20 Most Recent Bissell 1699 ProHeat Clear View Upright Steam Vacuum Questions & Answers


I had this same problem and here is what solved it for me. On a previous cleaning session, my wife decided to take the two front screws out of the clear plastic shroud that covers the brushes in order to clean behind it. Upon re-installation, she did not secure the top part correctly. On the end near the water tank, there are two tiny half-moon tabs that absolutely need to be seated in their opposing slots in the chassis.This allows for a good seal which enables the machine to **** up the water. It also keeps the front cover level and from dragging on the carpet when pushing it forward. Both were problems I was experiencing. Hope this helps!

Bissell 1699... | Answered on Jan 09, 2019


There is a knob on the base that says floor and tools. Make sure that it is closing when you switch it to floor, Make sure that the hose works when you use it too. That will tell us what the problem is.

Bissell 1699... | Answered on Oct 18, 2018


Your heater may be clogged up with soap gunk. The water for the hand tool does not go through the heater.

Bissell 1699... | Answered on Nov 09, 2017


Hello, this is Ava with Think Crucial.

You may find the User's Manual for your Bissell model by clicking the link below.

Bissell PROHEAT PRO TECH 1699 Repair Manual

You can purchase a wide variety of high quality Bissell replacement parts for your Bissell vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/collections/vendors?q=Bissell

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Bissell 1699... | Answered on Oct 15, 2017


Hello, this is Ava with Think Crucial.

You may find the User's Manual for your Bissell model by clicking the link below.

Bissell ProHeat 1699 User Manual

You can purchase a wide variety of high quality Bissell replacement parts for your Bissell vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/collections/vendors?q=Bissell

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Bissell 1699... | Answered on Oct 15, 2017


Hello, this is Ava with Think Crucial.

If the dust cup is too full, there is no space for the dirt to go when you are vacuuming. To fix this, remove the dust cup and empty the it. If your vacuum is still not picking up dirt after emptying the dust cup, there may be something blocking the airway. There are two places where you can check for a blockage: the dust cup air duct and the intake opening behind the brush roll. To check for a blockage in the dust cup air duct stand the vacuum upright and remove the dust cup. Now you can disconnect the super stretch hose and check for clogs in the air duct behind the dust cup. If that is not the case, to check for a clog near the roller brush lay the vacuum down. Next check the opening behind the brush roll for clogs. If there is debris, clean the opening with scissors, carefully cutting away any debris.
Uncleaned filters may also the reason why your vacuum has lost suction. To clean the foam and felt filters, remove the dust cup and pull out the two filters that are on the top of the motor base. Rinse the filters with lukewarm water until the water is running clear. Let the filters dry fully before putting them back into the vacuum. If your vacuum is still not picking up dirt, you may need to replace it.
Unfortunately, if none of the other solutions worked, your motor is going bad. Most of the time a new motor costs as much as the vacuum itself and it is not easy to replace the motor. It may be time for a new vacuum.

You can purchase a wide variety of high quality Bissell replacement parts for your Bissell vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/collections/vendors?q=Bissell

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Bissell 1699... | Answered on Aug 27, 2017


Often times I see the pumps clogged with soap when acting like you described. This can cause a pump to be weak. Pressure builds up whe you stop squirting water but tapers off quickly. A few times I've been able to get water flowing good but most times have to replace the pump.

Bissell 1699... | Answered on Mar 15, 2017


It is not an easy project. It could be several issues.
1) Heater clogged up.
2) Solenoid valve(s) not working.
3) Pump not pumping.

Here is one thing you can try. Fill the bladder with hot tap water. Try spraying form the hose only. (Do not attach any of the attachments to it. Just spray directly from the hose.) It may take a minute or so but many times it can prime itself and start working after doing this.

If it is any of the problems above this will not fix it.

Bissell 1699... | Answered on Apr 04, 2016


Check your User's Guide for filter locations. Bissell Consumer Care 1-800-237-7691

Bissell 1699... | Answered on Jan 30, 2016


Contact Bissell Consumer Care at 1-800-237-7691

Bissell 1699... | Answered on Jan 30, 2016


first thing is check the filters. then call Consumer Care at 1-800-237-7691.

Bissell 1699... | Answered on Jan 30, 2016


Contact Consumer Care at 1-800-237-7691 Hope that helped

Bissell 1699... | Answered on Jan 29, 2016


It's on the bottom next to the Model Number.

Bissell 1699... | Answered on Jan 29, 2016


Call the Bissell Consumer Care at 1-800-237-7691 something doesn't sound right. Are you sure you followed the detailed install instructions that should have come with the new belts? I'd check that first and if you did then call them.

Bissell 1699... | Answered on Jan 29, 2016


Mine had a clogged heater owing to corrosion in the metal inlet/outlet area. I pulled the handle apart and pulled the hoses off the heater and scraped out the crud, and it's worked fine ever since.
If it's not that, then it could be the pump.
If it is the first problem, ALWAYS run clear water water through the unit for a bit before you put it away after using it. I believe that it is the soap that accelerates the corrosion.
Good luck!

Bissell 1699... | Answered on Sep 03, 2015


He could be right but most of the time when it doesn't dispense water and cleaner it means that the pump belt is worn and needs to be replaced. I would try that first (only $4.99) before I spent $100. Here is the pump bet you need, it comes with instructions:

Bissell 1699 Proheat Belts

Bissell 1699... | Answered on Aug 10, 2015


If water is spraying from the tool hose, then check the heater for a blockage. If the heater port is blocked, then the water can't flow back down to the spray nozzles, which could also be clogged. Most likely a clogged heater, it is in the handle.

Bissell 1699... | Answered on Apr 14, 2015

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