Question about Lexmark X646e Laser Printer

1 Answer

Lexmark x646e error 298.02 scanner missing, cable unplugged.

I unplugged the 2 cables on the back of the scanner and did a power cycle. Plugged everything back in, even tightened the cables with a screwdriver to make sure they are seated correctly and I am still getting the error message. I can still print but can't do anything else (copy or scan). Help!

Posted by on

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 6 Answers

Who ever thinks it is a software (as in computer driver) problem, you need to read what the problem was and the steps already taken to solve.
As you can see it is clearly to do with the cables and is a common problem with these copiers. We have three in shop right now with same issues!

The areas to look at are the cable connectors for damage, if you are technical you can open the adf plastic covers, and follow your scanner cables make sure no "pinching" has occured.

Other than that you can try factory reset, although this rarely works for this problem.

Refurbished units are retailing arond $350-400 all over google.

Posted on Jul 12, 2013

Ad

6 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad
stabelabel

Richard Abel

  • 51 Answers

SOURCE: Scanner and copier not working

You have a problem with printer need to contact Lexmark your scanner is probably broken.

Posted on Mar 16, 2009

Anonymous

  • 3 Answers

SOURCE: Lexmark X1185 (print trio) does not scan or copy since upgrading to Vista

I had the same problem. Fixed it by reinstalling the drivers for the motherboard (USB drivers in particular). Hope this helps.

Bill Scott
Dixmont, ME

Posted on Feb 23, 2008

Anonymous

  • 134 Answers

SOURCE: lexmark x2500 err msg: UNABLE TO CONNECT

What you will see
When trying to print, you get a communication error; the device is correctly detected in the Device Manager, the firewall is not blocking any files and you can scan using the All-In-One Printer.
Explanation
Any PC using the AMD USB architecture is preventing the printer from printing when connecting via USB.
What to do
Follow the specific steps for the PC manufaturer below:
Dell Studio 1536:
IMPORTANT: Do not replace any hardware, before performing the following steps:

Step Action 1 Go to Control Panel 2 Go to Programs and Features 3 Uninstall AMD USB Audio Driver Filter
Note: Uninstalling this USB audio driver doesn't cause any impact for systems with Vista Service Pack 1 installed

Acer Aspire 5530, Extensa 4130, Extensa 4430, and TravelMate 4530:
There are files available to address printing problems when connected to a USB printer or multi-function printer, for Windows Vista and Windows XP.

  • Printer did not print, print jobs will be listed with the status "error" in the task list
  • No error message appears, printer simply does not print
  • Problem only manifests when the printer is connected via USB

Please go to the Drivers and Downloads area to get the file appropriate for your operating system and unit.
US Customers:
http://www.acerpanam.com/synapse/data/7117/documents/USBFilter107_Vista_Setup.msi
http://www.acerpanam.com/synapse/data/7117/documents/USBFilter107_XP_Setup.exe
EMEA Customers:
ftp://ftp.work.acer-euro.com/notebook/aspire_5530/vista/Drivers/USBFilter107_Vista.zip
IMPORTANT: The third-party products discussed in this article are manufactured by companies that are independent of Lexmark. Lexmark makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Still need help?
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer model/machine type and serial number.
Please call from near the printer and computer in case the technician on the phone asks you to perform a task involving these devices.

I hope it helps!!!

Posted on Dec 02, 2008

atienzajude

pantas75 ranger

  • 58 Answers

SOURCE: Lexmark X5650 cant scan

TRY TO REINSTALL THE SOFTWARE AND A DRIVER FOR THAT MODEL DRIVER

Posted on Aug 06, 2009

Anonymous

  • 1 Answer

SOURCE: Lexmark x3550 will not scan 'Downloading Application List" and "

Had the same problem. Installed the most recent drivers. OK now. Good luck. - Kakou

Posted on Mar 06, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How can l solve scanner cable missing error arising on Lexmark X646e photocopier machine


Open the copier carefully, check for disconnections, corrosion or rat destruction, remedy.

May 30, 2016 | Lexmark Office Equipment & Supplies

1 Answer

Lexmark x646e saying scanner cable missing while cables are connected. How can I fix?


X646e - 298.02 Scanner cable missing
The ICC card and/or Motor Driver Card has failed.
ICC - 40X0485
Motor Driver Card - 40X0486

ICC is located in the rear of the flatbed assy. Motor Driver card is in the rear of the ADF Assy.

Feb 13, 2015 | Lexmark X 646e MFP - multifunction ( B/W )...

1 Answer

Lexmark x945e..scanner missing/ cable unplugged..298.01troubleshooting


Turn off printer.
Begin by unplugging ALL exterior peripheral cables that plug into scanner and printer base. Pay close attention to all pins on these cables and ensure none are bent.
Put all cables back carefully ensuring to properly seat them.
Turn printer back on.
If error returns, then you would need to then check all connections on Scanner Controller Card inside scanner.
Could be this card and/or cables, or RIP(system board).

Jun 22, 2013 | Lexmark X646e All-In-One Laser Printer

1 Answer

INVALID SCANNER CODE error


I have the same issue, It just means to update the firmware. so far, i haven't got it to work after the firmware update. I laready replaced mainboard and scanner control board. lexmarp suggest to replaced the whole flatbed scanner.

Jan 21, 2013 | Lexmarkr X646E Multifunction Printer -...

1 Answer

298.02 error


A 298.01 or 298.02 Scanner Missing error is generally caused by one of the scanner cables being loose or unplugged. Please check this article on how to troubleshoot the issue: http://bit.ly/N1QLen

Aug 30, 2012 | Lexmark X646e All-In-One Laser Printer

1 Answer

Getting error code 2200 on Lexmark P6250 Photo All-In-One InkJet Printer. Programme asked to refer to user guide. Error code not in user guide. Unplugged printer while on. Restarted PC then replugged...


hi

here is what i have found -- follow to all instructions accordingly
although its for another model, these isntructions apply according t their techsupport i spoke with


.Power off the All-In-One (AIO) and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.
Did the error message return?

Yes: Continue to step 2.
No: Attempt a test scan. If the error message does not reappear, the error is resolved.

2.
Power off the AIO and remove the power supply from the back of the unit. Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?

Yes: Continue to Contacting Lexmark.
No: Continue to step 3.

3.
Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.
Did the error message return?

Yes: Repeat step 3 with another color cartridge. If the printer fails again, continue to step 4.
No: Repeat step 3 and install the black/photo cartridge. If both cartridges are installed, attempt a test scan. If the error message does not reappear, the error is resolved.

4.
Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black/photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?

Yes: Repeat step 4 with another black/photo cartridge. If the printer fails again, continue to Contacting Lexmark.
No: Install the color cartridge. If the printer fails, continue to Contacting Lexmark. If the error message does not appear with both cartridges installed, attempt a test scan. If the error message does not reappear, the error is resolved.

here is where i found the error http://support.lexmark.com/index?page=answers&startover=y&locale=en&userlocale=EN_US&question=2200 error#1

hope this helps -- God's speed

Nov 15, 2010 | Lexmark P6250 All-In-One InkJet Photo...

2 Answers

Error: 900 Service , RIP software e340 Printer


Turn the machine off unplug the power cord from it and leave disconnected for 10 mins.
Power back on if error still is present..
Power off again disconnect whatever cables are plugged in (Network cable/ USB) power back on if error error goes away with the cable(s) disconnected replace the usb/cat5 cable(s)
once that's done and the error is still present the system board will need to be replaced.

Oct 19, 2010 | Lexmark E340 Laser Printer

1 Answer

Fix system error


Hi,
Please click on the below link or copy the URL and paste it in your web browser. Follow the steps..
http://support.lexmark.com/perl/support/support.cgi?ccs=229:1:0:93:0:0&docid=ENUS547
OR

If you are getting any type of 'CLEAR SYSTEM ERROR' on the LCD screen of the printer, please follow these steps:
1) Remove the power cable for 2 minutes and the USB cable from behind the printer.
2) Press and hold down the stop clear button and reconnect the power cable back to printer.
3) The printer LCD screen should clear the memory error.
4) If the same error message persist on the LCD screen, please follow the instructions below.
5) Unplug the power cable for 2 minutes and USB cables from behind the printer and open the printer cover and remove both ink carts.
6) Repeat step 2 and Install both cartridges then the screen will display Cartridge's clean, press start.

Thank you........

Sep 28, 2008 | Lexmark X63 InkJet Printer

1 Answer

Lexmark x75 printer/scanner


This printer/scanner, hooks up to the computer via USB. The USB cable goes into the back of the printer on the right hand side (opposite side from the power supply). The status blinking could indicate either; 1. No paper 2. No or very little, ink.

May 25, 2008 | Lexmark X75 MF All-In-One InkJet Printer

Not finding what you are looking for?
Lexmark X646e Laser Printer Logo

7,983 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lexmark Office Equipment & Supplies Experts

Clive
Clive

Level 3 Expert

4345 Answers

Ekse

Level 3 Expert

13434 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Are you a Lexmark Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...