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Long press navigation or menu button,if there are existing application running or unwanted application,navigate that apps and just press c to exit or close that application.this may happen when you open an apps and do not close the apps properly then open a new one,this error takes place.
If does not work,you need to format the phone to remove the unwanted running application on your system,just type *#7370# on your home screen,a lock code will be ask then enter your preferred code if change before, or 12345 as the default code,be sure to back up all of your data before doing this method.
some application is open and wasn't able to close it properly,close all unused application.
you might have to many message stored on your inbox,outbox etc. try to delete some so you might get into it.
also delete other stuff if you think you don;t need it anymore to save free space in memory and run smoothly.
if the above solution doesn't work,reset your phone by going to settings > master reset and everything wioll be in default settings,if ask for the code,just enter 0000 or enter your desire code if you change it before. Be sure to back up all of your data before proceeding,cause everything will be erased.
Please try resetting the phone to default settings and it should work. The default code should be the last 4 digits of your phone number unless you have changed it.
Restoring Phone Memory to Factory Conditions
This returns all settings to their factory default value and erases all user data including pictures, video, music, messages, contacts and downloaded applications stored on the phone.
From the home screen tap MENU.
Tap Settings & Tools.
Scroll th screen up and tap 7.Phone Settings.
Tap 5.Security, You're prompted to enter the lock code.The default lock code is the last four digits of your telephone number.
Enter the Lock Code and tap DONE. The security menu appears in the display.
Tap 5.Restore Phone. A prompt appears in the display asking if you wish to restore default settings and erase all user data including pictures, videos, music,messages, contacts, and downloaded applications stored on the phone.
Tap Yes to reset and restore default settings or tap No to return to the Security list.
Applications on the blackberry do not close when opened, each application you open consumes memory. Also the working memory and the memory to store programs are shared unless you have installed a microSD card. Remove and reinsert your battery, if a hard reset speeds the phone up your problem is open applications. If it does not, your problem is that you are out of space and need to remove some applications or install a larger capacity SD card.
are you actually going to the menu button and selecting close on each screen or just hitting end or the return button to get to the home screen? If you don't actually select close in the menu screen some progams remain open. go into all applications when there press the menu key and scroll down to close this should help