Question about HP Photosmart C3180 All-In-One InkJet Printer

1 Answer

HP Photosmart C3180 carriage permanently stuck on right. How to fix this?

Carriage stuck. Will not move. Is on the left side of the printer. Will not budge. What to do?

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  • HP Master
  • 1,679 Answers

Hi,

If the carriage totally stuck on the right side of the printer, Unplug the printer from Power outlet.

Open the front access door. You will see the cartridges. Remove the cartridges. Check for any paper stuck in the Carriage Rod. Try to manually move the carriage 5-6 times left to right and it should move without any trouble. Put the cartridges back into the Cartridge slot and power on the printer

If the Carriage does not move manually, there could be chances the printer needs mechanical repair as its broken.

Regards,
Sean

Posted on Sep 17, 2012

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6 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

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Anonymous

  • 151 Answers

SOURCE: paper jam in carriage

There is a latch at the back of your printer that opens so you can remove paper jams from the back. You can start there and then slowly peel away the rest of the paper that jammed...

Posted on Mar 10, 2008

Lee Eismann

  • 88 Answers

SOURCE: carriage jam issues on hp printer

So sorry to hear that you are having issues with your C4385 printer. HP's All-In-One printers seem to be very touchy when it comes to carriage jams, and mine is no exception. They are usually caused by little bits of paper left over from a previous jam, so you just have to work out where to find them. HP produced a page with diagrams to help people find them. Please click here to access their solution page.

Hope this helps!

Posted on Nov 27, 2008

rumorbill

  • 544 Answers

SOURCE: Printer Problem

Unplug the printer.
Move the carriage back to the home position, all the way right.
Plug back in the printer.

Posted on Jan 25, 2009

Anonymous

  • 2 Answers

SOURCE: Carriage Paper Jam in Photosmart hp c6180 all-in-one-printer

Here's what you do. Take a look at the photo below.
Open the cover of the printer, where the ink cartridges are located. Behind the ink cartridges is the carriage, which is a box that moves side-to-side on a pair of rails. It's the thing that sprays the ink onto the paper.

You have to reach in with your hand and slide this thing to the center. Then, look to the very sides, left and right, for any bits of paper. If you look at the second picture, you can see my finger pointing to a small bit of paper that tore of and got jammed into the side. See the little crumpled bit of paper? It's preventing the carriage from sliding all the way to the right. You could have little bits on the right or left side. I had to reach in with needle-nose pliers to grab the paper bits out, but maybe your fingers are small enough.

Once the little bits of paper were out, I was back in business. Good luck!

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Posted on Apr 20, 2009

jonniewalker

Starnley Johnwells

  • 1031 Answers

SOURCE: printer carriage stall/stuck

  1. follow the steps below
  2. Reconnect the power cord to the back of the product.
  3. Press the Power button ( ) to turn on the product.
  4. Open the carriage access door. The carriage might try to move into the access area. If so, allow it to move to that position
  • With the product turned on, disconnect the power cord from the back of the product.
  • Unplug the power cord from the power source or electrical outlet.
  • Check for any paper or objects that might be stopping the carriage. CAUTION: If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  • Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  • Remove any loose paper or obstructions found.
  • Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  • Close the carriage access door.
  • Reconnect the power cord to the product and to the power source.
  • Reconnect the USB cable to the product.
  • Load plain paper in the tray.
  • Posted on Dec 19, 2009

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    Follow the steps for fix HP Printer Carriage Jam

    • Turn off the printer and open it to see where the paper is stuck.
    • Manually move the carriage toward the opposite side.
    • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
    • Reconnect the power cord and turn on the printer.
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    Printer carriage stall/stuck


    1. follow the steps below
    2. Reconnect the power cord to the back of the product.
    3. Press the Power button ( ) to turn on the product.
    4. Open the carriage access door. The carriage might try to move into the access area. If so, allow it to move to that position
  • With the product turned on, disconnect the power cord from the back of the product.
  • Unplug the power cord from the power source or electrical outlet.
  • Check for any paper or objects that might be stopping the carriage. CAUTION: If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  • Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  • Remove any loose paper or obstructions found.
  • Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  • Close the carriage access door.
  • Reconnect the power cord to the product and to the power source.
  • Reconnect the USB cable to the product.
  • Load plain paper in the tray.
  • Dec 19, 2009 | HP Office Equipment & Supplies

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    My c3180 printer works but each time the carriage control moves to print it makes a noise. Don't want to buy new toner if it's gonna break.


    A noise is a bit hard to diagnose without hearing it but something you could try is oiling the carriage rod. There is a silver round rod that the carriage assembly moves back and forth on. There is a special oil that HP puts out for techs but if you have some light machine or sewing machine oil you can put two drops of it in the carriage rod and print out a test page or two to work it in.

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    INK CARTRIDGES IN MY HP PHOTOSMART C3180 W/NOT MOVE FRM RIGHT


    Only by switching it off and then trying to lift the cartridges and pulling them to the left.
    Make sure there is nothing blocking them.
    Disconnect the power for a few minutes and see if it fixes it.
    The printer will have to go to an HP repair center.
    If you have guarantee then dont do anything that will damge it.

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    Want to know where u put the photosmart ink in printer


    Hello,

    Open the print cartridge door. Make sure the print carriage moves to the right. If it does not move to the right, turn the device off, then turn it back on again. IMPORTANT: The device must be turned on to insert cartridges.

    You can see the location and proceedure to change the ink cartridges on page 14 of the manual (found here: http://h10032.www1.hp.com/ctg/Manual/c00694908.pdf). Sometimes a picture is worth a thousand words <grin>.

    Hope this helps,

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    Carriage jam on hp photosmart printer


    The print carriage may get stuck on either side or in the middle of the printer. The Carriage Jam: Open Door, clear carriage jam, and then press OK to continue error message may display on the front panel of the all-in-one.

    Solution
    The print carriage is the device which contains the print head and moves left to right during printing.
    Figure 1: Carriage Assembly

    To resolve this issue, follow the steps below in the order presented.

    Step one: Print a Self Test

    Follow the steps below:
    1. Press the Setup button.
    2. Select Print Report and press OK .
    3. The self-test page should print. If it prints a test page, there is no need to follow the remaining steps, as the error message may be false. Make sure the printer now prints from the computer (if installed on one). If it does not print, proceed to the step two.

    Step two: Clear the paper path

    Follow the steps below to clear the printer of any jammed paper and reset the printer.
    1. Leave the printer on and then disconnect the power cable and the USB or Ethernet cable from the back of the printer. Do not reconnect them until instructed to later.

    NOTE: Make sure the printer is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.

    2. Open the top access door.

    Figure 2: Opening the top access door

    3. Make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the carriage stall. Some paper may be jammed in different locations than those shown in the photos below.

    Figure 3: Paper jammed on the left side

    Figure 4: Top view of paper jammed on the left side

    Figure 5: Paper jammed on the right side

    Figure 6: Top view of paper jammed on the right side

    NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the unit.

    If the carriage is stuck on the right side:
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    b. Move carriage all the way to the left side.
    c. Check the paper path all the way to the right side and remove any paper still in the printer.

    If the carriage is stuck on the left side:
    d. Check for any paper or object that may be restricting the carriage.
    e. Move carriage all the way to the right side.
    f. Check the paper path all the way to the left side and remove any paper still in the printer.

    If the carriage is stuck in the middle:
    g. Check for any paper or object that may be restricting the carriage.
    h. Move carriage all the way to the left side.
    i. Check the paper path all the way to the right side and remove any paper still in the printer.
    j. Move carriage all the way to the right side.
    k. Check the paper path all the way to the left side and remove any paper still in the printer.
    4. Remove the rear access door or duplexer (if installed) from the back of the printer.
    5. Check for and remove any paper still in the printer.
    6. Replace the rear access door, and close the top access door.
    7. Reconnect only the power cable. If the printer does not automatically turn on, press the Power button.

    NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.

    8. If the Power light is on steady, print a self-test page as done in Step one.

    If the Power light is not on steady and the carriage is still in a stalled position, proceed to the next step.

    Step three: Plug the printer directly into a wall outlet

    Verify that the printer is properly connected to a suitable power source by following the instructions below.
    1. Verify that the computer and the printer have a three-prong power plug.
    2. Remove the printer cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
    3. Try the print job again to see if this step resolved the issue.

    NOTE: If the printer prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.

    4. If this did not resolve the issue, proceed to the next step.

    Step four: Service the product

    If you have completed all of the steps listed above and are still experiencing a problem, service your product.hope this helps

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    Try to remove the cartridges and clean them...

    Re-insert the cartridges and try to move the carriage rod manually to and fro without any force.

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