20 Most Recent HP Laserjet CM 1312NFI Color Printer Questions & Answers

No download, dont do it.

wants to update the firmware,
unless you want to use original cartridges forever.

HP Laserjet CM... | Answered on Dec 15, 2018

HP has a cleaning page that can be created to help remove toner build up on the fuser roller and I believe one for the drum also. Print "Menu Map" to find the cleaning page quickly. These are the two areas that need to be cleaned to help eliminate the "scumming". I would also look inside the device after removing the print/toner cartridge and if you have the toner wipes, remove any toner spillage inside. please do not use paper towels as they shred too easily and will mess up the transfer roller.

HP Laserjet CM... | Answered on Apr 05, 2016

paper quality
ambient moisture
paper thickness

try with a bunch of FRESH plain printer paper to ensure the slip is not due to roller wear-n-tear

HP Laserjet CM... | Answered on Mar 16, 2016

Turn power off. Unplug printer. open and close firmly every door, hatch, panel, and drawer. Verify all toner cartridges are full. Verify that no paper is jammed in the mechanism. Power printer back on.

HP Laserjet CM... | Answered on Mar 03, 2015

Make sure you open all the doors and check all paper paths as it can get one stuck at the very initial take up of the paper from the tray and is easy to miss as it is in the back. Once you are sure that the paths are clear, if it does not reset it self, try a cold shut down and restart. That seemed to fix it for me.

HP Laserjet CM... | Answered on Jul 02, 2014

Have you tried going to Hewlett Packs web page I believe there is a firmware update for that printer. That hopefully should take care of it. If you are still having problems call Hp directly and tell them what is going on. You pay good money for there printers that is the least they could do for you is help you out when things don't work correctly. FYI ( if you have to resort to calling hp on the phone be patient because they are not the fastest tech support around and at times it can be very frustrating waiting) Good Luck!

HP Laserjet CM... | Answered on Mar 12, 2014

Improve the FixYa experience for everyone by voting!

Have you installed a non-HP toner cartridge? If so, you are probably going to have to install a 'smart chip'. They are readily available.

However, I want you to try a little trick that may work: Hold down ONLINE while turning on the printer.

If that doesn't do the job, you can examine this source for a smart chip by CLICKING HERE

HP Laserjet CM... | Answered on May 02, 2012

paper jam inside HP Color Laserjet CM1312 MFP, not related to paper tray and is deep inside where it cannot be pulled out

HP Laserjet CM... | Answered on Mar 07, 2012

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black tinting or scumming pages

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