Tip & How-To about HP DeskJet F380 All-In-One Printer

How to clean ink cartridges HP deskjet printers

You need the following items to clean the print cartridges:

• Distilled water (tap water can contain contaminants that
can damage the print cartridge)
• Cotton swabs or other soft, lint-free material that will not stick
to the print cartridge

Be careful not to get ink on your hands or clothing as you clean.



To prepare to clean

1. Open the HP Deskjet cover.
2. Wait until the print cartridge cradle moves to the
center of the HP Deskjet and is idle and quiet.
3. Remove the print cartridges and place them on a piece
of paper, with the copper strips facing up.

CAUTION: Do not leave the print cartridges outside the HP Deskjet for more than 30 minutes.
To manually clean print cartridge contacts

1. Lightly moisten a cotton swab with distilled water and
squeeze any excess water from the swab.
2. Gently wipe the print cartridge copper contacts with the cotton swab.

CAUTION: Do not touch the print cartridge ink nozzles. Touching the ink nozzles will result in clogs, ink failure, and bad electrical connections.




1 Ink nozzles (do not touch) 2 Copper contacts
3. Repeat this process until no ink residue or dust appears on the swab.
4. Insert the print cartridges in the HP Deskjet, and then close the cover.


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HP DeskJet F380 All-In-One Printer Logo

Related Questions:

1 Answer

a black column of ink prints along with what ever I am printing. What is the cause of this?


Hi! You can try the following steps:

Clean the area around the ink nozzles
  1. Gather the following materials:
    • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)
    • Clean sheets of paper
    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)
      CAUTION:Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.
  2. Press the Power button to turn on the printer, if it is not already on.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
  5. Place the cartridge on a piece of paper with the ink nozzles facing up.
  6. Lightly moisten a clean, foam-rubber swab with distilled water.
  7. Clean the face and edges around the ink nozzle with the swab.
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
  10. Push the cartridge forward into its slot until it snaps into place.
  11. Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge.
  12. Close the cartridge access door.
  13. Try to print again.
I hope this will help you. :D

Sep 21, 2014 | HP Deskjet 2512 All-in-One Printer

5 Answers

Print cartridge is missing or not detected.


removed and uninstall the cartridge once more, or cleam with dry cloth the metallic surface on your ink, gently rub until you removed any dirt, if you cannot fix it chances are the cartridge is damage already and you need to buy a new one

Aug 11, 2008 | HP Office Equipment & Supplies

1 Answer

HP PhotoSmart C3140 All-In-One Inkjet Printer will not print in color


ok let's try this

Step One: Remove, inspect, and reseat the problem cartridge
Figura 4: Opening the printer cover (make sure the power is on)
c00308401.gif The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
[img src="http://h10025.www1.hp.com/ewfrf-JAVA/Image/common/note.png" alt="">
NOTA:HP cannot guarantee the quality of remanufactured or refilled cartridges.
  1. Make sure the printer is on. Press the Power button if it is not lit.
  • Open the printer cover, then wait until the print cartridge carriage is idle and silent.
  • Press down lightly on the end of the problem cartridge to release it. Figura 5: Removing the tri-color cartridge
    [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/95/c00484998.gif" alt="" border="0">
  • Slide the cartridge out and inspect it: [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Image/common/caution.png" alt="">
    ATTENZIONEDo not touch the copper electrical contacts or the ink nozzles.
    Figura 6: Electrical contacts and nozzles
    [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/640/c00211537.gif" alt="" border="0">1 - Copper electrical contacts
    2 - Nozzles
    Check the electrical contacts for debris.
    Make sure all the clear nozzle protective tape has been removed.
    [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Image/common/caution.png" alt="">
    ATTENZIONEDo not attempt to remove the copper electrical strip!
    Figura 7: Removing the clear nozzle protective tape
    [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/767/c00211538.gif" alt="" border="0">Printer Reference Guide supplied with your printer.
  • If the cartridge is compatible, reinstall it in the printer:
    • Cartridges marked with a triangle go into the left carriage slot.
    • Cartridges marked with a square or pentagon go into the right carriage slot.
    Figura 8: Sliding the cartridge into the carriage
    [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/222/c00484999.gif" alt="" border="0"> Figura 9: Pushing the cartridge into place
    [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/408/c00485000.gif" alt="" border="0">
  • Step Two: Clean the problem cartridge contacts
    1. Gather the following items to clean the cartridge and carriage:
      • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
      • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
      • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
    2. Open the cartridge access door and wait until the carriage is idle and silent.
    3. Disconnect the power cord from the back of the printer.
    4. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
      note.png
      NOTA:Do not leave the cartridges outside of the printer for more than 30 minutes. If the cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.
    5. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
    6. Clean only the copper-colored contacts
      Figura 10: Clean the contacts
      [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/172/c01954145.gif" alt="" border="0">1 - Copper-colored contacts
      2 - Ink nozzles (do not clean)
    7. Repeat these steps for the other cartridge.
    8. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.
    9. Use the swab to clean the electrical contacts in the carriage, located inside the printer on the carriage slots.
      Figura 11: The electrical contacts in the cartridge slots
      [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/869/c03743456.gif" alt="Image: The electrical contacts in the cartridge slots" title="Image: The electrical contacts in the cartridge slots" border="0">
    10. Wait 10 minutes to allow the cartridge and carriage electrical contacts to dry.
    11. Reinstall the cartridges.
    12. Close the cartridge access door.
    13. Reconnect the power cord to the back of the printer.
    14. Press the Power button to turn on the printer.
    15. Try to print a page.
    16. If you are still unable to print, repeat these steps to clean and reseat the cartridges. Multiple cleanings might be necessary to restore printing.
    Figura 12: Print carriage contacts
    c00906469.gif Step Three: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above

    Apr 04, 2014 | HP PhotoSmart C3140 All-In-One InkJet...

    1 Answer

    Have an HP PSC 1510 printer. I put in a new genuine HP Tri-Color (93) printer cartridge as I usually do and the "Check Printer" cartridge started flashing. Also flashing on the printer is the "Color" legend. The error message says: "Print Cartridge(s) Problem The following print cartridge has a problem: Tri-color Refer to printer documentation." So I installed another Tri-Color (genuine HP) printer cartridge and had the same problem. I also tried re-installing the old HP 93 Tri-Color cartridge that was originally running out of ink - same result, same error message. Any thoughts?


    Problem After you install a print cartridge, one of the following messages appears on the color graphics display:
    • Incorrect Print Cartridge
    • Incompatible Print Cartridge
    • Problem with the Print Cartridge
    • Remove and Check [color / black or photo] Cartridge
    • [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

    NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
    NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
    1. Make sure the printer is on. Press the Power button if it is not lit.
    2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
    3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
    4. Slide the cartridge out and inspect it:
      CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
      • Check the electrical contacts for debris.
      • Make sure all the clear nozzle protective tape has been removed.
        CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
      • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
    5. If the cartridge is compatible, reinstall it in the printer:
      • Cartridges marked with a triangle go into the left carriage slot.
      • Cartridges marked with a square or pentagon go into the right carriage slot.

    Step 2: Clean the problem cartridge contacts
    1. Gather the following items to clean the cartridge and carriage:
      • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
      • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
      • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
    2. Open the product cover and wait until the carriage is idle and silent.
    3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
      NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
    4. Unplug the product from the electrical outlet.
    5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
    6. Clean the cartridge contacts.
      CAUTION: Do not touch the ink nozzles.
    7. Clean the contacts in the carriage, inside the product.
    8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
    9. Reinstall the cartridge.
    10. Reconnect the product to the electrical outlet.
    11. Close the product cover.
    Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

    Call HP if the cartridge is covered under warranty to replace the cartridge
    or its time for a new printer


    Apr 04, 2011 | HP PSC 1510 All-In-One InkJet Printer

    1 Answer

    i refiled cartridge but my priner saied it is emty and refuse to work


    Clean the problem cartridge contacts
    1. Gather the following items to clean the cartridge and carriage:
      • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
      • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
      • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
    2. Open the product cover and wait until the carriage is idle and silent.
    3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
      NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
    4. Unplug the product from the electrical outlet.
    5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
    6. Clean the cartridge contacts.
      CAUTION: Do not touch the ink nozzles. Figure 6: Cartridge contactsc00832021.gif
    7. Clean the contacts in the carriage, inside the product. Figure 7: Carriage contactsc00246272.gif
    8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
    9. Reinstall the cartridge.
    10. Reconnect the product to the electrical outlet.

    1. Close the product cover.
    Figure 8: Print Carriage contactsc00427144.gif

    If you need more help come back.Post / thumbs / testimonial are welcome!

    Nov 24, 2010 | HP Photosmart 2575 All-In-One Printer,...

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