Question about NetGear WirelessN 300 USB Adapter WNA3100

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I just bought the NetGear wireless adapter today. the process runs smoothly until it asks me to hook the wireless adapter. A box pops up stating "detecting wireless adapter" it stays like that forever and then a box pops up stating adapter not detected. I go to device management and the adapter shows up in the list it is marked as disable. I try to enable it but it does not work. I run diagnostic and it says that there "might" be something wrong with the adapter driver. I then proceed to update then network drivers but it states that it is already up to date.

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It looks like your NetGear WNA3100 is dead out of the box.
The software looks like it operating correctly (runs the installed diag, tries to detect, etc.), but
the software isn't having any luck finding the hardware.
The reason that the adapter is disabled in Device Management, is that the software seems
to have correctly installed the driver, but Windows couldn't detect (plug & play) the device, so
Windows didn't enable the device driver - Windows won't load a driver for a non-existent device.
Other (remote) possibilities:
(a) Wi-Fi adapter plugged into a bad USB port. - try another port.
(b) there's a little corrosion on USB contacts of USB port or WNA3100. Try plugging adapter
in and out of the port a few times (this shines up the contacts a bit).
(c) there's a slight misalignment of contacts within the USB connector or either the laptop, or
the WNA3100.
Your fix may be returning the NetGear WNA3100 to the retailer for an exchange.

Posted on Sep 04, 2011


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