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Questions & Answers
I can't scan, message showing
Hello and Welcome to FixYa!
This error may occur due to many reasons, It will be difficult to state all of them here with possible solutions, so a better option is to Diagnose everything with the help of HP's Scan Diagnostic utility. I've attached the download link below, you have to select your operating System
from the drop down menu above, then expand the Utility Link
, and Download the Scan Diagnostic Utility.
I hope this will solve your issue.
If you think I was of help, your token of appreciation in the form of rating will be esteemed.
P.S: Download Link
on Feb 01, 2014
On Windows OS: go to "control panel" then to "Add/Remove Programs". Find the printer software then click uninstall button
on Jul 02, 2013
Print cartridge(s) missing or not detected
If you are getting Incompatible ink cartridge error and These cartridges were replaced a year ago, I think its time you call them once again. ( 1-800-474-6836 ) and report the issue. They will ask you for the Cartridge details like part # and expiry date on the cartridge.
on Dec 24, 2012
White lines across my scanned images
I had the exact same problem! the problem seems to be with the CCD calibrating itself before it starts to scan.
you look into the scanner, the scanner glass extends itself into the
casing of scanner where the CCD rests. Every time before the scan starts
the CCD starts to calibrate itself in its housing before it starts to
scan. If there is any reminiscence of dust or anything object (like a
piece of paper) stuck in the edges where the CCD rest, the white
balancing is thrown off and it causes white lines to appear along the
entire line where the dust was present.
Ideally the solution
would be to open the scanner casing to clean the housing where the
scanner CCD rest. This would solve the problem.
If you are unable
to open the scanner casing, then try using a piece of paper or a thin
edge of a cloth, slightly dampened to reach into the edge of the scanner
glass where the CDD rests and clean it. This is what i did and this
solved the problem.
on Jul 24, 2012
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