20 Most Recent HP PhotoSmart C4385 All-in-One Printer Questions & Answers

Turn on your Wireless printer. You can use the touchscreen in the wireless printerto connect your wireless network. On the touchscreen, press the right arrow key and press setup. Select Wireless Setup Wizard from Network menu, it will search for the wireless routers in the range.

HP PhotoSmart... | Answered on Feb 22, 2018

Hello and Welcome to FixYa!
This error may occur due to many reasons, It will be difficult to state all of them here with possible solutions, so a better option is to Diagnose everything with the help of HP's Scan Diagnostic utility. I've attached the download link below, you have to select your operating System from the drop down menu above, then expand the Utility Link, and Download the Scan Diagnostic Utility.
I hope this will solve your issue.

If you think I was of help, your token of appreciation in the form of rating will be esteemed.
Concerned, Nooh
P.S: Download Link

HP PhotoSmart... | Answered on Feb 01, 2014

Try using a another installation cd
hope it helps

HP PhotoSmart... | Answered on Dec 09, 2013

On Windows OS: go to "control panel" then to "Add/Remove Programs". Find the printer software then click uninstall button

HP PhotoSmart... | Answered on Jul 02, 2013

that IP it unique for your printer , just like your ID number , so can identify printer for other computers , so get it form your network or tell I.T engineer so can gave you ip address , hope help you

Mohamed Hejazi
Afaqnama - Libya

HP PhotoSmart... | Answered on Mar 21, 2013

Logic Card Problem.

HP PhotoSmart... | Answered on Jan 04, 2013


If you are getting Incompatible ink cartridge error and These cartridges were replaced a year ago, I think its time you call them once again. ( 1-800-474-6836 ) and report the issue. They will ask you for the Cartridge details like part # and expiry date on the cartridge.


HP PhotoSmart... | Answered on Dec 24, 2012

Try to take out cartridges and check the chip. Maybe it is grimy. Clear it with cotton buds soaked with ethyl alcohol or vodka or some strong alcohol. Clear also the connectors in the printer.
Put the cartridges back.
Good luck.

HP PhotoSmart... | Answered on Aug 21, 2012

You should be able to get the driver from here, reinstalling the driver should correct the situation


Hope this helps

HP PhotoSmart... | Answered on Aug 01, 2012

I had the exact same problem! the problem seems to be with the CCD calibrating itself before it starts to scan.

If you look into the scanner, the scanner glass extends itself into the casing of scanner where the CCD rests. Every time before the scan starts the CCD starts to calibrate itself in its housing before it starts to scan. If there is any reminiscence of dust or anything object (like a piece of paper) stuck in the edges where the CCD rest, the white balancing is thrown off and it causes white lines to appear along the entire line where the dust was present.

Ideally the solution would be to open the scanner casing to clean the housing where the scanner CCD rest. This would solve the problem.

If you are unable to open the scanner casing, then try using a piece of paper or a thin edge of a cloth, slightly dampened to reach into the edge of the scanner glass where the CDD rests and clean it. This is what i did and this solved the problem.

HP PhotoSmart... | Answered on Jul 24, 2012

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