20 Most Recent Fargo HDP5000 Thermal Printer Questions & Answers

Power unit off. Take Power cord off the printer.
Remove Lamination unit at the connector.
Check it for obstructions.
re-install the Lam unit.
Power up the unit.

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Fargo HDP5000... | Answered on Sep 11, 2019

That error usually indicates the ribbon is not loaded properly in the carrier. Please double-check to ensure the spools are inserted in the spaces with the matching color (i.e. - blue to blue; orange to orange), and that the ribbon is threaded the LONG WAY around the carrier, such that it passes over the silver-metallic rollers. Note also that the ribbons MAY have a spot of glue on them from the factory that is there to keep it from loosening or unrolling during shipment. After threading the ribbon properly, turn the take-up spool by hand to ensure that ribbon material is moving smoothly from the feed spool, and is not stuck.

Fargo HDP5000... | Answered on Aug 02, 2018

Access the printer-driver settings (Windows=>Devices and Printers=>Right-click on device, select "Printing Preferences"). Next, click the "Image Transfer" tab. Here you can make some adjustments to the image position - both vertically and horizontally.

If this doesn't help, double-check your page-size and print-parameters in your software. You should be outputting to a "CR80" sized card, and (if present) your margin settings should be 0 for all of top, bottom, left, and right.

If that doesn't help, then you may have to perform ribbon and/or film calibrations. These are available through the "Self Test" menus within the Printer Information screen of the (free) Fargo Workbench Utility program.

Fargo HDP5000... | Answered on Apr 20, 2018

Is this an HP 500 or 600 ?
the fuser is going bad it will need replacing.

Fargo HDP5000... | Answered on Jan 06, 2017

To print with UV on a Fargo HDP5000 printer you first need to get a UV color ribbon: YMCFK. The part number is 84061.

After you have your UV ribbon installed you will have to load your cards and tell the printer where you want that special UV logo/design to go. The easiest way to do this is by using Asure ID Solo 7 software. This design software is made by Fargo and has a check mark box on the top where you can either turn the UV design on or turn it off depending on how you plan to create your card. Asure ID Solo 7 costs about $150 but it's very easy to use and makes the print process easier.

There is a second option which involves not using Asure ID and instead creating your UV design through Fargo's "Work Becnch". This process of creating UV designs through work bench is slow and not the most efficient but it is free.

Fargo HDP5000... | Answered on Oct 08, 2016

can somo one help I have Fargo HDP5000, showing an error LAM2 HEADLIFT ERR 218

Fargo HDP5000... | Answered on Aug 01, 2016

Calibration ribbon; error:128

Fargo HDP5000... | Answered on Nov 11, 2015

Any authorized Fargo dealer can help you. We are one in the USA, and would be happy to assist. You can email us at safecard@safecardid.com, or reach us toll-free from the US or Canada at 888.485.4696. In other areas, +1 704.535.5200.

Fargo HDP5000... | Answered on Feb 20, 2015

On the Printer go to :

Menu > Setup Printer > Restore Settings.

The screen will prompt you with a "Done" message.

Fargo HDP5000... | Answered on Dec 31, 2014

Check to see if your print film is literally out.

Make sure the film roll is installed correctly. The machine senses a micro chip on the roll (RFID), to determine - Type, Amount left and Presence.

Fargo HDP5000... | Answered on Oct 22, 2014

You need to update the printers firmware. 9 times out of 10, this is the issues I see.

Go to HIDglobal.com. Under the support tab, select Drivers & Downloads. From here, populate the drop down menus with Make and Model. Compare the available firmware with the firmware version current installed on the printer.

Hit [Options] then [Next] on the printer to figure out the version.

On this same web page, make sure to download the Fargo Workbench Utility. It gives you the ability to update.

Fargo HDP5000... | Answered on Oct 22, 2014

This error usual occurs after a large print job (50 prints in a row). Try shutting off the printer, and leaving it off for a good 15 minutes. Turn back on and retry.

If the problem persists, then you should contact a service center. It seems to have a failure in an internal sensor.

Fargo HDP5000... | Answered on Oct 22, 2014

Update the printers firmware. This is always my first step when servicing these printers.

Drivers Downloads

On this same page, make sure to download the Fargo Workbench Utility (towards the bottom, under "misc"). This application is needed in the updating process and is very useful when dealing with settings issues, like this.

Fargo HDP5000... | Answered on Oct 21, 2014

Go to your "printers and faxes" in your start menu (or equivalent menu, depending on version of windows). Right click on the printer and select "Printing Preferences". Select the "Image Color" tab. Find the selection, under "Heat", labelled "Dye-Sub Intensity". Click the scroll tab, and drag to the left. You want to lower this to -%10.

This will lower the heat used during transfer.

If the Problem persists, try updating the printers firmware.

Fargo HDP5000... | Answered on Oct 21, 2014

Can you please follow the below steps and please get back to me.
1,Can you clean the printer very well .
2,Go to the preference image color color management the drop 3,down select non.and also check on the card size.
4,before you insert the ribbon please roll it up to were the black color start.

Fargo HDP5000... | Answered on Aug 12, 2014

I have the same problem, printer is brand new and i cant get pass this error. by any chance did you solve it? Can any one help plz

Fargo HDP5000... | Answered on Jun 16, 2014

are you using the printer as an USB or network printer?
Normally its changes when you restart the printer its install it it again and also its bring an other seating again.when ever you start it you need to go preference and check what ever setting you used .please let me know.

Fargo HDP5000... | Answered on Jun 16, 2014

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