Top 10 Lexmark X5470 All-In-One InkJet Printer Questions & Answers

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Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!

My Lexmark 5400 series has just recently stopped working. It says "cannot retrieve application list". The printer and fax work just fine. I just installed the new Norton Internet security. I think that this might have affected it. Any solutions?

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Microsoft Paint ----> 'File' -----> 'From scanner or camera' (while the Lexmark is in scan mode). Just tried it and it really works.

Posted on Jul 07, 2010

Question

  • 34,988 People Helped

dont have installation CD for Lexmark X5470 All in ONe

I need the installation CD

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You should call on ((+1-800-585-2494 )) Toll Free Lexmark and get help for Lexmark.

Posted on May 09, 2017

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dont have installation CD for Lexmark X5470 All in ONe

I need the installation CD lexmark x5470

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THANKS IT WORKED FOR ME

Posted on Aug 14, 2008

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Lexmark X5495 can't scan, Downloading application list

I recently bought Lexmark X5495 all in one printer, Message shows up on lcd:Downloading Application List then says Cannot Retrieve. Ive ticked it as an exception in the firewall settings, that hasn't helped, reinstalled the driver, that hasn't helped. I can still print, receive faxes etc. The problem comes in when I try to scan, and this is the ONLY reason I bought the machine. Lexmark South Africa, says they've never encountered the problem before... what now?

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I had the same problem with my 4550 model. Lexmark now has two patches available (search their support database for "Cannot Retrieve Application List". The patches appear to be a batch file that replaces a file in the install directory. Once I applied both patches (document says you may only need the first) I was able to get it to work if I turned "off" the firewall. When the firewall is turned back on then "Cannot Retrieve...". Before applying the patches, turning off the firewall did not help.

Now that it works it's very cool. I select the system on the network, it shows me the application, I press color or BW, walk over to the computer and the application is open with the scanned image. Cool, yes - getting it to work was a major task of continuously searching the net for help.

Posted on Aug 04, 2008

Question

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Hi, Remote Fax Error being displayed

I get a remote fax error message when sending faxs.

Remote fax error

remote fax error when trying to fax documents

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As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX mode.
Press Select.
Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
Change the setting from Yes to No using the + (right arrow) button.
Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
Lower the fax transmission speed to 14400 or even 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 10 times until MAX SEND SPEED appears on the LCD display.
Change it to 9600 BPS using the - (left arrow) button.
Press Select.
Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 11 times until ERROR CORRECTION appears on the LCD display.
Change the setting from On to Off using the + (right arrow) button.
Press Select.
Note: Turning off this option makes it possible to receive a fax when the receiver fax machine does not support certain error correction modes. The X6100 Series only supports 1-D MH encoding with the error correction. Fax transmissions without ECM and other ECM types can result in bad quality on the received page.

Posted on Mar 11, 2008

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Lexmark Printer Install - No Communication Error

So I got this new printer, a nice Lexmark X5495 all-in-one, fax, scan, copy, photos, prints, all the bells & whistles, right? I install it step by step just like it tells me to do. Everything shows fine, all appears hunky dory. Go to control panel, it says ready, big happy checkmark, it's set as default printer, it's online. Just one problem, it won't print. I get this nasty message that says there's no communication between the computer and printer. I tried 3 different USB cables. I unplugged, restarted, rebooted, tried every USB port on my puter, no go. Same thing. I checked windows firewall, the Lexmark stuff is all checked as exceptions, meaning they are being allowed through. I deleted the other 2 printers from the system. I uninstalled the new printer and reinstalled it - 5 times. I just have the feeling it's something in where the USB cable is hooked up. I have 4 USB ports in the back of the puter. I have 3 in front. All the troubleshooters tell me to check the USB connections and cables, then restart. No go. Same thing. I have Windows XP Home. I have listed this problem under Lexmark X5470 cause the 5495 wasn't listed.

I've been at it for 5 hours now. I know it's something simple and stupid, but that's me - simple and stupid. Any ideas?

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1st -make sure that the USB cable is connected on the correct port of your printer - you might be plugging it on the ports of the telephone - you got 3 ports there - 2 for the telephone ports and 1 for the USB

2nd- check your service if print spooler and lx devices are started (lexbce or lxdcu) - if not.... start it
>start >run>type services.msc > enter

3rd- if still no go - uninstall your driver and download windows vista x64 printer driver on their website

Posted on Aug 17, 2009

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  • 7,323 People Helped

Lexmark 5400 series all-in-one fax printer scanner copier

I am having the sample problem as someone else on this site with my scanner. The display is reading CANNOT RETRIEVE APPLICATION LIST. I tried everything and referred to the index for help as well as the manual. The person with this problem before said she was trying to set up from the printer when she should have been setting up with the desktop, but I've tried it with both. What am I doing wrong? Please help me as soon as you can my mom died on friday and I am desperately trying to scan photos of us together for a collage.

Michelle


I have the lexmark X4550 Wireless Printer, this does the same thing cannot retreive application list when trying to scan from printer to computer via wireless. I have three PCs all Dell laptops and run Vista 64 bit business.
It does work if you after installing printer and setting up your network connection, but only once and I do it Like this: Once setup and computer and printer are booted, on pc go to internet explorer type in IP address for printer > configuration > scan to hosts > select delete all hosts > re-start pc and printer > once pc booted, boot printer > go to start on pc > all programs > Lexmark solution centre > advanced > change name of pc > press entre > and exit. Now go to Printer and select scan then select > new name on printer screen > press ok > scan to computer > start > and scans to pc. This makes it work however only once as will be seen when you try to scan again.

Now go to eventviewer on pc and see results, it will be seen an error occurs with the print spooler and the error says, cannot connect to an existing connection file is corrupt or missing.
Log Name: System
Source: Microsoft-Windows-SpoolerWin32SPL
Date: 17/03/2008 10:14:07
Event ID: 4
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: MichaelNutti-PC
Description:
The print spooler failed to reopen an existing printer connection because it could not read the configuration information from the registry key S-1-5-18PrintersConnections. The print spooler could not open the registry key. This can occur if the registry key is corrupt or missing, or if the registry recently became unavailable.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-SpoolerWin32SPL" Guid="{13E8B4F7-4D1C-4F65-95A2-39C6B26A3012}" EventSourceName="Client Side Rendering Spooler" />
<EventID Qualifiers="49152">4</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-03-17T10:14:07.000Z" />
<EventRecordID>8489</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>MichaelNutti-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">S-1-5-18PrintersConnections</Data>
</EventData>
</Event>

I hope by shareing this info a solution will be found








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This is not so much a solution, but I have a lexmark 5400 printer -and I am also having problems with "alignment." I just replaced the cartridges an now I am getting an error message saying: "Alignment problem, remove tape from cartridges, check paper and then press the check-mark button." There does not appear to be anything wrong with the cartridges (there shouldn't be - they're new), but the cartridges will not center when the cover is lifted. So I can no longer print anything, and I can't check the cartridges - help!
Any information anyone can provide would be greatly appreciated. I'd hate to replace the printer, it's still in very good shape.
Thanks

Posted on Jan 01, 2010

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  • 6,055 People Helped

lexmark x5470, alignment error

just says remove tape from cartridges and check paper help please i have 4 with same problem

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Fiend your solution direct from Lexmark. Here is your solution

6741fae.jpg

http://www.lexmark.com/printer/prob676ijt65/solution
934

Posted on Mar 03, 2009

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  • 4,835 People Helped

Paper feed rolls is rolling over the paper...how to get access to those rolls

My paper feed rolls are not clean anymore and would like to clean with 'disolvent'.....but I have no access to them. How can you open the printer so to get access to it.

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  1. Feed the paper manually into the printer:
    1. Place a sheet of plain A4 paper in the paper feed tray.
    2. Move the paper support on the left-hand side to the left end of the paper.
    3. Press the paper feed button.
    4. If the paper does not feed, continue with step 2.
  2. Check for any obstructions in the paper feed path:
    1. Disconnect the cables from the back of the printer.
    2. Open the front of the printer and check for anything that may be blocking the paper path.
    3. Close the front lid and remove any paper from the paper feed tray.
    4. Holding the printer in both hands, turn it upside down to see if anything falls out of the paper feed area. (Sometimes objects such as pens, paper clips and so on can fall into the paper feed area and cause blockages.)

You can clean with special cleaning paper which ca be used clean the rollers............

Posted on Mar 14, 2008

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  • 4,555 People Helped

Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!

My Lexmark 5400 series has just recently stopped working. It says "cannot retrieve application list". The printer and fax work just fine. I just installed the new Norton Internet security. I think that this might have affected it. Any solutions? new printer first time ever being used went to scan "cannot retrieve application list" Help

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  • Most Helpful of 3 Answers

Microsoft Paint ----> 'File' ------> 'From scanner or camera' (when in scan mode on printer). Just tried this and it really works.

Posted on Jul 07, 2010

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