I have a 50" Vizio Flat screen TV and I got it as a housewarming gift, from my sister last November and now it has died. Nothing works on it, what can be done to resolve this issue?
With proof of purchase date, it will be possible to have the unit repaired or replaced under warranty. However, it is normally the manufacturer's discretion as to which option it will use. Manufacturers do not normally simply replace units. It will be up to you to prove purchase date, obtain a warranty return number (RMA), and you will have to ship the unit to either the manufacturer's repair facility or deliver it to a local authorized repair facility at your cost. The manufacturer will then determine if the failure is covered by warranty (some failures are not), and then repair or replace the unit if warranted. If not covered, they will repair at cost to you or return the defective device, whichever you request. Ensure that when you ship the unit, it is in proper packaging and insured for damage, since any damage that occurs before it reaches the manufacturer in shipping will not be warranted. Take photos of the unit before packaging and after packaging and make sure that you have the model and serial numbers recorded to ensure that if they repair or return the defective set to you that you get the same one you sent. They can, however, in many cases, replace the device with a refurbished unit that will have either a 90 day warranty or will be warranted for the remainder of the original warranty, whichever is longer. A refurbished device may not be the original model you purchased, but normally will be of equal or greater value to the one originally sent.
on Sep 28, 2015