaned and tighten all contacts possible)

Breville SK500XL... | Answered on Feb 18, 2013

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