20 Most Recent Dyson DC17 Animal Bagless Upright Cyclonic Vacuum Questions & Answers


Just took my Dyson in and yes my HEPA needed changing. It's under the right wheel (as you're looking at the machine); you can see it through the "vents" above the wheel. The screw is on the bottom of machine.

You will probably need a Torx (star) 15 screwdriver -- that's what Dyson seems to use everywhere.

Dyson DC17... | Answered on Sep 03, 2019


I had a similar issue. I called Dyson. Hey why not, the number is right on the from of the machine. SO IS the beater bar on/off button, right next to the big red on/off switch. It does have a safety off when something jams the bar from rotating so the motor doesn't burn out. I also removed my sock and on restarting the thing, the beater bar would motor was not turning on. I thought the reset would be inside but no, it is right outside in plain view, which I didn't see either. It is a grey button opposite the big red on/off switch. Boy did I feel dumb after that phone call!

Dyson DC17... | Answered on Jul 27, 2019


easy fix, unplug the machine sit in front of it. put your thumb on the on/off button and push down and slip your thumb off of it as fast as you can so it pops real loud. Do this ten times and then plug back in and see if it works. ( this came from talking with Dyson people) Hope it works for you. They said this will reset the machine. also acts as a warning that your filters most likely need cleaned.

Dyson DC17... | Answered on May 17, 2019


My vacuum had this exact same problem, but was out of warranty because it was remanufactured. Thankfully, it's a very quick, five-minute fix.
  1. UNPLUG The Vacuum!
  2. Remove the cannister.
  3. Extend the handle and remove it.
  4. Remove the two torx (T-15) screws behind the power button, where the handle normally stows.
  5. There are four tabs holding the front plate containing the power button on; use your screwdriver to release them.
  6. Gently pull the front plate off.
  7. The switch on the right is the power button. Remove it, try clicking it a few times; if it sticks, great! Replace it and reassemble, otherwise you'll need to replace it.
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Dyson DC17... | Answered on Nov 10, 2018


hi Donna.
Complete removal of pet hair from the home is a quandary many pet owners face. The Dyson Animal series vacuums use centrifugal force to remove animal hair from carpets, floors, curtains and upholstery. The high-powered vacuum is bagless, allowing you to extract pet hair from surfaces without worrying about running out of vacuum bags. As your Dyson Animal vacuum is exposed to pet hair and dander, a smell can develop. Similar to other small appliances, a vacuum needs periodic cleaning to keep it looking and smelling clean. When you use basic cleaning and deodorizing techniques, you can get the smell out of your Dyson Animal vacuum.

Step 1

Remove the bagless receptacle for pet hair according to the directions provided for your Dyson Animal vacuum. Hold the receptacle upside down inside a trash bag and tap the bottom to remove pet hair and dirt.

Step 2


Mix 1/2 tsp. of dishwashing detergent with 1/2 gallon of warm water in a bucket. Dip a clean cloth into the soap solution and wring it out.

Step 3

Wash the inside and outside of the receptacle with the cloth to remove dirt and dander that cause odor. Rinse the receptacle with a cloth dampened with water. Dry it thoroughly with another cloth.

Step 4

Remove the HEPA filter from your Dyson Animal vacuum. Pick visible clumps of pet hair off the filter and discard them. Flush the filter with cool water to wash out dirt and hair. Rinse the filter until the water runs clean. Gently squeeze the filter and allow it to air-dry for up to 12 hours to ensure it dries completely.

Step 5

Moisten a cloth with undiluted vinegar. Wipe off the exterior of the vacuum with the vinegar. Deodorize the receptacle and interior areas, where the bagless receptacle and filter go, by wiping them with the vinegar-moistened cloth. Dry the vacuum with a clean cloth.

Step 6


Place two drops of vanilla extract on a cotton ball. Drop the cotton ball into the receptacle before securing it to the vacuum to prevent odor from building up. Vanilla extract is an effective natural odor absorber.

hope this helps you out.

Dyson DC17... | Answered on Sep 30, 2018


Replacing the brushroll and belt usually takes care of it unless the motor is bad. Remove the belt tensioner. Only a few models had it and Dyson determined it isn't needed.

Dyson DC17... | Answered on Aug 06, 2018


I'm not sure about all the switches used in the vacuum, but I recently took some pictures of the power button assembly. The buttons in the picture below are (from left-to-right): Circuit Breaker, Brush Switch, Power Switch

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The next picture shows how the plastic buttons that operate the brush and power switches should go together:

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And finally, this is how the power button assembly reattaches:

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Dyson DC17... | Answered on Jun 16, 2018


Hi Christy, it's Jack at Dyson.

If your Dyson V6 cordless vacuum is pulsing on and off, this will be due to something preventing airflow from passing through the machine. Once you've checked the floor tool and wand for any blockages, the next thing to check is the bin inlet, as well as the bin inlet flap. It's possible some debris could be jamming the inlet flap shut. I've made you a quick video to help you with some further troubleshooting, and I'm confident this will get your V6 up and running again.

You can view your video here: https://www.youtube.com/watch?v=PYM8P7x7HbI

I hope this helps, but if you need some further assistance after you've given this a try, please contact the Dyson Customer Helpline directly by calling 1-866-693-9766 (US), 1-877-397-6622 (CA), or 0800 298 0298 (UK). We'll be happy to help further.

Dyson DC17... | Answered on Apr 12, 2018


It appears the cord to the motor is shorting when in a stretched position

Dyson DC17... | Answered on Feb 08, 2018


There are plastic clips that you will have to remove, then pull on one side of the assembly to remove it then pull on the other side.

Dyson DC17... | Answered on Oct 24, 2017


This is over a year too late, but perhaps this will help other people in your situation. Here is how the switch assembly should go together:

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Dyson DC17... | Answered on Oct 05, 2017


If the brush roll is worn out or not working properly it will not pick up even light debris like hair and lint even if you have great suction. Check the brush roll first.

Dyson DC17... | Answered on Sep 27, 2017


If suction is not what it was, check all of your hoses and connections for vacuum leaks. And the beater roll should always be turning - check out the belt for slippage.

Dyson DC17... | Answered on Sep 22, 2017


Probably requires a new set of motor brushes or a motor.

Dyson DC17... | Answered on Aug 07, 2017


I have the Dyson DC 28. After cleaning out the filter multiple times I still had the wet dog smell coming out from the vacuum. I called Dyson's support line. The rep told me to put dryer sheets in the clear plastic bin and let it run for about 5-10 mins, make sure the bin is clear of all debris first. I did it and it worked. Not only is the smell gone, the dryer sheets removed all the remaining dust stuck in the bin. I was happy!

Dyson DC17... | Answered on Jul 25, 2017

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