Question about Weiser Lock POWERBOLT ELEC DEADBOLT

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My pwerbolt is about 3 years old and has stopped working. I changed batteries and it worked about three times and does not respond when pressing the "lock" button or unlock when locking manually. I tried resetting the code but this did not help. Sometime it beeps when pressing a button but does not beep when pressing all the opening code buttons. Seems like the key pad buttons are not making contact. I took the key pad out and it looks okay, not cracks or breaks. It is sealed so assume the contacts are not dirty. Help.

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This is the relevant excerpt from the Powerbolt programming and troubleshooting instructions:

"To determine why your lock is beeping abnormally, please follow these steps:

Take out batteries and unplug powerstrip.
Let it sit for 1 minute, then put the batteries back in and wait another minute.
If it does not beep, the keypad needs to be replaced (17733-1).
If the unit continues to beep, the powerboard needs to be replaced (A17734-3,3 Powerboard 1470 brass finish; A17734-3,26D Powerboard 1470 satin chrome finish; A17734-3,5 Powerboard 1470 antique brass finish)."

Since you've already gone through the battery change, try the battery remove-reinstall recommended above. If that doesn't work for you it suggests that you need to replace the appropriate Powerboard for your lock.

So this is the link to Weiser Customer Support Page, where you will find the appropriate number of your location:

http://www.weiserlock.com/en/CustomerService/ProductSupport/SupportContact.aspx

I suggest calling the appropriate toll-free number and having a conversation with a representative about this problem. You will want confirm that you need the part before you go through the expense, and that it's worth it. You will need to know the "finish" of your lock. Try to talk them into warrantying the part, in spite of the age (one year warranty on electronics), as a matter of good customer relations. They will help you get the correct part on order.

Good luck--and please provide feedback if this helps!

Posted on Aug 24, 2011

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Posted on Jan 02, 2017

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