Hello, Linda -
Do you perhaps mean an Xpress Heat heating pad? If so . . .
How to Use the Heating Pad
When you get your package, the cord and the heating pad are not connected. Before plugging the cord into the outlet, make sure that the cord and the heating pad are connected. Yes, the control/cord must be connected to the heating pad before
plugging it in. If not done in this order, it might cause a blinking F in the display and the pad will not heat up.
More . . .
Some users experience a flashing F (meaning failure), in the display. Make sure that the cord with the display is connected to the heating pad BEFORE plugging it into the electric socket. The flashing F can be avoided by doing this. If you still get a Flashing F, disconnect from the electric socket, make sure the cord is tightly connected to the heating pad, wait 2 minutes and then plug it back in.
More . . .
Customer Support and Warranty
This heat pad comes with a 5-year limited warranty. This means that for 5 years it should be:
Free from defects in material and workmanship.
If there is any problem with the above after normal use, they will repair or replace this product or any component of the product found to be defective during the warranty period.
What you need to do is keep the original sales receipt/order and call the following number:
- In the U.S.A. - please call 1-800-435-1250
- In Canada, -please call 1-800-667-8623
They will help you out if you run into problems.