20 Most Recent Acomdata 500GB External Firewire HD 500 GB FireWire 400 Hard Drive Questions & Answers

If the disk is working and being recognized you will see it in Windows Explorer.

Acomdata 500GB... | Answered on Sep 17, 2017

My External HDD in your picture :D

Turn your HDD off & back on

Acomdata 500GB... | Answered on Jun 11, 2011

External power supply failure or HDD failure.

Acomdata 500GB... | Answered on Mar 22, 2011

the hard drive may be dead.

stores like best buy offer services of data retrieval, although success is not 100% guaranteed, and these services generally are not cheap.

Acomdata 500GB... | Answered on Feb 28, 2011

If it still has a valid warranty, exercise the warranty to get a free replacement.

Otherwise, open the enclosure, and separate the disk-drive from the USB-to-disk-drive adapter, and connect the disk-drive as a 'slave' disk-drive in a desktop computer, to see if the adapter was the problem.

Acomdata 500GB... | Answered on Oct 26, 2010

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Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards

Acomdata 500GB... | Answered on Sep 27, 2010

In the business that click is called the click of death. It has been a while since I have seen one do that. The prognosis is poor. I am sorry to say that very few people have the tools necessary to recover the data. The government can but for the rest of us that is not very useful. If you can find another circuit board for the hard drive that is the exact same as the one that is in it you may be able to get it working again. In general that means finding the exact same drive (usually on ebay) and swapping parts. You have to really need the data though since it will cost 3 or 4 times what the new hard drive does just to have a shop do the work. Assuming you can find a shop that will.

Acomdata 500GB... | Answered on May 25, 2010

first chage the port if is not working then reinstal driver(usb) all 6 of them.

Acomdata 500GB... | Answered on Dec 04, 2009

Here's what you need to do:

1. Try connecting the HD (hard drive) into different USB ports of the computer.

2. Try another computer to see if the HD would be detected.

3. Try another USB cable.

Do you hear a clicking sound on the HD itself while it's turned on? Check the Disk Management of your Vista computer to see if the HD would be detected under the Disk Management. Please follow the steps below:

1. On your Desktop screen, right-click the "Computer" icon > select "Manage".

2. Double-click on "Disk Management"

3. Connect the HD while looking at the Disk Management. If the drive letter appear then, it's your Acomdata HD.

4. Check the status if it's healthy or unallocated disk space. If it appeared to be unallocated, you need to reformat the HD to make it work again.

To reformat it, just right-click on the drive letter that would appear and there's an option to reformat.

NOTE: Formatting a HD would erase all the data saved in it.

Have a great day!

Acomdata 500GB... | Answered on Sep 21, 2009

I opened up the harddrive and noticed that the copper magnetic film strip right above the USB port entry was lifted from the metal. I pressed it down and plugged the drive back in and it worked.

you just have to unscrew the drive on the 4 front side and two small ones on the side using two different phillips. then make sure and register the Western Digital drive inside because it has a seprate warantee. my acomdata is already out of warantee but if the drive ever fails again, I can have it replaced by Western Digital until 2011.

Acomdata 500GB... | Answered on Aug 20, 2009

okay, I had this issue with my acomdata 500GB. today I decided to open up the drive to see if I could remove it and restore the data. after unscrewing all six screws (4 on the front and 2 small ones on the side, you'll need two different phillips, a large one and small one), I looked inside. first I registered the driver inside (it's a Western Digital) in case I needed to get it replaced. sure enough, it was still under warantee, even though the enclosure/driver kit is not (acomdata warantee runs out after a year for this model). but I noticed a slippage on the mangnetic copper film strip right above the USB port entry. it was slightly falling off the edge of the port. so I just fixed it, not thinking much of it, it just didn't "look" right. then I had a thought to plug it back in. driver now works again! I am about to recover my files and then test unplugging it to see if this repair "sticks".

Acomdata 500GB... | Answered on Aug 20, 2009

YOu should try a shorted _SCREENED_ USB cable it sounds like this is faulty

Acomdata 500GB... | Answered on Aug 10, 2009

Try booting into safe mode with networking and see if you can get into the disk, if that works, then run a virus scan on the whole thing.

Also I recommend downloading and installing AVAST! select all settings to their highest level, then also run a "BOOT TIME" scan, this should clear out any viruses you will be able to remove yourself.

If it is more serious than this, you may need to bring it to a tech or call one in, if you have more info or require more info let me know, I CAN solve this problem.


Acomdata 500GB... | Answered on Aug 05, 2009

I had a similar issue with windows 2008 and windows 7. the drive lost all its info and had to be reinitialized under both of those O.S.'s..
You can try that as long as it doesn't have any data you need.. Once you do that the drive will work and you can start using it. The file system under vista and above is slightly different than xp.

Acomdata 500GB... | Answered on May 11, 2009

Do you connect via USB or firewire? Can you / have you tried another connection method?
Does it sound like the disk is spinning normally, or is it making a heap of clunking noises or not spinning?
The most common problem (assuming it has power, which it obviously does because it has a blue light), is the USB cable. Do you have another that you can try?
Let us know how you go with that and we'll continue...

Acomdata 500GB... | Answered on Apr 27, 2009

Have you tried changing your display size for you computers desktop?
Try a higher resolution first, then if that doesn't work try a lower resolution.
Most like the items are there and your display resolution is the problem.

Acomdata 500GB... | Answered on Apr 21, 2009

Put it in the freezer overnight in a bag. For some reason it might be stuck in a read mode. Just because you did not tell windows to stop the drive does not mean you hurt it. When you go to use it again,
plug it in and turn it on, you should hear the drive start to spin, if not
you could shake it and see if it starts. Then after it is plunged in
and plugged into the pc, start the pc and wait till after windows is up and running, after 3mins, if not seen unplug, firewire and plug it back in and wait a few mins. If nothing, contact the company and see if it is still under warranty. I hope this helps you. Any other questions,please post back,everyone is more then happy to help you.

Acomdata 500GB... | Answered on Apr 21, 2009

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