20 Most Recent Western Digital 320GB MyBook External USB 2.0 Hard Drive Questions & Answers


Have you tried changing the USB cable or connecting it to a different USB port on the computer?

Western Digital... | Answered on Nov 14, 2017


If the computer is going ballistic when you plug in your external drive that is an indicator that something is fubar with your Seagate drive. And a data retrieval asap is in order.

Remove the drive from your external case and hook it up directly to your regular computer as a slave drive and see if you can get your data off of it. Hopefully its condition will allow your main drive to bootup , then you can go into windows explorer, and transfer all of your needed files to a usb stick or perhaps your main drive if you have the room. It is not uncommon for a drive to be so bad that even its mere presence will not allow your main drive to boot up!!!!!! Not good. In a case like that you might try to install the drive in a docking station and then hook it up to an up and running computer - you might get lucky and get access to its innards. But do not be surprised if you cannot. Hard drives are like humans - they are all destined to die - you just do not know when.

If you have bad sectors on the drive that are responsible for its condition, you might try to run check disk on it to repair the bad sectors but knowing that if it locates and repairs bad sectors the data in the bad sector may not be saved. But anything you save is better than nothing so it is worth the risk. Then after the retrieval you can run a low level format on the drive - this procedure will erase everything on the drive in addition to permanently blocking out any and all bad sectors on the drive. If it works it will be like a brand new drive.

When drives are manufactured nada is perfect and they always have more capacity that the stated amount. When the low level format is run on new drive, the bad sectors are blocked out and replaced by "surplus" sectors so that stated capacity is met.

Ready for some "fun"?

Western Digital... | Answered on Mar 21, 2017


To access the files off the hard drive another way - remove the hard drive from the case and connect it to an USB hard drive adapter and then plug it into a working computer's USB port. If the computer see the hard drive as an external hard drive/storage device and you can open the folders and files then backup your data. This also indicated the hard drive is OK and the Western Digital case/electronics is faulty.
To use this as an external USB hard drive, put the hard drive in an USB adapter case.

Western Digital... | Answered on Aug 12, 2015


If you have already put files on it, initializing will most likely delete everything!

I assume "initialize" refers to Windows asking if it should format the hard drive.

If your drive is suddenly not recognized, the filesystem has probably gone bad. This can happen if you disconnect the drive while data is still being written to it. For this reason you should always "safely remove" USB drives.
If the filesystem is corrupted and cannot be accessed, you might be able to save your data by using special recovery software. One tool of the trade is the commandline-based "testdisk" utility for Linux, which I have succesfully used to restore entire filesystems without any data loss.

If you want to rescue your data, the worst thing you can do now is to initialize the drive or use it in any way that changes the content.

If you don't care whether the content is deleted, just initialize it or do whatever it takes for it to be recognized.

Please state if you want help on restoring your data.

Western Digital... | Answered on Jul 03, 2014


you should use system utility
open my computer right click on your drive then properties-tools-chack now
or go to any expert to recover data

Western Digital... | Answered on May 19, 2014


Hello

My apologies if this message finds you long after posting this problem , but I am currently working through a backlog of problems that never got answered and hopefully this info can still be of use if not now possibly in future.

Please download Disc Digger HERE. This is a free tool you can use that works very well and there is no installation required, just run the program once you downloaded it.

Once you have connected the memory disk / hdd to the computer , run the program.

On the program , select the dig deep option for accidentally deleted files or dig deeper for a formatted drive. Then select the disk you want to do the recovery on and run the program.

The data will be displayed and you can recover it from there. This will only work if the card has not been used since the data was lost. Save the files to a location on the computer hard drive and not back to the disk it is recovering from as this will overwrite the other pictures that still needs to be recovered.

Some of the properties of the files may become lost in the recovery but the pictures should be fine.

You will also only be able to recover certain file types using this method.

Feel free to ask if you need more assistance.

Kind Regards
Andrea

Western Digital... | Answered on Apr 23, 2014

Tip

The computer does not see MyBook anymore


Try a replacement USB cable first, and test the MyBook on a different computer, to ensure the fault is on the external storage unit.

There are two possibilities:

The Mybook USB/ATA controller board is faulty.
In this case you can simply take apart the enclosure and mount the disk into a new enclosure. WD Mybooks are SATA, but double check the hard disk connector to ensure.

The hard disk inside is faulty.
In this case repair may be expensive. You need to locate a data recovery facility with a 'clean room' , the cost is usually more than $800.

If this happened after a power surge, then the problem is most likely a faulty controller board.

If instead you have dropped the hard disk it is possible an hard drive failure, in that case repair will be expensive.

A replacement enclosure will stfrom art about $20 on Ebay or Amazon, and must not necessarily be WD .
Check if your disk is Sata or PATA (IDE) before buying the enclosure.

on Apr 12, 2014 | Western Digital 320GB MyBook...


You need a USB-SATA box not USB-IDE

Western Digital... | Answered on Dec 18, 2013


w7 First, please disconnect all USB devices and then perform the following steps:

Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter". Click "Continue" if necessary.

In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".

Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".


Then, restart your computer and Windows 7 will reinstall all USB controllers automatically. for xp or earlier click start right click on computer select properties device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X you will need to update/reinstall drivers right click to reinstall drivers if you can see your usb drive but its not working ports (com&lpt) right click update driver if this fails to fix the problem check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts Western Digital produces a line of external hard drives known as "My Book," designed primarily for use as part of a data backup regimen or general data storage. These drives are compatible with both Macintosh and Windows computers, but you may need to perform some work on the device in order to get it working as desired with your specific system.

Enable Drive Letter View b> Click the "Start" button and choose "Control Panel" from the start menu. Click "Folder Options" and navigate to the "View" tab. Scroll down and place a mark next to "Show drive letters," then click "OK." b> Configuring Drive Manager b> Click the "Start" button to launch the start menu. Right-click "Computer" and choose "Manage" from the menu. Click "Storage" in the menu on the right side to extend the section. Click "Disk Management" under the "Storage" header. This will show you a list of drives and removable storage on your computer. It will also report the status of the drives, such as "Healthy." If the removable storage does not have a drive letter or has a drive letter in conflict with another drive, you can assign it a new letter. Right-click the icon of your removable storage drive and click "Change Drive Letter and Paths." Click the "Change" button, then choose a drive letter from the drop-down menu. Select a letter that is near to the end of the alphabet to prevent drive overlap issues. Click "OK" to allow the changes to take place. You should now see the removable storage listed with your other drives on the "My Computer" screen.
Reformatting
Western Digital's My Book drives come formatted with use for a particular type of computer. Therefore a drive sold for use with a Macintosh may not work out of the box with a PC, and vice versa. In such cases, you will need to reformat the drive for use with your system. On a Macintosh, you can reformat a PC drive using the Disk Utilities application, found in the Utilities subfolder of the Applications folder. Set the number of partitions you wish to divide the drive into, and choose "Apple Partition Map" and "Mac OS Extended (Journaled)" from the list of options. To reformat a Macintosh drive on a Windows computer, use the Disk Management window.
Start by right-clicking on the desktop icon labeled "My Computer," then select the option labeled "Manage." Review the listings, and select the drive entry that corresponds to your My Book. Right-click on a volume's blue bar to delete that volume from the drive (make sure you have the right drive selected). When the blue bar turns black, right-click on it and select "New Simple Volume" to launch a wizard that will guide you through the rest of the reformatting process. Drivers and USB 3.0 b> The My Book does not require the installation of any special driver software in order to work with your computer. However, if the data transfer rates seem slower than expected, you may wish to check that your computer's USB drivers are up to date. Some models of the My Book are capable of operating at USB 3.0 speeds, but if your system is using USB 2.0 drivers, this can affect performance. You can generally find the latest drivers for your computer by visiting the manufacturer's website; look for a link to a "Downloads" or "Support" page. Searching for your computer's specific model number may help as well. If you've built your own computer from scratch, check the motherboard manufacturer's website. If your computer does not come with USB 3.0 installed, you can install an adapter card into one of the motherboard's available PCI-e slots. These cards come packaged with special drivers of their own, and installers are also often available at the manufacturer's website.
if its a usb external drive you might need a usb 3 card installed on your computer your computer might not have enough usb output power USB 3 card will provide more power when needed to the device to gain maximum throughput and conserve power when the device is connected but is idling http://blog.premiumusb.com/2010/09/usb-2-0-vs-usb-3-0/ these can be purchased on Ebay cheap and easy to install http://www.ebay.com.au/itm/PCI-e-PCI-Express-USB3-0-Card-new-NEC-720200AF1-chipset-/330608109325?pt=LH_DefaultDomain_0&hash=item4cf9c7670d for roughly $9 or $10free postage

Western Digital... | Answered on Feb 13, 2013


solved the problem...thanks

Western Digital... | Answered on Sep 17, 2012


i noticed you ran the chkdsk utility on this drive did you try to repair bad sectors or just files

click start control panel administrative tools computer management disk management right click on your drive select properties click tools you should see click check now click start two boxes


automatically fix files and scan for and attempt recovery of bad sectors place then a tick in both boxes then select check now start


you might tick one box then return after its finished the first repair then return and tick the second box you should not do anything while the chkdsk utility is in progress any input may damage this drive


I found that you get best results by ticking one box then returning after it has finished then tick the other box if still no joy


try to use the external hard drive in a different computer and check whether you are able to access the data that is present on the external hard drive or you can try to connect it to a different port and check


hope this helps

Western Digital... | Answered on Jun 28, 2012


First check physical connections of hard disk to your cpu. Check in 'device manager' disk drives tab. If its found check in "disk management" in that drive which file system its showing. If it shows raw partition mean your file system is corrupted. It requires remove that partition and create a new partition.

for open device manager : start > run > devmgmt.msc
for disk management : start > run > diskmgmt.msc

Western Digital... | Answered on Jun 15, 2012


you have not stated what sort of problem ?????

click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or


if you can see your usb but its not working
ports(com&lpt)right click update driver


sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable


just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems

if this fails to fix the problem
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps

Western Digital... | Answered on Mar 03, 2012


If you hear a clicking sound then that might be the sound of a defective harddrive. You could try removing the harddrive from the case and installing it directly into the computer to see if it is working. If it does then it could be the hard drive case power supply is defective. But the clicking sounds like a defective drive. If it is still under warranty then you could get it repaired by western digital...if it is still under warranty then do not open the case or you could void it.

Western Digital... | Answered on Sep 28, 2011


Try right clicking on My Computer then click manage.
Under disk management your drive should show up. if not it might be in need of repair.
There are many ways to repair it most non DIY. It might be broken because the case connections are broken so you could try and get a new external hard drive case.

Western Digital... | Answered on Sep 03, 2011


Try this hard drive on another computer to see if you can back up your data.
Then format this hard drive using your computer. When you format the hard drive your data will be lost.

Western Digital... | Answered on Sep 02, 2011

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