Power went out and we lost our custom announcement (our daughters when they were young !!) Just get the default..
The machine contains an internal battery, to keep things stored in memory. This battery will loose it's capacity over time. Keep in mind, that whenever there will be a powerfailure, the personal pre-recorded message will get lost.
If your machine is still in warranty-period, call customer-service and ask for a repair. If To repair this yourself, it's required to have some technical knowledge and skills about electronics. If you lack 1 or both of them, it's better to look for a new(er) machine.
But, no matter what you do, you've to accept the loss of the spoken message of your daughters.
on Apr 16, 2016