20 Most Recent LG WM3988HWA Front Load Washer / Dryer Questions & Answers


Replace the 5 way valve. get the old flow restrictor out of the drying cold water line before reconnecting. It came out of the valve to cause the problem.

LG WM3988HWA... | Answered on Apr 17, 2019


Hi Santiago,

Make a basic check up of the outlet hose, if the hose is towards upward the water will remain in the hose or in drum this will change the system which will result in excess consumption of water. Hence make a straight passage towards ground so that u will find a good result.

LG WM3988HWA... | Answered on Feb 18, 2018


Put it on drying cycle, coolest temp, shortest time.

LG WM3988HWA... | Answered on Apr 11, 2016


Cleaning the turbo steam generator (TSG) on this machine is best left to a qualified technician.

LG WM3988HWA... | Answered on Mar 10, 2016


FE in an over fill error. (the pump should automatically come on to drain water) If the machine is not overfilling, check the thin hose that goes to the water level switch. If it is overfilling you will either need to replace the inlet water valve if it is filling with no power to the vavle, or the main control board if it is receiving power in the FE condtion.

LG WM3988HWA... | Answered on Jan 11, 2016


first check for a clogged pump or hoses



No spin, or lite spin try these:



Using a multi meter check for continuity the door switch, which when bad may not allow agitation or spin. The lid switch assembly can fail either mechanically or electrically.



Check the clutch, brake assembly and transmission, one way to check for slipping is to get under the machine after a spin cycle ( this is if u get a lil spin but not much leaving clothes still wet) mix in a spray bottle a lil water and some dish detergent, then spray it on the clutch assembly ( the metal round pc. Connected to the tranny) if it sizzles and steams up then u know its bad and slipping. Another way to check clutch if u get no spin at all? Is to take it out and use ur hand to try and turn the inner spring assembly pushing it around the inside? If its very easy, it BAD should be hard to push by hand.



Or try the hand test:



If no hammering sound has ever been heard out of this machine, one of the unofficial tests we professional appliantologists will do in the field is called the Hand Test. WARNING:This test is not sanctioned by Whirlpool Corporation; it involves bypassing safety equipment and then putting your hand on and near rotating machinery which could result in injury, dismemberment, disfigurement, disembowelment, mangling, hideous screaming, and a bloody death. Proceed at your own risk! Have a nice day.



- put the timer on a spin cycle and open the lid- grab the inner basket with maybe 30% to 40% of your hand strength with your left hand

- turn on the machine and bypass the lid switch by depressing the lid switch with a key until the machine begins to spin

- if the clutch is engaging properly, the basket should immediately begin to spin and slip through your hand

- if it takes very little force to stop the tub from spinning, the clutch needs to be replaced.



Next check the motor coupler which engages the tub and tranny to the motor. ( if its bad u usually get no wash or spin or very little of either)



Next if belt driven check for a loose, worn or broken belt. And on some models there is no clutch but rather what is called a splutch. And a MODE shifter. These can go bad and effect the spin cycle.



On some front load models u may need to check the STATOR assembly.

The stator is essentially one half of a motor, it interacts with the tub by creating a strong electro-magnet. If the stator burns out the washer won't spin or agitate. Check the stator for continuity. This part is often misdiagnosed.



Sometimes a no spin machine can be due to a plugged waterpump hose or obstructed water pump propeller. Check these by eye and hand. And in some models check with a meter for continuity and voltage.



next step is toremove the cabinetand jumper the lid switch harness (tan to gray). Put the unit in spin and watch the shiny metal clutch disc that is on top of the transmission where the shaft comes out. If the machine starts and runs in spin, check to see if the disc is spinning. If it is, then the problem isnot in the gearcase- look for trouble in theclutch,basket driveor the tub drive block



If, on the other hand, the disc is NOT spinning, check for a problem withthe motor drive coupleror one of its retainers. This washer doesn't have a belt. Instead, the motor is directly coupled to the gearcase by a drive coupler; that's why it's called a direct drive washer.




Read more:Diagnosing and Repairing Spin and Agitate Problems in a Whirlpool / Kenmore Direct Drive Washer

http://fixitnow.com/wp/2010/07/07/diagnosing-and-repairing-spin-and-agitate-problems-in-a-whirlpool-kenmore-direct-drive-washer/#ixzz3XW7eZwiN

By the way my advice is free cuz God is good!



Thedrain water pumpis the main part in your washing machine that pumps out the water. If this is defective or has failed in any way, this will be the reason why your washer will not drain the water. Before you order a new drain pump, make sure tocheck the pump to be sure a small object like clothing or similar has not lodged itself insideof it causing the NO DRAIN issue and even a no spin issue?. If the drain pump is not clogged, you can test it with a multimeter and remove and replace if needed. Go to Google or YouTube and search for "Replace Washing Machine Drain Pump" then type your brand and model number of washer to show you details on replacement.



Read more:http://removeandreplace.com/2014/10/30/fix-washing-machine-that-wont-drain-washer-not-draining-water/#ixzz3X2LbXMWJ



The washing machinedrain hoseis where the water flows through to get the water out.If this drain hose is blocked, kinked, bent, or clogged, the washer will NOT be able to remove the waterfrom the tub. Check the drain hose to be sure it allows the water to flow freely. You can take the drain hose off and run water through it in your sink to be sure it is not blocked. If there is water STILL in the washer when you remove the drain hose, grab a bucket as the water will exit from where you disconnected it

Thewater pump belt(to drain out the water) may have broke or become frayed or loose.If this belt breaks then it is unable to drain and remove the water from your washer. Inspect the belt to see if this is causing theNO DRAINissue and remove and replace if needed.



If thelid switchis not working as required it will cause your washer to not drain (and many other problems).This may be unlikely as a bad lid switch will usually cause your washer to alsonot agitate or spin.However on some models this can vary. The best thing to do if you have a suspected bad lid switch is to test it. It can fail electrically and or mechanically. If mechanical failure is the issue, you should be able to see if it is cracked, broken, or not in place to make contact with the lid. To test it electrically, use a multimeter set on Ohms and test it for continuityMy advice is free cuz God is good!














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LG WM3988HWA... | Answered on May 26, 2015


remove the two hoses connected to the machine and there your strainer maybe clogged

LG WM3988HWA... | Answered on Nov 08, 2013


check pumping is good and filter clean...

LG WM3988HWA... | Answered on Nov 03, 2013


Your problem is most likely in the timer control. Most made by Singer timers, it also controls the water flows. and temps.

LG WM3988HWA... | Answered on Nov 22, 2011


Solution for finding the right part, the (5 way) Valve assembly:Part Number: AP4998623 made by LG
http://www.appliancepartspros.com/partsearch/model.aspx?model_id=5520795

I got the company link from LG. If the link does not work, go the the main website and enter in the model number. appliancepartspro(.)com
p.s. I found a service manual for my unit when I removed (by unscrewing) the inside plastic piece of the pump filter. It was located to the right, in a plastic bag.
p.s.s. I checked my water pressure, it was 90psi. I think this is why my flow limiter 'shot out' the valve and into the tubing.
p.s.s.s. The dryer heater assembly, the duct out, fan, and tubing was filled with so much lint, I was surprised anything could get through.

LG WM3988HWA... | Answered on Nov 21, 2011


Hi from retired Englishman in SW France,

If you have not been able to already it is well worth while checking the operation of the drain motor itself.
Someone I helped a couple of days ago had 'thoroughly checked and cleared the filter' but after carrying out the following found a rubber band around the pump causing the problem!!!
----------------------------
Following are my complete and hopefully 'coverall' pre-typed guidance notes for checking both the drain motor filter and the drain motor ;-0)
REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT (alternatively use a wet vac as sensibly suggested by VinnyB1234!)
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!). These panels are either held on by (plasic) screws or will just pull off. Most filters are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play.
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. Using something suitable like a glove see if it is easy to briefly slow the motor down. If it is easy then the motor is malfunctioning.

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

LG WM3988HWA... | Answered on Oct 10, 2011


not on all washer can the sound be turned off if your washer can you should find a "end of cycle signal" button on th efront panel

LG WM3988HWA... | Answered on Sep 05, 2011


Hi from retired Englishman in SW France,
Surely there must be water still left in the washer if the items are not dry after 9 hours of a hot heater? If you have not tried this already, and I apologize if you have because it is a bit basic, I would gently suggest as a first step that you clean the drain motor lint tray/filter.
Here are my complete guidance notes for checking both the drain motor filter and the drain motor ;-0)
-------------------------------------

If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play!

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT!
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. Using something suitable like a glove see if it is easy to briefly slow the motor down. If it is easy then the motor is malfunctioning!

I do hope this has assisted you and if it has please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

LG WM3988HWA... | Answered on Apr 16, 2011


Hi,

Problems with a washing machine not spinning or not draining are often inter related..

If you are having a problem with your top load washer then check out this tip...

Washing Machine does not Pump or Spin


If you are having problems with your front load washing machine then checkout this tip...

Front Load Washing machine not draining and or not spinning


heatman101

LG WM3988HWA... | Answered on Jan 04, 2011

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