Question about AT&T E2662B 2.4 GHz 2 Line Corded/Cordless Answering Phone System

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Crushed cordlesshandset, bought new one, can't get it to accept registration with base

I have a 2-line 2.4 ghz corded/cordless answering system e2662b.
damaged one of my two handsets, ordered and received new handset.
have it charged but it won't accept registration with base.

one thing i have noticed: base displays a 14 digit number, manual
states registration is 15 digits.

have tried to enter 14 digit number, but can't get new handset to
accept it and start working.

another thing i've noticed: my 'old' working handset is registered
as handset 1. the new handset i purchased (it's user manual)
states new handset is automatically registered as handset 1
(also). is this a problem. how to go around it.


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