Question about Sony UP Office Equipment & Supplies
Hi guys, I need your help on my printer, when I try to load paper in the and after initialized for while then error message " check paper & retry " pop up. I don't know what happen? Can anybody know what wrong? Thanks for your help. Andy,
Posted by Anonymous on
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Posted on Jan 02, 2017
Here is a reply from HP about this error. The "Semifull Reset" seems to work for me so far.
I am Munik from HP Total care for All-in-One products and this is my response to you in regards to the query related to HP Photosmart C5180 All-in-One. Thank you for contacting HP Total Care and its a great pleasure for me to assist you.
I understand from your e-mail that your printer makes a lot of noise when it tries to print and also gives the following error message "Out of Paper Load paper face down in Main Tray", I regret for the inconvenience and apologize for the same.
To isolate the issue, I recomemnd you to refer this website and ensure the correct paper load:
Copy the URL from "http" to "c00704348", paste it in the address bar of the browser and then press Enter.
And now to resolve the issue, I request you to perform the following website:
Copy the URL from "http" to "c00786157", paste it in the address bar of the browser and then press Enter.
Now check the status, if the issue persist then perform teh following steps:
I. Power cycle
Follow the steps below to power cycle your all-in-one:
1. Unplug the power supply from the wall outlet.
2. Unplug the power supply from the back of the printer.
3. Wait at least 20 seconds, then plug in the supply back into the wall outlet.
4. Plug in the power supply back into the printer.
5. Press the power button to turn the printer on.
II. Semifull Reset:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models.
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on.
2. Press and hold OK and HELP buttons while plugging in the power cord.
I believe the above information helps you. If the issue persists, please get back to us with the results. We will be glad to assist you.
We appreciate you giving us the opportunity to provide you with superior customer service. I wish to take this opportunity to thank you for being one of our most valuable customers.
Have a nice time.
HP Total Care.
Posted on Jan 30, 2008
Right ... After 5 minutes of looking and fiddling I have found the solution!! press the button abover HOME and it should change the tray in which you are printing from :D
Posted on Feb 08, 2009
The best solution is to contact Cannon on the net, ask for tech support and download any updates available for your printer (make sure they are for the operating system you are using, i.e. Windows XP Home or Professional Version, Windows Vista).
Posted on May 20, 2009
This error comes due to carriage jam. Turn off the printer and unplug it from wall socket. Now, remove the cartridges and check for any dried up ink residue on cartridges on inside the carriage. Clean the cartridges contacts and carriage using a Q-tip dipped i alcohol. Let the carriage and cartridges dry before you plug in the printer.
Install the cartridges and check. If it still shows error then unplug the power cord coming to the printer without switching it off. Now, remove the rear door of the printer and check for any paper jams over there, remove if any. Wit for at least 15 seconds and plug in the power cord. Now check whether it is working.
Posted on Jun 22, 2010
Testimonial: "Thank you very much for the information. very helpful. I am sure this information will help other people as well. Thanks again. "
I got my printer to work (finally! #$^%$%) by moving the ink carriage back and forth a bit gently and then I sprayed a small amount of WD40 on a lint free small cloth and wiped the silver bar inside with it. I slid the carriage slowly from one side to the left and it seemed to stick less. I thought my printer was broken so I figured it couldn't do any more harm and lo and behold it worked! My printer went back to the normal screen after turning it back on and I am finishing the print job that I never thought would happen. YAY!
Posted on Apr 18, 2012
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