Question about LG WM3988HWA Front Load Washer / Dryer
The error code says "not draining check the drain hose and filter". I have cleaned the drain hose as far as the snake can reach (only until the bend inside the back of unit) and from inside filter. I have cleaned the filter. Still the unit will not drain. Also, the drum will not turn but makes noise.
First check for a clogged pump or hoses
No spin, or lite spin try these:
Using a multi meter check for continuity the door switch, which when bad may not allow agitation or spin. The lid switch assembly can fail either mechanically or electrically.
Check the clutch, brake assembly and transmission, one way to check for slipping is to get under the machine after a spin cycle ( this is if u get a lil spin but not much leaving clothes still wet) mix in a spray bottle a lil water and some dish detergent, then spray it on the clutch assembly ( the metal round pc. Connected to the tranny) if it sizzles and steams up then u know its bad and slipping. Another way to check clutch if u get no spin at all? Is to take it out and use ur hand to try and turn the inner spring assembly pushing it around the inside? If its very easy, it BAD should be hard to push by hand.
Or try the hand test:
If no hammering sound has ever been heard out of this machine, one of the unofficial tests we professional appliantologists will do in the field is called the Hand Test. WARNING:This test is not sanctioned by Whirlpool Corporation; it involves bypassing safety equipment and then putting your hand on and near rotating machinery which could result in injury, dismemberment, disfigurement, disembowelment, mangling, hideous screaming, and a bloody death. Proceed at your own risk! Have a nice day.
- put the timer on a spin cycle and open the lid- grab the inner basket with maybe 30% to 40% of your hand strength with your left hand
- turn on the machine and bypass the lid switch by depressing the lid switch with a key until the machine begins to spin
- if the clutch is engaging properly, the basket should immediately begin to spin and slip through your hand
- if it takes very little force to stop the tub from spinning, the clutch needs to be replaced.
Next check the motor coupler which engages the tub and tranny to the motor. ( if its bad u usually get no wash or spin or very little of either)
Next if belt driven check for a loose, worn or broken belt. And on some models there is no clutch but rather what is called a splutch. And a MODE shifter. These can go bad and effect the spin cycle.
On some front load models u may need to check the STATOR assembly.
The stator is essentially one half of a motor, it interacts with the tub by creating a strong electro-magnet. If the stator burns out the washer won't spin or agitate. Check the stator for continuity. This part is often misdiagnosed.
Sometimes a no spin machine can be due to a plugged waterpump hose or obstructed water pump propeller. Check these by eye and hand. And in some models check with a meter for continuity and voltage.
next step is toremove the cabinetand jumper the lid switch harness (tan to gray). Put the unit in spin and watch the shiny metal clutch disc that is on top of the transmission where the shaft comes out. If the machine starts and runs in spin, check to see if the disc is spinning. If it is, then the problem isnot in the gearcase- look for trouble in theclutch,basket driveor the tub drive block
If, on the other hand, the disc is NOT spinning, check for a problem withthe motor drive coupleror one of its retainers. This washer doesn't have a belt. Instead, the motor is directly coupled to the gearcase by a drive coupler; that's why it's called a direct drive washer.
Read more:Diagnosing and Repairing Spin and Agitate Problems in a Whirlpool / Kenmore Direct Drive Washer
By the way my advice is free cuz God is good!
Thedrain water pumpis the main part in your washing machine that pumps out the water. If this is defective or has failed in any way, this will be the reason why your washer will not drain the water. Before you order a new drain pump, make sure tocheck the pump to be sure a small object like clothing or similar has not lodged itself insideof it causing the NO DRAIN issue and even a no spin issue?. If the drain pump is not clogged, you can test it with a multimeter and remove and replace if needed. Go to Google or YouTube and search for "Replace Washing Machine Drain Pump" then type your brand and model number of washer to show you details on replacement.
The washing machinedrain hoseis where the water flows through to get the water out.If this drain hose is blocked, kinked, bent, or clogged, the washer will NOT be able to remove the waterfrom the tub. Check the drain hose to be sure it allows the water to flow freely. You can take the drain hose off and run water through it in your sink to be sure it is not blocked. If there is water STILL in the washer when you remove the drain hose, grab a bucket as the water will exit from where you disconnected it
Thewater pump belt(to drain out the water) may have broke or become frayed or loose.If this belt breaks then it is unable to drain and remove the water from your washer. Inspect the belt to see if this is causing theNO DRAINissue and remove and replace if needed.
If thelid switchis not working as required it will cause your washer to not drain (and many other problems).This may be unlikely as a bad lid switch will usually cause your washer to alsonot agitate or spin.However on some models this can vary. The best thing to do if you have a suspected bad lid switch is to test it. It can fail electrically and or mechanically. If mechanical failure is the issue, you should be able to see if it is cracked, broken, or not in place to make contact with the lid. To test it electrically, use a multimeter set on Ohms and test it for continuityMy advice is free cuz God is good!
LG washer dryer wont spin and error code says not - 13937458-0ibogqi43422e0jrk2ickvgv-2-5.jpg"/uploads/images/13937458-0ibogqi43422e0jrk2ickvgv-2-5.jpg" alt="1393LG washer dryer wont spin and error code says not - 13937458-0ibogqi43422e0jrk2ickvgv-2-9.jpgass="h_mi" />
Posted on May 26, 2015
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
SOURCE: water wont drain
OE-pump blocked. Disconnect the power before attempting any work. Use of an RCD (plug in power breaker) is recommended.
Disconnect pump from sump hose and check for obstruction in either item. Pump removal: power off, remove cover, locate pump, (attached to other end of drain pipe).undo 2 wiring connections, 2 hose connections, and pump mounting screws. Remove pump chamber - some are held in with screws, others clip into place. Check for foreign objects round the impeller. If pump chamber is clear, may be a fault with the pump motor - in which case, replace.
Also check the filter - generally located behind a panel at the foot of the machine.Some are obvious like little square hatches and some are hidden behind the trim panel at the foot of the machine. Once panel is removed the filter should be visible. Its generally a circular plastic fitting which unscrews in an anticlockwise direction. Some hotpoint, indesit and ariston filters are located in the big black sump hose (the one that leaves the bottom of the outer drum and connects to the pump). Remove the back cover, locate hose, remove the tensioner clip by squeezing the tabs together, remove the hose, take out filter and clean.
Posted on May 06, 2009
Replace the water pump. Because the water can not pump out, the machine idles for a while then stops with the error code OE. The technician said, the drain hose should be hang high before curse down to the drainage so air can not go to the hose.
Posted on Jun 24, 2009
Thanks for choosing FixYa. If your washer doesn't drain or spin, you may read and learn what parts may cause this. First, you will want to check your water pump. You need to make sure it is working. Make sure you check the belt on the pump. Make sure it is not broken or loose. Also, make sure your pulley is not stuck in place. Sometimes, they will stick or barely turn at all. If this is the case, you will need to replace it. If the pump, pulley, and belt are working, make sure your motor is working. You should be able to hear it if it is. If it isn't, check your lid switch. The lid switch can cause the motor to not work. It may need adjusted. If not, go ahead and change it. A bad lid switch may cause the washer to not work at all. Now, if your pump is pumping and the washer still won't spin, you will want to check your belt and clutch. Once again, the belt may be broke or loose. Check to make sure your clutch is not worn also. This may be a case of a bad lid switch again as well. You could have a bad drive motor. This is what controls spinning, draining, and agitation. You could have a broken motor coupler. Over time, they will go bad and need replaced. It is possible that your transmission is slipping or damaged. And lastly, you could have a bad basket drive ir spin bearing. This is what allows the inner tub to move. If this is the case, you will probably hear loud sounds or loud banging. I want to thank you for reading and I hope this helps you. Best regards and thanks for reading
Posted on Apr 30, 2011
Tips for a great answer:
Oct 09, 2015 | LG WM2701HV Washer
Dec 28, 2014 | LG Washing Machines
Aug 20, 2011 | Samsung WF306BHW High Efficiency Front...
Aug 30, 2010 | LG WM2233H Front Load Stacked Washer /...
Jun 16, 2010 | LG WM2233H Front Load Stacked Washer /...
May 25, 2010 | LG WM-2277HW Front Load Washer
Jan 18, 2010 | LG WM-2277HW Front Load Washer
May 19, 2009 | LG WD-3243RHD Front Load Washer / Dryer
May 06, 2009 | LG WM2277H Front Load Washer
Jun 30, 2017 | LG WM3988HWA Front Load Washer / Dryer
420 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: