Question about HP Photosmart C6380 All-In-One InkJet Printer

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Photosmart C6380 General Printer Error 0X61011be9

Won't print and multiple errors come up on screen

Posted by Anonymous on


6 Suggested Answers


6ya staff

  • 2 Answers


Hi there,
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Posted on Jan 02, 2017



  • 72 Answers

SOURCE: error 0X61011BE9

try connecting the printer directly to wall, if it doesnot reslve the issue than printer needs to be serviced from Authorised Service Provider

Posted on Aug 18, 2009


Ben Johnson

  • 685 Answers

SOURCE: Ink System Failure Oxc19a0023

Give this a try.

Posted on Feb 12, 2010

Ben Johnson

  • 685 Answers

SOURCE: HP Photosmart C6380 Ink system failure 0xc19a0023

Try this...

Posted on Feb 12, 2010

Gunjan Shinde

  • 184 Answers

SOURCE: I get an error on my Photosmart C6380: Error

I have done some searching on your problem. It seems like there is some kind of a Microsoft problem with your machine. You should try uninstalling your software and then upgrading the following:
Windows Installer
XML parser
.Net Framework

After you have upgraded these components as far as possible, try installing the software again.


HP has several documented install errors but I cant find one that matches your description:

Please attach a screenshot of your error message. If you cant attach a screenshot then please do your best to retype all of the information in the error message.


Posted on Mar 07, 2010


  • 2 Answers

SOURCE: My new hp photosmart premium printer says general printer error 0

I had the same issue and I ended up solving it by opening the top door for about 30 seconds to look at the ink and it started initializing the printer... since that's more lucky than good, I also found hp's support page for this error.
Here it is.
Solution one: Reset the product

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

If this doesn't work you can get to other hp support by going to, then clicking on 'Support & Troubleshooting' at the bottom right of the page. Next, type in what type of printer you have in the 'Support for your products bar:' and select 'See support and troubleshooting information,' then click '>>.' I went to 'Solve a Problem' to find out what to do with the error message, but you might find some help in the 'Getting Started' section too, which is right next to 'Solve a Problem.'

Hope this helps!

Posted on Dec 04, 2010

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